There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I regularly use JL Brooks for a certain lemonade that my wife loves. Items always come on time and are well packaged. They do some great deals and postage is reasonable. I really cannot fault them and... See more
Company replied
My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& j... See more
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JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more
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Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Cash and Carry Wholesaler
- Confectionery
- Confectionery Wholesaler
Written by the company
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Written by the company
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contact info
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, United Kingdom
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Reply from J L Brooks
Hi Sean,
Thank you so much for your kind feedback! We’re delighted you were happy with our service and quick delivery.
Enjoy the Real Ham & Mustard, definitely the best flavour 😊
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Wall priced and prompt service.
Simple to order and prompt delivery and good prices. Good communication throughout.
November 17, 2025
Reply from J L Brooks
Hi Peter,
Thank you for your feedback!
We’re pleased to hear you found ordering simple, enjoyed prompt delivery, good prices, and clear communication. We always strive to improve and appreciate your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Excellent products and service
Easy to order, delivered on time and driver very helpful and pleasant.
Excellent products and service.
Thank you 👍
November 24, 2025
Reply from J L Brooks
Hi Sylvia,
Thank you for your wonderful feedback! We’re thrilled you found ordering easy, delivery punctual, and our driver helpful. We really appreciate your kind words and support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
quick delivery well boxed
November 24, 2025
Reply from J L Brooks
Hi Sydney,
Thank you for your feedback! We’re glad your order arrived quickly and well packaged. We really appreciate your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Too much cardboard with delivery
The only reason I gave 4 stars is because I ordered 82 bottles of flavoured water & they all came in big cardboard boxes which we had to cut up in small pieces in order to get them in the recycling bin. They could have easily been delivered on one of those trolleys it would have been a lot easier & saved all that cardboard too. Love the water though
November 24, 2025
Reply from J L Brooks
Hi,
Thank you so much for taking the time to share your feedback, we truly appreciate it. We’re really glad to hear you love the water!
In regards to the packaging, we completely understand your point about the cardboard and the extra work it created for recycling. Gosh, we’re sorry for the inconvenience caused. At the moment, we’re not able to dispatch stock using a third-party trolley system without it being fully wrapped and protected, which is why orders are boxed for safe delivery.
That said, we are always looking for ways to improve sustainability and reduce waste. We’ve recently taken steps towards more eco-friendly operations, and we will continue exploring greener and more streamlined delivery solutions wherever possible.
Thanks again for the helpful suggestion, we’re committed to improving and always grateful for ideas that help us do better.
Thank you again for choosing JL Brooks
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from J L Brooks
Hi Richard,
Thank you so much for the 5-star review! We’re really glad to hear you received superb service. We appreciate you choosing JL Brooks and hope to help you again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Reply from J L Brooks
Hi William,
Thank you for the 5 stars! We’re really glad you felt it was a very good deal. We appreciate your support and hope to serve you again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Great Products
Excellent order and delivery process
All items were in perfect condition with long sell by dates
Great price on all items
November 15, 2025
Reply from J L Brooks
Hi Richard,
Thank you so much for the wonderful 5-star review!
We’re really pleased to hear the ordering and delivery process went smoothly, and that everything arrived in perfect condition with long dates. It’s great to know you were happy with the prices too.
We really appreciate your support and look forward to serving you again.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Excellent service and Jonathan was very…
Excellent service and Jonathan was very helpful.
November 14, 2025
Reply from J L Brooks
Hi Margaret,
Thank you for your kind words! We’re delighted to hear that Jonathan was able to help and that you enjoyed our service.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Prompt delivery and great corresponence.
November 13, 2025
Reply from J L Brooks
HI Jane,
Thank you for your kind words! We’re delighted to hear you were happy with our service and prompt delivery.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fast delivery
Fast delivery, got what I ordered exactly, was very cheap.
If its what you want, JL Brooks do it as well as anyone. Highly recommended.
October 1, 2025
Reply from J L Brooks
Hi Andrew,
Thank you for the fantastic feedback!
We're delighted to hear everything arrived quickly, exactly as expected, and at a great price. It means a lot that you’d highly recommend us, we really appreciate your support.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Fast delivery and regular updates on…
Fast delivery and regular updates on progress of the order.
November 10, 2025
Reply from J L Brooks
Hi Geoff,
Thank you so much for your kind words!
We’re delighted to hear you appreciated the fast delivery and updates. Your feedback means a lot to us.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Received quickly from JL Brooks and…
Received quickly from JL Brooks and would definitely order from them again
November 10, 2025
Reply from J L Brooks
Hi Marcia,
Thank you for your wonderful feedback!
We’re thrilled to hear your order arrived quickly and that you’d choose to order from us again. We look forward to serving you in the future!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fine…
Always great products,I just wish when they are delivered when noone is around that they wouldn't leave them in full view
November 6, 2025
Reply from J L Brooks
Hi Graham,
Thank you so much for your review and for sharing this feedback, it really does help us improve. I’m glad to hear you’re happy with the products, but I’m sorry the delivery was left somewhere too visible. That’s not ideal, and I completely understand why you’d prefer parcels to be placed somewhere more discreet.
We’ll pass this on to the driver to help prevent it happening again, and if you ever have a preferred safe place for future deliveries, just let us know and we’ll make sure it’s added to your notes.
Thanks again for choosing JL Brooks.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Excellent service from start to finish
November 7, 2025
Reply from J L Brooks
Hi Steve,
Thank you so much for the wonderful review!
We're really glad to hear you had an excellent experience from start to finish. It means a lot to us that you took the time to share your feedback, and we're delighted everything went smoothly for you.
Thanks again for choosing JL Brooks, we truly appreciate it.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Reply from J L Brooks
Hi David,
Thank you for taking the time to leave such a lovely review!
We're really pleased to hear you found our service fast, efficient, and great value. It’s exactly what we aim for, so your feedback is genuinely appreciated.
Thanks again for choosing JL Brooks!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Reply from J L Brooks
Hi Bob,
Thank you so much for your feedback!
We're delighted to hear you’ve received excellent service, it means a lot to us. We really appreciate you choosing JL Brooks.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Great service and goods arrive quickly.
November 5, 2025
Reply from J L Brooks
Hi Leisa,
Thank you so much for the lovely 5-star review!
We're delighted to hear you’re happy with our service and that your goods arrived quickly. We'll look forward to your next order soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Positive Action on Customer Service
The sell by date was just 2 weeks out...! They responded the next day to the review and gave a full refund, talk about turning a bad experience around! Well done guys!
November 5, 2025
Reply from J L Brooks
Hi Darrel,
Thank you so much for your order, and I’m truly sorry that the date on the Spicy Stiggles was far from suitable for a full-price item. As mentioned in my previous email, it is not standard practice for full-price stock to be sent with only two weeks’ shelf life.
The warehouse team has been informed, and it appears this was an isolated case. The cost of the Spicy Stiggles has been credited back to your account, so you can enjoy the stock for free.
Thank you again for choosing JL Brooks, and I hope you’re happy with this resolution. Please don’t hesitate to reach out if there’s anything further we can assist with.
Take care, and thanks again,
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Excellent customer service sorted my…
Excellent customer service sorted my mistake without any issues
November 3, 2025
Reply from J L Brooks
Hi Michael,
Thank you so much for your lovely review! 😊
We’re really glad we could sort everything out smoothly for you, mistakes happen to the best of us!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
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