There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I regularly use JL Brooks for a certain lemonade that my wife loves. Items always come on time and are well packaged. They do some great deals and postage is reasonable. I really cannot fault them and... See more
Company replied
My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& j... See more
Company replied
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more
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Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Cash and Carry Wholesaler
- Confectionery
- Confectionery Wholesaler
Written by the company
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Written by the company
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contact info
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, United Kingdom
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from J L Brooks
Hi Aaron,
Thank you so much for your kind words!
We’re thrilled to hear your order arrived on time. We really appreciate your support and hope to serve you again soon.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Excellent Company!
Like so many other customers have iterated, the service and efficiency from this company is top notch, my order was shipped out quickly and very sturdily packaged, contents perfect. Found some great bargains too! Thank you! :)
January 25, 2026
Reply from J L Brooks
Hi Duncan,
Thank you so much for taking the time to leave such a lovely 5-star review 🌟
We’re really pleased to hear you were happy with the service, speedy dispatch, and packaging. Even better that you found some great bargains along the way!
Your kind words mean a lot to the whole team and truly make our day.
Thanks again for choosing JL Brooks, we hope to look after you again very soon 😊
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from J L Brooks
Hi David,
Thank you very much for your 5-star review and for taking the time to share your feedback.
We’re really pleased to hear you were happy with both the pricing and the quick delivery. Your support is greatly appreciated, and we hope to welcome you back again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from J L Brooks
Hi,
Thank you very much for your 5 star review.
We’re really pleased to hear that you found the ordering process easy and the pricing competitive. Your feedback means a lot to us, and we truly appreciate you choosing JL Brooks.
We look forward completing your next order in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Loads of emails saying my order…
Loads of emails saying my order acknowledged,being packed and would be on its way.
The next day I got an email saying "Oops sorry we haven't got those products right now"
They did offer an immediate refund or I could wait for the stock to come back in.
January 16, 2026
Reply from J L Brooks
Hi Judith,
I’m really sorry that the service you received fell very short of the standard we aim to deliver.
I’ve looked into the case and can see, as you mentioned, that the automated communications were sent out initially. Unfortunately, the office was then informed that the Pipers Jalapeño crisps were affected by a manufacturing issue, which meant stock levels unexpectedly dropped to zero while your order was still able to complete.
I truly apologise for the disappointment and confusion this caused. While we did offer an immediate refund or the option to wait for stock to return, I completely understand how frustrating this experience must have been.
Thank you for taking the time to share your feedback, it’s genuinely appreciated and helps us improve our processes.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
The only problem is that after all…
The only problem is that after all these years you have deleted me as a customer. Well, to be fair JLB has responded at once and resolved the problem which was probably down to computer error
January 14, 2026
Reply from J L Brooks
Hi Paul,
Thank you for your feedback. I’ve taken a look at your account and can see that you’ve set up a new account under a different email. I’ve now added this new email address to your existing account, so the next time you log in, you’ll be able to view your full order history.
Once again, thank you for your repeat custom, it truly is appreciated, and we’re delighted to continue supporting you as a valued customer.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Reply from J L Brooks
Hi Mark,
Thank you so much for your review! We’re delighted to hear you found what you needed at a great price.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Always a great service
Always a great service, Fantastic communication in updating order status and delivery date via email. Delivery driver's ring before delivering, always friendly and polite.
January 12, 2026
Reply from J L Brooks
Hi Grace,
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with our service and communication. We’ll also pass on your compliments to our friendly delivery team, they’ll be smiling all day! 😄
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Very good to order from and delivery…
Very good to order from and delivery done in fair time the only thing I can say is the emails do my head in that’s why I don’t order too much from them but otherwise I would highly recommend them
January 7, 2026
Unprompted review
Reply from J L Brooks
Hi Paul,
Thank you for your feedback!
We’re glad to hear you’re happy with our service and delivery times. We completely understand that too many emails can be a bit much, maybe we need to work on our “email diet”! 😉
We really appreciate your recommendation and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fast delivery friendly delivery driver…
Fast delivery friendly delivery driver products exactly as described
January 14, 2026
Reply from J L Brooks
Hi Peter,
Thank you so much for your kind words! We’re delighted to hear you had a smooth experience with fast delivery and friendly service, and that the products were just as expected. 😊
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from J L Brooks
Hi Richard,
Thank you very much for your 5-star review!
We’re delighted to hear that your delivery was quick and that our customer service team was extremely helpful. Your kind feedback really means a lot to us and helps motivate the whole team.
Thank you again for choosing JL Brooks, your custom is truly appreciated.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
JL cancelled my order after it was shipped…
After I had place the order got confirmation and then had another email saying the parcel was shipped. The order was then cancelled by JL brooks with no information on why it was cancelled
January 8, 2026
Reply from J L Brooks
Hi Wayne,
Thank you for taking the time to leave your feedback. We’re very sorry for the confusion and frustration caused by the cancellation of your order without clear communication.
After looking into this, it appears the issue was due to a training oversight with one of our newer team members. This has now been addressed, and our procedures reinforced to prevent this happening again.
The cancellation was necessary because the Lister’s Chorizo we had in stock was very short-dated, and no fresh stock was due to arrive within a suitable time frame. However, we should have communicated this clearly to you, and we sincerely apologise for not doing so.
Thank you again for your feedback and understanding.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Great value!
January 8, 2026
Reply from J L Brooks
Hello Fabio,
Thank you very much for your 5-star review!
We’re really pleased to hear you found the order to be great value. Thanks again for choosing JL Brooks, enjoy your Uncle Alberts.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Easy not nonsense purchase
Easy not nonsense purchase, as described super fast delivery.
January 7, 2026
Reply from J L Brooks
Hi Kath,
Thank you so much for your fantastic review!
We’re thrilled to hear you found the purchase easy and that your order arrived quickly. Your feedback really means a lot to us.
Kind regards,
Selina
JL Brooks Customer Service Team Member
I am still waiting for my items…
I am still waiting for my items although they were expected some time ago.
January 5, 2026
Reply from J L Brooks
Hi Max,
I’m so sorry to hear that you were disappointed and that you didn’t see any of my emails informing you of the issues we were experiencing due to the extreme weather conditions we recently had, including Storm Goretti. It’s such a shame to receive a disappointed review when these delays were unfortunately out of our control, and some communications were missed along the way.
I do hope you enjoy the Pomme Bears, and thank you again for your order. Your custom is very much appreciated, and we hope to provide a smoother experience for you in the future.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Fabulous service
January 1, 2026
Reply from J L Brooks
Hi Sarah,
Thank you so much for your kind words!
We’re thrilled to hear you enjoyed our service and really appreciate your custom.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Very good prices and service
January 2, 2026
Reply from J L Brooks
Hi John,
Thank you so much for your lovely review!
We’re delighted you’re happy with our prices and service, it really means a lot to us.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Excellent service- lots of choices-…
Excellent service- lots of choices- fast delivery A1++++
December 28, 2025
Reply from J L Brooks
Hi Gary,
Thank you so much for your fantastic review!
We’re really pleased to hear you’re happy with the range, service, and fast delivery. Your feedback means a lot to us and we look forward to you shoping with us again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team
Quality products
Quality products. Very fast delivery. I have used this company numerous times and would gladly use them again.
December 29, 2025
Reply from J L Brooks
Hi Kevin,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with the quality of our products and our delivery service. We really appreciate your continued support and look forward to your next order again in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team
Reply from J L Brooks
Hi Michelle,
Thank you for your feedback!
We’re delighted to hear you found ordering easy and your delivery quick. We really appreciate your custom!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
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