While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
De Tokyo à Paris, de la tradition à la modernité, du design à la puissance, Jitensha redéfinit le vélo et vous invite à aller à contre-courant. Marqué par la philosophie «Kanso», l'art de vivre japonais a inspiré aux vélos Jitensha une recherche d'essentiel, de pureté et de beauté. Nous éliminons le superflu pour célébrer la simplicité. Nous controns l’obsolescence par un design utile et durable. Nous embrassons les contrastes : ultra-léger et robuste, élégant et fonctionnel, raffiné et rapide, électrique ou musculaire. Nous croyons en un vélo durable, performant, qui épouse les contrastes de la vie urbaine. Authenticité, Simplicité, Liberté: le vélo (japonais) à contre-courant.
20 rue de Thorigny, 75003, Paris , France
4.4
84 reviews
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic bike, which I loved since the very first day. I'm riding it in the city as a commuter since 5 years, except the usual chain and brake service I didn't experience any problems: smooth, fast and always getting some attentions from people nearby. People love the bike, ask me questions or just make a nice compliment.
My experience with Jitensha was unfortunately disappointing. I encountered several issues, including a broken brake cable, a shift-gear system in the backwheel that needed expensive replacement, and a serious incident involving the pedal. Although I reached out to the Jitensha team, their response was unsatisfactory. While I appreciate the bicycle’s appearance, the overall quality does not meet expectations. I would not purchase it again.
Reply from Jitensha
Hello,
Thank you for your review. We sincerely regret that we did not meet your expectations in terms of service and technical issues. Safety is a top priority for us.
We are currently unable to identify your specific file in our system. We would love to provide a better answer and understand what happened. Could you please share your contact or order information with us, either here or via private message, so we can look into your case and try to make up for your disappointing experience?
Merci, ありがとう
Nicolas, founder of Jitensha.
Beautiful, well made bike!
I keep getting compliments on the street about how pretty it is:)
Rides well, and is just stunning.
In love
Beautiful and durable bike - I got the electric version and I am extremely satisfied with it.
In addition to its unique offer to customize your bike from A to Z, I was very impressed by the servicing in the store, quick delivery, and excellent customer service (whether in the store or per email).
All in all a great experience and I could only recommend.
Reply from Jitensha
Merci!!
If you dont speak French, it's a lot harder I tried but sadly they stopped answering my questions. May be my question was too complicated, but I still love the product.
Reply from Jitensha
Hello,
Sorry for your negative review. We speak English very well.
We answered you yesterday at 9.14 am. We currently have quite a bit of success so our answers can take up to 48 hours even though its quite rare.
We would have loved to be able to address your specific needs but are unfortunately not able. Some of our clients further customise their Jitensha.
Here is our answer from yesterday:
Hello,
Thanks a lot for your message.
Unfortunately, we’re not able to respond positively to your request. Our builds are certified, and as a manufacturer, we cannot suggest or confirm any assemblies that are not fully certified.
That said, our parts follow standardised dimensions, so you will likely be able to customize your Jitensha further on your own side if you wish.
Let us know if you have any other questions.
single speed version chrome Jitensha, je l'ai depuis plus d'un an, je l'adore toujours ! léger, silencieux et rapide
I love my Jitensha bike!
Loved the fact that I could customise my bike that much. Loved how quickly it came. Loved how quick and simple the assembly was. Love how it looks - so stylish and unique. Love the quality of the materials and build. Really love how it rides. Love that it gets a lot of turned heads when riding around my neighbourhood in London.
Purchase with confidence. These guys are the real deal. Highly recommended.
I’ve had my Jitensha for over a year now and don’t travel without it. I’m a complete addict! Well done Jitensha!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
