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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the technology, including poor network speed, frequent disconnections, and unreliable internet service. Customers frequently report problems with the staff, describing them as unhelpful and lacking knowledge. The website and automated chat systems were also a source of frustration, often failing to provide solutions or connect users to agents.

What people talk about most

Service

Reviewers mention negative feedback about service, with many expressing extreme dissatisfaction. Customers... See more

Customer service

Reviewers highlight negative aspects of customer service, consistently reporting a lack of support and... See more

Technology

Clients share negative opinions on technology, consistently reporting very poor network performance. Many... See more

Staff

Customers consistently note negative experiences with staff. Many reviewers describe staff as rude,... See more

Website

Customers had negative experiences with the website. Many reviewers reported frequent internet outages, slow... See more

Based on these reviews

Rated 1 out of 5 stars

The so called customer care number 199 is completely useless. Convoluted and complicated options that are cleverly designed so that you can NEVER speak to a real person. Their automated chat ro... See more

Rated 1 out of 5 stars

Never trust jio, they will never help and resolve your issues. Disconnect services on their by the name that they are upgrading the connection. And staff at Jio specially in BCS Himachal Pradesh are... See more

Rated 1 out of 5 stars

The irony: Jio has great coverage and decent plans, but good luck reaching their customer care team when something goes wrong. ❌ The MyJio app? All flash, no real help. ❌ Calling their helplin... See more

Rated 1 out of 5 stars

Customer care service is worst , it's been more than 12 days of installation payment which they have taken without even installing the box They are very unprofessional,no one is telling when I wi... See more


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider
  5. Web Hosting Company

Information provided by various external sources

Jio – The largest 4G network in India offers high speed mobile internet connection & an engaging digital ecosystem for a seamless digital experience.


Contact info

  • Lava Lane 4, 27360, Thomasville, United States

  • jio.com

1.1

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
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1-star

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Rated 2 out of 5 stars

I’m really disappointed with Jio’s…

I’m really disappointed with Jio’s customer service. The representative I spoke to, Kirtika Roy, was extremely rude and talked without any manners. Instead of helping with my issue, she was impatient and disrespectful, which made the whole experience frustrating.

I expected better communication and professionalism from Jio. It’s unacceptable for a customer service agent to behave this way. I hope Jio takes this seriously and provides proper training to their staff on how to speak politely and handle customer queries with respect.

Very poor experience overall. I’m genuinely reconsidering continuing with Jio if this is the kind of service being offered.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience. Will not recommend to anyone. There has been no Jio network at my home for 3 days. I have already raised a complaint (SR00002PZAHZ), but there has been no update or resolution so far. I am unable to make calls, use data, or send messages. This is highly inconvenient and unacceptable. Please take immediate action

October 13, 2025
Unprompted review
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Rated 1 out of 5 stars

How Jio is steeling our money Directly

My base plan was about to expire on 11th & on 5th my daily data exhausted so I did data recharge of 69 with it's separate validity of 7 days & 6GB data which was supposed to expire on 12th around 3.30pm. Since my base plan was expiring earlier so I did same base plan recharge & it start cutting data from that while 3.49 GB was still left from 6 GB with left validity. This is the way how jio is make us fool. I can't use 3.49 separate validity data now & it will expire so from 69 rs, I could use data of apx 11 Rs only. 69-11=58, 58× number of this problem facing jio users = Our stolen money donation in Ambani's son's wedding.
Hidden thieves & so called brand.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

This is the mistake i have made by…

This is the mistake i have made by taking Jio connection…there is service disruption ….after scheduling engineer…nobody visit till 4 days …every time I call customer care they only say we will make it on priority basis…and nothing happens..I have to die and call them again and again. This kind of issue happened more then 5 time with me where issue is not getting resolve till 5 days

October 10, 2025
Unprompted review
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Rated 1 out of 5 stars

WORST SERVICE

I will give them -5 stars to jio. The service is very worst. I ported my simcard to airtel now but still receiving spam marketing messages from jio. Internet issues are there when I do upi payments And browsing on the internet.

September 1, 2025
Unprompted review
Rated 4 out of 5 stars

If you read this you will not regret

Jio is the 1st company who provide free services since covid and providing network to every corner of the world to remote areas, urban areas , rural areas, and even in some areas where there was no mobiles exist. This is impressive and usefull for those who want to make contact to their family members from the corners of the world. It is brilliant and i have a great experience with it. Love it.

October 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst service ever experienced

Worst service ever experienced. No one cares even if you complain again and again. The representatives avoid calls after 1 or 2 times, they stop responding and never pick up the calls.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

The Worst Network Experience Ever – Frustration at Its Peak!

If I could rate this zero stars, I would. This is hands down the worst network and call provider I’ve ever had the misfortune of using. The call connectivity is beyond terrible – constant call drops, poor voice quality, and signal bars that might as well be imaginary. It’s like trying to have a conversation through a blender – choppy, noisy, and absolutely infuriating.

This isn’t just an inconvenience anymore – it’s a daily source of stress. Whether I’m in the middle of an important work call or trying to reach family, the connection fails every single time. In 2025, this level of service is laughable. Actually, no – it’s pathetic.

October 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Jio's network in areas like Pune is…

Jio's network in areas like Pune is receiving mixed reviews, with some users reporting high speeds and good coverage, while others complain of network drops, slow speeds, frequent disconnections, and poor customer service, especially for Jio internet services. Positive feedback highlights the network's reliability in some urban and rural areas and the value of its affordable plans and data benefits. However, negative reviews frequently mention inconsistent performance and issues with customer support.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Slow network

Slow network . No good service. Useless network . Network is too slow after showing it is in 5g .no worthy .very poor experience

October 5, 2025
Unprompted review

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