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J L Brooks Reviews 

1,494
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, noting that items arrive on time and are well-packaged. People find the ordering process straightforward and appreciate the excellent product range, quality, and competitive prices. Many highlight the outstanding customer service, with staff being helpful and efficient, ensuring a smooth overall experience. However, some customers also noted issues with delivery, including unhelpful drivers, items being left in incorrect locations, or deliveries failing to arrive.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting quick and reliable delivery... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and efficiency, often... See more

Product

Clients share positive opinions on product quality, selection, and value, often highlighting specific items... See more

Service

Customers had positive experiences with service, often describing it as excellent, great, and outstanding.... See more

Price

Reviewers mention positive feedback about price, with many customers consistently praising the great, fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more

Company replied

Rated 5 out of 5 stars

I regularly use JL Brooks for a certain lemonade that my wife loves. Items always come on time and are well packaged. They do some great deals and postage is reasonable. I really cannot fault them and... See more

Company replied

Rated 5 out of 5 stars

My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& j... See more

Company replied

Rated 5 out of 5 stars

JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more

Company replied


Company details

  1. Catering Food and Drink Supplier
  2. Beverage Distributor
  3. Cash and Carry Wholesaler
  4. Confectionery
  5. Confectionery Wholesaler

Written by the company

J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!

Discover the J L Brooks Difference

Written by the company

Quality Wholesale Since 1920
At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,494)

280 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service arrived promptly

Good service arrived promptly

December 7, 2025
J L Brooks logo

Reply from J L Brooks

Hi Alan,
Thank you for your kind feedback!
We’re delighted to hear your order arrived promptly. We really appreciate your support and look forward to your custom again soon.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

Bought huel in bulk far cheaper about…

Bought huel in bulk far cheaper about £3.12 a unit vs £3.80 in stores. Good price and delivered quickly. Would recommend

December 7, 2025
J L Brooks logo

Reply from J L Brooks

Hi Chris,
Thank you so much for your kind words!
We’re delighted to hear you found our bulk pricing great and enjoyed the quick delivery. Your recommendation means a lot to us!

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

Excellent Quality

Great Service Fast delivery Lovely products

December 8, 2025
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Reply from J L Brooks

Hi Sue,
Thank you so much for your kind words!
We’re delighted to hear you enjoyed our service, fast delivery, and products. We really appreciate your support and look forward to seeing yo revisit our site again soon.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 1 out of 5 stars

Crisps were stale

Crisps were stale. When I contacted them, they said they were just whilesalers and gave me a link to contact the manufacturers directly.

December 6, 2025
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Reply from J L Brooks

Hi Michael,

Thank you for taking the time to leave your feedback.

I’m sorry to hear that you were disappointed with the crisps you received. As a wholesaler, we do not manufacture the products ourselves; however, I was hoping that the details I provided would allow you to contact the manufacturer directly, as they are best placed to investigate quality concerns and offer a suitable resolution.

I do hope you were able to contact the manufacturer directly, as they are always keen to ensure customers have a satisfying experience with their products.

Kind Regards,
Selina
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

Fantastic Service

Usual super fast delivery & excellent service

December 3, 2025
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Reply from J L Brooks

Hi Ian,
Thank you so much for your kind feedback!
We’re thrilled to hear you’re happy with our fast delivery and service. Your custom is greatly appreciated, and we look forward to serving you again soon.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

Always a 10/10

Always a 10/10

No fuss, no aggro.
Job done

December 4, 2025
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Reply from J L Brooks

Hi David,
Thank you for the great review! We like to keep things exactly that way. No fuss, no aggro, job done ✔️😄

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

Delivered on time

Delivered on time

December 6, 2025
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Reply from J L Brooks

Hi David,
Thank you for your fantastic feedback!
We’re delighted to hear your order was delivered on time. We really appreciate your support and look forward to your custom again soon.
Enjoy the R Whites Raspberry 😊

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

Great

Easy to order and very quick delivery

December 5, 2025
J L Brooks logo

Reply from J L Brooks

Hi Mark,
Thank you so much for your kind feedback!
We’re delighted to hear you found ordering easy and that your delivery was quick. We really appreciate your repeat business!
Enjoy the Real Roast OX Crisps.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

Thank you to Emma & Hannah great…

Thank you to Emma & Hannah great customer service. I chose click & collect by mistake but they quickly sorted the delivery out for me. Will definitely use again, my son will be delighted with his box of galaxy on Christmas morning!

December 2, 2025
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Reply from J L Brooks

Hi Rachael,

Thank you so much for your wonderful review!
We’re delighted to hear that Emma and Hannah were able to quickly sort out the delivery mix-up for you.

We hope your son absolutely loves his box of Galaxy on Christmas morning, what a treat!

