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Rated 1 out of 5 stars

UPDATED: They emailed me , said they'd refunded my delivery, as a gesture of goodwill, despite it actually being a legal requirement. Offered me a 15% discount and asked if I'd amend or remove my rev... See more

Rated 1 out of 5 stars

Can’t believe they have to review your return request before they will issue returns labels and only give 14 days to return!!! Terrible behaviour especially when they don’t give proper description o... See more

Rated 5 out of 5 stars

I had never heard of this company before but googled a green jeans jacket and found what I wanted, sold by this company (so I checked here and found a lot of positivity). It has arrived, much earlier... See more

Rated 5 out of 5 stars

Quality of the products one concern the delivery was left at the back of the bungalow in plain sight were on holiday other deliveries are placed in our greenhouse or cold frame if we are not at home b... See more

Company replied

Company details

  1. Clothing Store

Written by the company

JMOJO is a online fashion retailer specialising in denim, striving to become experts in all clothing. We design and manufacture all of our products in-house, which means we're able to bring you high quality products at affordable prices. Visit us online and say hello!


Contact info

3.0

Average

TrustScore 3 out of 5

144 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service

I had received the wrong size and contacted Jmojo to make them aware. I received a prompt reply from James and he made the exchange/returns process very easy for me. Great business

April 29, 2023
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Rated 1 out of 5 stars

I buy a medium it was so big.it was…

I buy a medium it was so big.it was 2time my size which is a size 10. I was so disappointed. But the quality is good.i just give it to my husband which he was a xl

May 5, 2023
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Reply from JMOJO

Hi Manda. We're sorry to hear the sizing wasn't quite right for you. If you wish to exchange for a smaller size please get in touch with us at contact@jmojoco.com and we can help you get that sorted. We hope to hear from you soon!

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Rated 3 out of 5 stars

Sending anything back is a hassell…

Sending anything back is a hassell .post office sent me to a place that did printing 30 mins walk again.Then printer told me to email a number then gave the printed address to me.Had to traipse again back to the postoffice to give parcel to them
Was too much fuss especially as Im 70...The date is 4/4,/23

April 25, 2023
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Reply from JMOJO

Hi Jennifer. I'm sorry you had trouble returning your item. We always send out instructions telling you how to return. We appreciate this feedback and will endeavour to make our instructions more clear. If you need anything else please don't hesitate to get in touch and we hope to see you again in the future. JMOJO

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Rated 5 out of 5 stars

Good Quality but chose size Carefully

The item I ordered was good quality and delivered on time. Unfortunately the size I ordered was too small so I had to return it.
Highly recommended as I have bought from JMOJO previously.
My advice would be if unsure about which size go for, size up, not down

March 28, 2023

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