Jimmy Lion Reviews 

My experience with Jimmy Lion is similar to others - mailing time!. Ordered socks on December 8. Tracking stopped on December 14 when the package entered the U.S. They didn't seem to know where the package went. I asked for a full refund since the socks were a Christmas present for my nephew and I had to go out and buy something else for him,

Avoid using Jimmy Lion - your order will either be delayed or lost.

I ordered socks for a Christmas present (from the UK). Delivery is charged at £6 and the guideline given is 3-6 days. After 4 days of not hearing anything about my parcel delivery, I contacted customer services. I received no answer. I contacted them a further 3 times. Still no answer. I contacted them a 5th time to be told " Unfortunately, after checking with the carrier, they have confirmed the parcel has gone missing."

I have been offered a full refund and am concerned how long that will take.

This company is very good at a couple of things: marketing their fun+funky socks and taking your payment. Unfortunately, after payment has been taken, you’ll never see the socks, the communication is poor, the delivery of goods is non-existent and the customer services is poor. Avoid.

Would give a zero rating if I could. I’ve emailed customer service twice and no reply. Tracking link does not work. Do not waste your money. You will not get your merchandise in a timely manner.

No order, no response to any of my emails. Maybe the socks are cool but who knows because they never arrive. Buyer beware.

I wouldn’t recommend Jimmy Lion.
Don’t trust their delivery time mentioned on their website.
I ordered a couple of pairs and I’ve never seen such poor level of service. I reached the Customer service 3 times and received 1 answer after many email.
When you say delivery within 3-6 opened days, just don’t mention it on your website when you are not capable to do it.
It’s been since beginning of December that I’ve been waiting for my order (placed on the 4th exactly), and still haven’t received it.
The Customer service isn’t responsive except when they give you a tracking link for your order that hasn’t been updated for a week.

Also when a customer ask for a commercial gesture just don’t ignore her, this is just not the way to treat you treat people.
I am definitely not impressed by this company and will never order from them ever again.

I ordered on the Black Friday.. parcel arrived just 4 days later, it was actually fast from Spain to France, and the quality is really good..

SCAM ALERT! I ordered multiple socks and one pair was missing, so I emailed customer service to request the missing pair. Their response was I needed to send them a picture of the package that it was mailed in as well as all of the other socks received. They refused to send me the missing pair of socks, provide their manager's contact info, or provide a partial refund. I'll never order from them again.

Actually very pleased with the quality and the shipping and just ordered 10 more pair

Sadly the products look great but the customer service is the worst I have received. I returned a product, sent it back from the UK to Spain with tracked delivery, as instructed and they refused to accept it. They’ve said that the issue is with the courier and are refusing to progress my complaint. I am incredibly upset and will not use or recommend this company again.

Really disapointed by the quality. It's my third order/or gift I'm receiving. Each time a different kind of socks in term of design or fabric. And I have to say I'm particularly disapointed of the quality regarding the price. Usually I'm ok to pay more for fair and sustainable product. But theses sock are the worst I have in my landry: all the model I have wear out very quickly and are only suitable for occasional use.. This last order is my last one, doesn't worth it anymore I will give a chance to other brand now.

Great socks, i was worried after purchase due to the negative reviews but i was surprised with the speedy delivery bearing in mind these come from aboard and didn't have any other problems.

Honestly would give 0 stars if I could - took over a month to get the package and tracking was useless. Never updated, no communication, reached out a handful of times with ZERO response before finally just opening a case with my credit card. Absolutely do not purchase from this company. Their company is a joke.

When my parcel didn't arrive by the latest date I'd been told, I thought I'd do some research and that's when I found all of the negative reviews about deliveries never arriving etc. Fair to say, I thought this was going to be the case for me. The tracking link I received was pretty useless to be honest, so I sent an email to Jimmy Lion's customer service team (never getting a response). However, a week after placing my order, I was pleasantly surprised to have my parcel turn up. The packaging was a little worse for wear but the product undamaged and I'm happy with the socks themselves. Even so, I probably won't order again from this company because of very poor communication. I genuinely didn't expect to get my parcel!

I should have read the reviews!
Shocking customer service, non existent package not delivered before Christmas despite ordering early December and absolutely no way to follow this up? i don't understand how this company is still running? ?I have contacted customer services but yet to receive any response... brilliant!

I gave Jimmy lion 1 star as I couldn't give them 0. I ordereded from the UK website and as the socks "got lost" I then tried from the European web so they could be in Spain on time for Christmas. MISTAKE. After 10 days I'm still waiting for them, the tracking shows that there are incidents and couldn't be delivered although at the suppose arrival time there was someone at home and then when trying to contact the customer service nobody replies. Awful awful customer service . I should have read the reviews before deciding to buy online.

Don’t buy from Jimmy Lion. They take your money and the goods don’t arrive. Avoid at all costs!

Ordered socks mid-December for Christmas. Paid $15 extra for Express shipping (2-3 days). It is now December 26 and no movement out of Germany. No communication from Jimmy Lion, no response to emails, no indication on their website of a holiday order cutoff. Ended up without gifts on Christmas.

Wish I'd read the reviews before ordering. Ordered for Christmas present in mid-December and tracking code says still stuck in Germany. Feels Jimmy Lion UK is misrepresenting itself as a UK company, when they clearly are not

Shame on you for not delivering presents. Making people think it's coming from the UK. Tracking almost non existent. Now I have to find a replacement present 2 days before Christmas.

If I could give them 0 stars i would! They’re unbelievable. They made a mistake regarding my address and i emailed them but they don’t really reply. I still don’t know what’s going to happen with my package, if i’m going to get a new one or what else. The customer service is soooo bad!