jlnplumbing.co.uk Reviews 

1,065
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly office staff and highly skilled engineers who arrive promptly, work efficiently, and explain every step of the installation process with great care. People consistently mention that work areas are always left exceptionally clean and tidy once installations and maintenance jobs are completed. Some reviewers were not happy with scheduling details, noting occasional communication gaps or needing to follow up to ensure appointments happened. Despite these few minor setbacks involving communication and coordination, most consumers still remain extremely satisfied with the dependable support and high overall service quality received.

What people talk about most

Service

People report positive experiences with service, highlighting punctual and efficient engineers. Reviewers... See more

Staff

Users describe positive interactions with staff, praising their expertise, reliability, and professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting reliable booking and excellent... See more

Quality

Clients share positive opinions on quality, highlighting excellent workmanship and professional finishes.... See more

Booking process

Reviewers highlight positive experiences with the booking process, emphasizing reliability and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more

Rated 5 out of 5 stars

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Ke... See more

Rated 5 out of 5 stars

Reminder email the day before the appointment. Text when the engineer was on his way. Engineer listened to what I had to say. Best of all, the engineer quickly found the cause of my boiler pressure pr... See more


Company details

  1. Heating Contractor
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,065)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

A great, hassle-free service!

Booking online was easy.
Engineer was on time, efficient, polite & cleaned up after himself. He explained what he’d done & what the readings meant.
Easy to pay with contactless card, invoice & receipt sent by email.
A great, hassle-free service - just what you need!

November 1, 2023
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Rated 5 out of 5 stars

Super Service!

The engineer, Craig Tonks, was superb - prompt, cheerful, friendly and energetic. He explained the issues he found and was quick with his work.

Faye in the office is super-efficient and friendly. Appointments were booked instantly.

October 31, 2023
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Reply from jlnplumbing.co.uk

Thank you so much for this lovely review Julia! We are so pleased you enjoyed our service and look forward to working with you again.

Rated 5 out of 5 stars

Great service with a smile.

Office staff were friendly and helpful. My request was dealt with promptly and efficiently. Although I had technical problems with my invoice the office were pleasant and went out of their way to assist me. Great service all round.

October 1, 2023
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Reply from jlnplumbing.co.uk

Our team very much appreciate your feedback and value your custom. Thansk again!

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Rated 5 out of 5 stars

Electrician work

We had some electrical work carried out, excellent service, looks great

October 3, 2023
Unprompted review
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Reply from jlnplumbing.co.uk

Thank you for your feedback, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Great company

Great company - always on time - very professional job - will go above and beyond 👍

October 2, 2023
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Reply from jlnplumbing.co.uk

Thank you for your feedback, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service

I high recommend this company, for their simple approach, good communications skill and their nothing is a problem attitude.

October 2, 2023
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Reply from jlnplumbing.co.uk

Thank you for taking the time to leave this kind review!

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Rated 5 out of 5 stars

Good Service, Easy to Work With

Whole process was nice and simple, quote online, accepted,booked in promptly. Engineers were polite and considerate. Work all looks good, invoice payment was simple.

Just easy and no nonsense all the way through, will be using JLN again for future works.

October 1, 2023
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Reply from jlnplumbing.co.uk

Our team very much appreciate your feedback and value your custom. Thansk again!

Rated 5 out of 5 stars

Excellent service by company and engineer

Craig diagnosed a potentially serious problem while carrying out annual service.
JLN immediately provided a quotation for repairs to rectify problem, which I accepted.
Craig returned and carried out repair promptly as appointed, in a friendly manner with consideration to my property. He showed me the replacement part and also the failed part which had completely disintegrated.

October 3, 2023
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Reply from jlnplumbing.co.uk

Thank you for your feedback, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Highly recommended!

Excellent scheduling with 2 hour window and a phone call when on the way.
Friendly staff, all very helpful and professional.
I highly recommend!

October 3, 2023
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Reply from jlnplumbing.co.uk

Thank you for your feedback, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Great friendly reliable service

Arrived promptly, did a great job and also helped me remember the chocolate chips off my shopping list !

October 3, 2023
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Reply from jlnplumbing.co.uk

Thank you for your feedback, we look forward to working with you again in the future.

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Rated 5 out of 5 stars

Highly recommend

Connor turned up on time, very polite, did the job in good time and talked us through the next steps for when he comes back next week. Highly recommend

October 3, 2023
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Reply from jlnplumbing.co.uk

Thank you for taking the time to leave this kind review!

Rated 5 out of 5 stars

John N was really easy to work with

John N was really easy to work with, left the work area tidy and was generally very helpful. Thank you!

October 2, 2023
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Reply from jlnplumbing.co.uk

Thank you for your feedback, we look forward to working with you again in the future.

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