Thank you again for choosing JL Brooks, and we look forward to helping you again soon.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member.

Rated 5 out of 5 stars

Excellent Service

Online store was easy to navigate and make my purchase. Shipping was excellent and quicker than expected.

Prices were good. Found what I was looking for cheaper than other online stores.

Will 100% be ordering from again in the future!

December 3, 2025
J L Brooks logo

Reply from J L Brooks

Hi Steven,

Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐

We’re delighted to hear you found our online store easy to use and that your Huel order arrived quicker than expected. It’s great to know our prices stood out too, we always aim to offer the best value.

We really appreciate your kind words and your confidence in ordering from us again in the future.

Kind Regards,
Selina
JL Brooks Customer Service Team Member.

Rated 5 out of 5 stars

Great product 👍

November 30, 2025
J L Brooks logo

Reply from J L Brooks

Hi Iain,
Thank you so much for the 5-star review!
We're delighted to hear you enjoyed the Real Roast Ox Crisps, they’re a firm favourite with many of our customers. We really appreciate you taking the time to leave feedback and look forward to serving you again soon.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member.

Rated 5 out of 5 stars

Super quick delivery and great price.

Super quick delivery and great price.

December 2, 2025
J L Brooks logo

Reply from J L Brooks

Hi Duncan,
Thank you for the fantastic review!
We're really pleased to hear you were happy with the quick delivery and great price. We appreciate your support and thank you for your custom.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member.

Rated 5 out of 5 stars

Excellent

Excellent service and delivery
Delivery driver very helpful.
Thank you

November 30, 2025
J L Brooks logo

Reply from J L Brooks

Hi Linda
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear you received excellent service and speedy delivery. It’s great to know our driver was helpful too, we really appreciate you taking the time to share your experience.

Thank you again for choosing JL Brooks!

Kind Regards,
Selina,
JL Brooks Customer Service Team Member.

Rated 5 out of 5 stars

deliver wed 4.12.25 at 19.50pm

deliver wed 4.12.25 at 19.50pm
all good

November 29, 2025
J L Brooks logo

Reply from J L Brooks

Hi David,
Thank you for your 5-star review! ⭐⭐⭐⭐⭐

We’re thrilled your delivery was super efficient and landed in good time. “perfection mode”! 😄

Thanks again for choosing JL Brooks, we really appreciate your custom.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

First order

Hi, This is the first order with this company ,they were reasonably priced.Delivery was not a problem.I will be ordering from them again.

November 28, 2025
J L Brooks logo

Reply from J L Brooks

Hi David,

Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear your first experience with us was a positive one, great prices and smooth delivery are exactly what we aim for.

We really appreciate you choosing JL Brooks and look forward to helping with your next order.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

Outstanding service

Outstanding service. An extreamly swift reply to a question e mailed to them. Very swift delivery.

November 26, 2025
J L Brooks logo

Reply from J L Brooks

Hi Stu,

Thank you for the 5-star review!

We’re so pleased we could respond quickly and deliver your order at speed, that’s always our aim. Your kind feedback truly means a lot to us.

Thank you again for choosing JL Brooks, we really appreciate your custom!

Kind Regards,
Selina,
JL Brooks Customer Service Team Member.

Rated 5 out of 5 stars
J L Brooks logo

Reply from J L Brooks

Hi Stan,

Thank you for your 5-star review!
We’re thrilled to hear it “does what it says on the tin”, we like to think that’s our superpower! 😄

Thanks again for choosing JL Brooks, we really appreciate your custom.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

Price and delivery exceptional

Great price, super swift delivery!

November 26, 2025
J L Brooks logo

Reply from J L Brooks

Hi Liz,
Thank you for your 5-star review!
We’re so pleased you enjoyed the great price and super swift delivery, fast, reliable service is always our goal!

Thank you again for choosing JL Brooks, we really appreciate your custom.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

Very good customer service

Very good customer service, sorted my problem, satisfied customer 👍

November 26, 2025
J L Brooks logo

Reply from J L Brooks

Hi Richard,

Thank you for your 5-star review!
We’re delighted to hear you were happy with our customer service and that we could sort your problem. A satisfied customer is exactly what we aim for!

Thank you again for choosing JL Brooks, we really appreciate your custom.

Kind Regards,
Selina,
JL Brooks Customer Service Team Member

Rated 5 out of 5 stars

quick delivery

quick delivery. Good Pricing with free delivery otherwise a bit expensive.

November 25, 2025
J L Brooks logo

Reply from J L Brooks

Hi Keith,

Thank you for the 5-star review!
We’re glad you enjoyed the quick delivery and good pricing. We’re always looking to keep shipping costs as low as possible for our customers.

Thanks again for choosing JL Brooks!

Kind Regards,
Selina
JL Brooks Customer Service Team Member

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