jlnplumbing.co.uk Reviews 

1,065
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly office staff and highly skilled engineers who arrive promptly, work efficiently, and explain every step of the installation process with great care. People consistently mention that work areas are always left exceptionally clean and tidy once installations and maintenance jobs are completed. Some reviewers were not happy with scheduling details, noting occasional communication gaps or needing to follow up to ensure appointments happened. Despite these few minor setbacks involving communication and coordination, most consumers still remain extremely satisfied with the dependable support and high overall service quality received.

What people talk about most

Service

People report positive experiences with service, highlighting punctual and efficient engineers. Reviewers... See more

Staff

Users describe positive interactions with staff, praising their expertise, reliability, and professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting reliable booking and excellent... See more

Quality

Clients share positive opinions on quality, highlighting excellent workmanship and professional finishes.... See more

Booking process

Reviewers highlight positive experiences with the booking process, emphasizing reliability and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more

Rated 5 out of 5 stars

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Ke... See more

Rated 5 out of 5 stars

Reminder email the day before the appointment. Text when the engineer was on his way. Engineer listened to what I had to say. Best of all, the engineer quickly found the cause of my boiler pressure pr... See more


Company details

  1. Heating Contractor
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,065)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

kitchen tap replacement

Simple to order, a replacement tap and fitting package.
Prompt arrangement for fitting
Good communication for appointment
The gentleman arrived on time, he was extremely efficient in completing the task.
He was friendly, helpful and professional.
The work area was left clean and tidy.
Would definitely recommend to anyone looking for a kitchen tap replacement.

January 4, 2024
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Rated 5 out of 5 stars

Excellent work by JLN Plumbing & Heating

We contacted JLN Plumbing & Heating to discuss replacing our old conventional boiler for a new combi boiler. In a very short time, we were visited by a service manager Paul. Paul was very professional and helpful explaining all aspects of the required work, listening to our ideas, and produced quotes very fast. Later he also suggested a pipework which was less damaging for our house and fitted perfectly our expectations, saving time and cost. This quite complicated work was perfectly done by the installation engineer Scott and Patrick and their colleagues. They were very polite, did their work properly, always left the place clean, with minimum interruption of our normal life during these cold days. The installed boiler, the heating system and the hot water supply work excellent. We are very satisfied with the JLN team and recommend this company to everyone.

November 30, 2023
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Rated 5 out of 5 stars

No report was logged with the principal…

The engineer turned up at the property promptly as earlier arranged. Was very professional and quickly and efficiently went about his work and was out after doing all he had to do as per his contract brief.

November 30, 2023
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Reply from jlnplumbing.co.uk

Good Afternoon Michael, Unfortunately, I feel you may have been misled here. We visited you on 1st December, and an email with a quotation was sent to Corgi Home Plan on 1st December at 2:20 pm. We did not hear from them until yesterday, 5th December when they requested further information that they had not originally asked for. I am happy to send you copies of all of this correspondence as proof that we provided you with the same quick and efficient service that all of our customers receive. Please contact me directly with your email address if you would like to receive copies of the information for your records. My email address is faye@jlnplumbing.co.uk

Rated 5 out of 5 stars

Call out - Boiler issue

Called out engineer as my condenser boiler kept making whining noises. Brendan throughly checked the boiler & assured us there was nothing wrong with it. Gave sound advice & was very knowledgeable. Really happy with the whole process, from the booking appt, call out & advice.

December 1, 2023
Rated 5 out of 5 stars

Excellent Company, Fully recommended

I fully recommend this company. They replaced my Mums boiler for her and did a fantastic job. They were very professional, knowledgeable, on time and very respectful and polite. They did an excellent job and she is very happy with the new boiler installation. They also provided me some advice with my heat pump as well and were extremely helpful. Companies like this are almost impossible to find these days and I am so pleased to have found such a good reliable company. Thank you to everyone at JLN for such good service.

November 16, 2023
Unprompted review
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Rated 5 out of 5 stars

Warm and clean again!

We had a new boiler installed by Scott and his colleague. He was a superstar!! Everything was completed in good time in a very professional yet friendly manner. I also have to send thanks to Kerry, who organised our job as soon as she possibly could, knowing that we were without any hot water or heating. I cannot thank JLN enough for the great job.

December 1, 2023
Rated 5 out of 5 stars

Boiler pump replaced by Craig this…

Boiler pump replaced by Craig this morning. He's very knowledgeable, efficient and friendly. So grateful for his efforts. Would not hesitate to contact JLN again, or recommend the company.
Also leaking tap repaired by George a few days ago, who was equally helpful and skilled.
Admin staff also knowledgeable and helpful when discussing problem and arranging visits.
Thank you

November 30, 2023
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Rated 5 out of 5 stars

Had gas and fire service done

Had gas and fire service done. I also needed some advice on central heating issues. Craig was super helpful, friendly, efficient and knowledge!

I really appreciate a kind tradesperson and someone who cracks on with their job.

Would highly recommend! Excellent service.

November 30, 2023
Unprompted review

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