John Moncrieff Lighting Ltd Reviews 

715
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, often finding exact matches for antique or specific lighting needs, which they struggled to locate elsewhere. Many appreciate the extensive and unique selection available, noting the items are well-described and illustrated on the website. The staff's helpfulness and professional advice are frequently highlighted, making the ordering process smooth and efficient. The delivery service is consistently highlighted as prompt and quick, with many items arriving sooner than expected. Customers frequently commend the exceptional packaging, noting that fragile items are securely and carefully wrapped, ensuring they arrive in perfect, undamaged condition, even after long transit. Overall, people describe the service as excellent and efficient, often expressing satisfaction with their entire experience and indicating a strong likelihood of repeat purchases.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent range of high-quality... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the prompt and swift delivery... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent, efficient, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality and excellent... See more

Order

Reviewers mention positive feedback about their orders, often highlighting prompt delivery, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was looking for a replacement glass chimney for a antique wall light. Google kept directing me to Amazon & would have to be shipped from either the US or China. I came across John Moncrieff Lighting.... See more

Rated 5 out of 5 stars

Helpful advice leading to a successful purchasing experience. High quality shades. Superb packaging. The very large sized box proved essential as it took a couple of puncture hits in transit - but the... See more

Rated 5 out of 5 stars

I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more

Rated 5 out of 5 stars

I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more


Company details

  1. Lighting Wholesaler

Written by the company

John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.


Contact info

4.9

Excellent

TrustScore 5 out of 5

715 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(715)

243 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, products are top quality, great guys to deal with.

October 20, 2025
John Moncrieff Lighting Ltd logo

Reply from John Moncrieff Lighting Ltd

Thanks for the fantastic review — really glad to hear your delivery was quick and the products hit the quality mark. We appreciate the kind words about our team too. If you need anything else, we’re always here to help.

Rated 5 out of 5 stars

Etched glass sent to France !

I found at John Moncrieff Lighting an etched glass I couldn't find in my country anymore, not even online. I needed it to repair a pair of old lamps. But this item needed to be very carefully packaged : it was, and it fits perfectly with my lamp. I'm so pleased.

October 5, 2025
Rated 5 out of 5 stars

Great Service

you have everything for lamps, all the bits and shades.
The website works well and fragile items are dispatched in excellent packaging. It all turns up quickly at the time specified.
Great service

September 17, 2025
Rated 5 out of 5 stars

Once again very good service .

Very good products which maintain the shades globes etc in my high pressure paraffin . There interface works works ver easily and is smooth in operation . Delivery and packaging excellent .

September 17, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look