I was looking for a game for my other half as a present and came across this company's website. I had not heard of them before so was a bit apprehensive but the pricing of the product was much better... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great price fast delivery was unsure at first because I had not heard of J&L before but so glad I did nearly half the price of everyone else and a better around service thank you.
I don’t review often but this company certainly deserves one. Ordered during my lunch expecting to receive the game a couple days later and it came within 24 hours! (At no extra cost!) Cheapest on... See more
Company replied
Pre ordered Mortal Kombat 1 about 5 days before release, received the game on release day so very happy with the service. Had an email the day before to say it was despatched, was good to be kep... See more
Company replied
Company details
Written by the company
We're a Video Games Online Retailer stocking new releases and old favourites from Nintendo Switch, Microsoft Xbox, PS4, PS5, NDS, PC. We are a husband and wife team with over 20 years experience in the industry. We often rope in the family for help too! We're passionate about our business and the industry and grateful to our customers, who contribute massively to putting trade back into the hands of independent companies like ours. Having started out on Amazon and Ebay and now with a loyal following, we have our very own website! We hope to expand our catalogue over the coming months to include peripherals, computer consoles, used games and merchandise.
Contact info
Birch Tree Ave, BR4 9EJ, West Wickham, United Kingdom
- 02084020422
- lucy@jlgamingltd.co.uk
- jlgamingltd.co.uk
4.8
Excellent
320 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic!!
Pre-ordered Hogwarts Legacy for my son who is a massive Harry Potter fan. Arrived bang on the release date of the 10th and the cheapest price I could find anywhere. Huge thanks 😀
February 1, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Advertisement
Polite and helpful
Arrived day of release. People I spoke with when I had an issue were polite and helpful.
February 10, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Game purchase
Cheapest price for the game I found and delivery on release date. Great service
February 6, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Excellent service and delivery on date…
Excellent service and delivery on date of release. All round top class customer service.
February 6, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Advertisement
Pre-order arrived on release date…
Pre-order arrived on release date despite only placing a few days before, great price and service.
February 6, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Your price was more reasonable …
Your price was more reasonable than other companies. It arrived on the day it was released. Excellent service many thanks
February 6, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Advertisement
Ordered a game for my son’s birthday on…
Ordered a game for my son’s birthday on pre-order, not only was it cheaper than Amazon but it arrived on the day it was available to buy. Have never heard of this store before but will definitely use again.
February 5, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Cheap and on time
Pre-ordered my game at the cheapest price I could find and it arrived on day of release
February 5, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Great communication and quick delivery…
Great communication and quick delivery . Arrived on time on release day. Would have like a dispatch email but I understand that’s something you’re looking into . Highly recommended
February 5, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review! Yes hopefully that will be up soon!
Excellent
Pre-ordered 5 days before release, game got to me before midday on release day. Cheapest I could find also. Can’t fault the experience, except maybe a dispatch notification would be handy!
February 5, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review! We agree about the dispatch emails for pre-orders which we are currently working on.
Advertisement
Preordered a game weeks in advance and…
GREAT PRICE. But it didnt arrive, must have been lost in post by royal mail. They sent out a replacement.
Recommended will use again.
January 28, 2023
Reply from J&L Gaming LTD
Hi, These were sent out on Thursday by Royal Mail 24 in time for release and most customers received theirs the next day however whilst most arrive the next day with tracked 24 service, it can take 1-3 working days. For next day guaranteed you will need to pay extra for Royal Mail special delivery or DPD which our free postage offer does not cover.
Please in the first instance contact us if there is an issue with your order. We cannot find an email from you.
It is likely it will be delivered tomorrow which will only be the 2nd working day but they do deliver on Saturdays so often it will come the following Monday.
Hogwarts legacy
Hogwarts legacy arrived on day of release. Can’t fault their service. Not a time waster- best Venice I could find on the web.
February 11, 2023
Unprompted review
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Arrived on time and best price for the…
Arrived on time and best price for the game out there. Thank you.
February 4, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Advertisement
Wonderful service throughout - thank you!
Easy to order website (and great competitive price), receipt confirmation provided immediately. Order received on promise date via Royal Mail tracked. Fantastic service throughout - thank you J&L Gaming Ltd!
February 4, 2023
Reply from J&L Gaming LTD
Thank you for your purchase and lovely review! We are really made up that you are happy with the service! :)
Ordered Hogwarts Legacy 7th of February…
Ordered Hogwarts Legacy 7th of February arrived on release date 10th. Cheapest price online and can't fault it. Would definitely buy from here again!
February 10, 2023
Unprompted review
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Ordered hogwarts legacy a day before…
Ordered hogwarts legacy a day before release and it arrived on release day. Outstanding!
February 10, 2023
Unprompted review
Reply from J&L Gaming LTD
Thank you for your purchase and review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.