Jimmy Lion Reviews 

Terrible terrible company . I have sent several emails for an update on my order and no reply or acknowledgement . I would like my order or a refund then should not be allowed to trade . Avoid ..

Package was never sent, no reply to my e-mails whatsoever. Do not order here, your money will be lost!!

WOW. Terrible service. I made my order 23/11 and according to the tracking service it departed from transit office 28/11 and no further updates… baring in mind they use DHL and not RM! I have emailed and was given 24/48 hours for them to respond.. this time has passed with nothing.. I have just messaged their Instagram account in hopes of a response but not too hopeful at this point! Very disappointing as a Christmas present and the delivery fee wasn’t cheap either! And for what??? Wouldn’t recommend this company.

I am not sure if this is a company or a scam. No time frame for delivery fake tracking number sent, I had to start a dispute with PayPal and ask them to flag this company!
Do not buy from them as would only make you to water your time with dispute for refund no items would be sent!

Good product. Horrible delivery.
Second time I ordered and they still messed up the delivery.
This last order (SXK14467) almost 3 weeks now.
And there is no sign of my package will be deliver soon.
They said it is delivered and gave me the link, which I clicked, and it shows that the package is in transit.
Last update on the tracking is on 13 Dec.
And now is 16 Dec.
It is very frustrating.
This probably will be my last order with them.
The stress of the delivery is really not worth it.

Ordered and paid for on 25/11 - numerous chasing e mails to them unanswered - only to get an e mail a week before Christmas stating my order had been "lost" and I was just getting a refund. terrible service and no customer care. awful - avoid

Good range of socks, fantastic communication every step from ordering to being delivered. I’m very pleased with the quality….so much that I ordered more!

Feel like I should write a positive review as there are quite a lot of negative ones. I was a bit concerned when I saw the reviews after ordering, and for a few days it did seem like my parcel wouldn't turn up, but it was just stuck in customs for a few days. The socks arrived and are great quality, although one of the boxes was a little bit scuffed, and in one of the boxes the socks weren't packaged very neatly like the other 3 I ordered, but overall very good.

Socks didn’t come, still awaiting a refund. Emailed the company who replied with an email in which communication and spelling was awful. Do not buy from this company, it is unlikely you will actually receive your order or a refund (see other comments like this).

I have been waiting for more than a week for my package to arrive. Still not received it. Did not get any answer on my emails. Contacted bpost who told me to contact them I wanted to have this Package before Christmas. Which probably will not arrive in time.

Unfortunately, I have not received my order after over 2 weeks of waiting. Impossible to follow the order with the tracking number that the company provided, and the customer service is not replying properly to my emails - they are just sending standardized answer emails without answering my questions, super unhelpful. Will never order again :(

Never received product after almost 6 weeks, they refused to refund. Don’t waste your time.

I was super sceptical about this company after reading all the reviews but finally got tempted to buy their socks because they have a pretty cool selection. Received my order in a week and wasn't disappointed. Good quality and cool designed. Thanks!

Terrible Customer service but got my items at last!

Ordered my items in mid November 2020...Over two months later, I still HAVE not received it.
Customer service takes forever to reply, usually requiring a number of chase up emails before any responses are made.

They got my address wrong, and then insisted my parcel was delivered when it hasn’t been. Reality was, Hermes returned my parcel to their warehouse.

Then two weeks ago told me they’ve reshipped the package and Hermes is waiting to deliver. In actuality, it has not been shipped.

Never ever am I buying anything from Jimmy Lion again and will tell everyone to stay away!!!

Should have read the reviews first. This company IS SHOCKING!!! If I don’t hear from you within 24 hours I will take further actions!

I so wish I had looked at the reviews first! I usually do for new websites but it’s a well known company so I just didn’t think.
My experience is very similar to other people’s. I order my socks on the 17/12 and they are dispatched on the same day. A MONTH later they are not here. Asked for a refund now, if no response I will take further action against YOU!

I received the socks later than expected.I am not sure what went wrong with the delay (maybe the covid, christmas period?..) but since i received them and socks are perfect, you can trust them.I will buy again for sure! ♡

Ordered on the 16th December with an expected arrival date of before Christmas. Still no sign of the socks. Contacted customer services and given a tracking number which takes me through to Hermes - ‘we’re expecting it’.
Chased a refund as the socks are obviously not coming, no reply to 3 emails. Avoid this company! You won’t get your socks!

Normally I’m so extremely careful about companies I don’t really know, but I was attracted by the different colourful socks...So sorry, I didn’t read the comments on this page when I ordered.
Made a payment on the 9th of Dec., it was said to arrive on the 14th of Dec., but nothing came...and at this moment I still don’t have my socks. In the meantime I sent several emails and DM on Instagram, no answer what so ever....
I feel so foolish if indeed this company turns out to being a fraud 😡
This is no commerce, this is not how you treat customers. GIVE INFORMATION - ANSWER THE F****** EMAILS!!!

I ordered on the Jimmy Lion website on November 27th and despite the guaranteed delivery date being December 3rd, I have not received anything yet and it is not known where my package is.
Customer support is non-existent. I wrote two emails and tried to contact the company via chat on their site but did not receive any response.
I can't even cancel my order to get my money back.