John Moncrieff Lighting Ltd Reviews 

702
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the excellent craftsmanship and beautiful designs. The delivery service is frequently commended for its speed and the exceptional care taken in packaging fragile items, ensuring they arrive safely and intact. Many people also appreciate the outstanding customer service, noting the helpful, professional, and personalized advice received, making the ordering process smooth and efficient. However, some customers also noted issues with communication and order acknowledgment, especially during holiday periods, and a few reported receiving incorrect product sizes despite their invoices stating otherwise.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the high quality and wide range of items... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, helpfulness, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the high standard of shades and... See more

Order

Reviewers mention positive feedback about order, highlighting that their orders were delivered promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was looking for a replacement glass chimney for a antique wall light. Google kept directing me to Amazon & would have to be shipped from either the US or China. I came across John Moncrieff Lighting.... See more

Rated 5 out of 5 stars

Helpful advice leading to a successful purchasing experience. High quality shades. Superb packaging. The very large sized box proved essential as it took a couple of puncture hits in transit - but the... See more

Rated 5 out of 5 stars

I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more

Rated 5 out of 5 stars

I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more


Company details

  1. Lighting Wholesaler

Written by the company

John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.


Contact info

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(702)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price

Good price, good service, no problems.

May 8, 2026
John Moncrieff Lighting Ltd logo

Reply from John Moncrieff Lighting Ltd

Thank you for your great review! We’re delighted to hear you were happy with the price and service, and that everything went smoothly.

Rated 5 out of 5 stars

Delivered on time by a pleasant and…

Delivered on time by a pleasant and helpful person. Job done ✔️

May 14, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for your lovely review. We’re so pleased to hear your order was delivered on time and that you found our delivery person pleasant and helpful. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Very happy with the lampshade.This is…

Very happy with the lampshade.This is the second one that I have purchased. Only thing I would say is they are not quite the same size.This doesn’t matter as they are on 2 different brass lamp stands and are not meant to sit as a pair, but could have been an issue if they were. Having said that, the shades themselves are beautifully made and I am delighted.

May 12, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you so much for your lovely review and for purchasing a second lampshade from us.

As all of our Vaseline shades are handmade, there can occasionally be a slight variance in the height between pieces. We do always try to keep them as consistent as possible.

Rated 5 out of 5 stars

Fast response, good price and well packaged.

Fast response to my enquiry. The class oil lamp chimney was considerably cheaper than elsewhere and came extremely well packaged.

Would definitely buy again.

May 5, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for your kind review! We're so pleased to hear you were happy with the price, packaging, and service. We really appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

Duplex glass chimney

Ordered a duplex glass chimney, item was good quality, dispatched fast and very well packaged, which meant it arrived safely. Delivery was also very well updated via e-mail. Thank you.

May 4, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for your lovely review! We're delighted to hear you were happy with the quality of the chimney, our packaging, and delivery updates. We really appreciate your support and hope to serve you again soon.

Rated 5 out of 5 stars

Excellent Service

I phoned in with a problem over an order and it was dealt with efficiently and fully by someone who spoke clearly and helpfully

May 1, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for your kind feedback! We're so pleased to hear your issue was resolved efficiently and that you found our team clear and helpful to deal with. We really appreciate your support.

Rated 5 out of 5 stars

Wide selection and speedy service.

Wide selection and speedy service.

May 1, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for taking the time to leave a review! It's great to know our range of products and quick turnaround made a positive impression. We hope to help you again in the future.

Rated 5 out of 5 stars

Easy to order

Easy to order. Great description of product. Very well packed. Arrived quickly. Happy with lampshade. Will use supplier again.

April 30, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for your wonderful review! We're so glad you found the ordering process easy and were pleased with the lampshade and packaging. It’s great to hear everything arrived quickly, and we look forward to welcoming you back again.

Rated 5 out of 5 stars

Didn't expect to find a glass flue for…

Didn't expect to find a glass flue for an old antique oil lamp but they have a huge range. Reasonably priced and delivered safe and sound.
Top marks !!!

April 29, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you! We're delighted you were able to find the right glass flue for your antique oil lamp in our range. Great to hear it arrived safely too. Your top marks are very much appreciated!

Rated 5 out of 5 stars

Perfection

Without doubt the incredible courtesy, helpfulness , knowledge and efficiency of your Amy Martin for whom nothing was ever too much trouble made our experience 5 star. Thank you Amy.

April 29, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you so much for your kind words! We’re thrilled to hear Amy provided such a helpful and knowledgeable service and made your experience a 5-star one. Your feedback means a great deal, and we’ll be sure to pass your lovely comments on to her.

Rated 5 out of 5 stars

Well packed and shipped to Shetland

Well packed and shipped to Shetland. Product works great. Thank you

April 20, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for your review! We're pleased to hear your order arrived safely in Shetland and that you're happy with the product. We really appreciate your support.

Rated 5 out of 5 stars

Great stuff

Great stuff, good categorized

April 26, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for the great feedback! We're glad you found everything well organised and easy to browse. We appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

Greta service glass funnels arrived…

Greta service glass funnels arrived unbroken as they were well packed. I would highly recommend.

April 24, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for your lovely review! We're so pleased your glass funnels arrived safely and well packed. Your recommendation means a lot to us — thank you for your support!

Rated 5 out of 5 stars
John Moncrieff Lighting Ltd logo

Reply from John Moncrieff Lighting Ltd

Thank you for your feedback! We're delighted to hear you're happy with your product and really appreciate your support.

Rated 5 out of 5 stars

Product is absolutely beautiful.l am…

Product is absolutely beautiful.l am delighted with the quality.
The service has been outstanding as goods were dispatched promptly and the standard of packaging ensured the glass shade arrived in perfect condition.
A big thanks to supplier and delivery service.

April 23, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you so much for your wonderful review! We're delighted to hear you’re so pleased with the quality of your glass shade and that it arrived safely and in perfect condition. We truly appreciate your kind words about our service and packaging — your support means a great deal to us.

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service

April 22, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for your feedback! We're pleased to hear you were happy with our prompt and efficient service. We really appreciate your support.

Rated 5 out of 5 stars

Fast delivery and well packed

The parcel came quickly and was extremely well packed. The funnel fits perfectly and the lamp now looks as it did when I first had it. Thank you

April 19, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for your lovely review! We're so pleased the funnel was a perfect fit and helped restore your lamp beautifully. It’s great to hear your order arrived quickly and safely packed — we really appreciate your support.

Rated 5 out of 5 stars

Excellent service from Moncrieff

Excellent service from Moncrieff. They provided advice on the correct size glass funnel. Cannot fault their customer service.

March 27, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for your wonderful feedback! We're delighted we could help you find the correct size glass funnel and that you were happy with the service you received. Your kind comments about our customer service are very much appreciated.

Rated 5 out of 5 stars

Great support and service

Fast service and thank heavens JM is there for less-common lamp parts. Much appreciated

April 15, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for your kind review! We're so pleased we could help with the less-common lamp parts and that you were happy with the fast service. Your support is greatly appreciated.

Rated 5 out of 5 stars

Good service,sent quickly

Good service,sent quickly, decent price.

April 16, 2026
John Moncrieff Lighting Ltd logo

Reply from John Moncrieff Lighting Ltd

Thank you for your review! We're glad to hear you were happy with the service, pricing, and quick delivery. We really appreciate your support.

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