jlnplumbing.co.uk Reviews 

1,063
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly office staff and highly skilled engineers who arrive promptly, work efficiently, and explain every step of the installation process with great care. People consistently mention that work areas are always left exceptionally clean and tidy once installations and maintenance jobs are completed. Some reviewers were not happy with scheduling details, noting occasional communication gaps or needing to follow up to ensure appointments happened. Despite these few minor setbacks involving communication and coordination, most consumers still remain extremely satisfied with the dependable support and high overall service quality received.

What people talk about most

Service

People report positive experiences with service, highlighting punctual and efficient engineers. Reviewers... See more

Staff

Users describe positive interactions with staff, praising their expertise, reliability, and professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting reliable booking and excellent... See more

Quality

Clients share positive opinions on quality, highlighting excellent workmanship and professional finishes.... See more

Booking process

Reviewers highlight positive experiences with the booking process, emphasizing reliability and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more

Rated 5 out of 5 stars

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Ke... See more

Rated 5 out of 5 stars

Reminder email the day before the appointment. Text when the engineer was on his way. Engineer listened to what I had to say. Best of all, the engineer quickly found the cause of my boiler pressure pr... See more


Company details

  1. Heating Contractor
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,063)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent end to end service and work…

Excellent end to end service and work delivery. The office and engineering staff clearly explained their processes and work with constant communication (electronic and verbal) to get the job done. The engineer was really experienced, tidy and explained what repair were made and why/cause of the of the damage. I would highly recommend JLN 👍

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

I tested the warranty and can confirm they're good!

Sadly I had a slight issue with my installation, but I told them and they quickly organised someone to come and correct it. They did so perfectly!

The initial design and installation was excellent. And follow up support has been superb so far.

Highly recommend JLN Plumbing. They do good work and stand by it.

September 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent job

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Kept us informed throughout the job. Cleaned up well. I would highly recommend them.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

JLN Plumbing & Electrics

I really cannot recommend them highly enough. We have just moved house and needed a variety of electrical work done. On recommendation we contacted JLN and were not let down. From quote to completion (they even vacuumed the brick dust in the garden). Extremely polite and conscientious individuals. A definite 5 star experience !

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

New boiler fitted

JLN arrived 8.20 and got straight on with the work. They were very efficient and we had no disruption. Checked all radiators and gas appliances and talked us through our new boiler. Overall a great job. Would highly recommend.

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I wish there were more companies out there like this one

Sadly required 2 new boilers in the last 2 months [different buildings]. One for elderly father. John is so knowledgeable. his skill and workmanship are something that is sadly seen rarely these days. His pipe work was like a work of art on both installs. John and Patrick were polite, quiet, tidy and efficient without compromising the quality of their work. Highly highly recommend this company. Every dealing with them has been excellent.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

I used JLN's excellent new electrician service…

I used JLN's new electrician service for the 1st time. As I expected, JLN's very high standards were all part of the service. I particularly appreciated how quiet and tidy Rich was, and how he cleaned up so well. All on top of a first rate job (replacing lights in kitchen and bathroom) with minimal fuss. Excellent Value. Thank you. Highly Recommended

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Arrived when they said they would. Scott was informative and efficient.Excellent service

January 3, 2024
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Rated 5 out of 5 stars

Had new boiler controls fitted

Had new boiler controls fitted. Faye on reception was great at getting all my queries answered, and Craig the fitter was really great and knowledgeable about the product - answering questions and giving me tips and tricks before he left!

January 3, 2024
Rated 5 out of 5 stars

JLN Boiler Replacement

JLN replaced my faulty gas CH boiler with a new model in a fully professional manner. They had, previously, quoted and advised an installation date/time, including identity of engineers; all of which they adhered to. The engineers were excellent, being utterly professional and very pleasant, going in my opinion the “extra mile”.

January 2, 2024
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Rated 5 out of 5 stars

kitchen tap replacement

Simple to order, a replacement tap and fitting package.
Prompt arrangement for fitting
Good communication for appointment
The gentleman arrived on time, he was extremely efficient in completing the task.
He was friendly, helpful and professional.
The work area was left clean and tidy.
Would definitely recommend to anyone looking for a kitchen tap replacement.

January 4, 2024

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