Jobyco shipping ltd Reviews 

398
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the excellent customer service and the helpfulness of the staff, often highlighting specific individuals for their professionalism and dedication. People appreciate the clear communication and the effort made to resolve issues, which contributes to a reliable service experience for many. However, some people were dissatisfied with significant delays in delivery, with items taking much longer than expected to arrive, sometimes even going missing. Reviewers also reported issues with damaged goods upon arrival and a lack of transparency and poor communication regarding shipment status. These experiences led to frustration and a perception of declining service quality for a portion of the customer base.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers reporting excellent and... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction due to a... See more

Staff

Users describe positive interactions with staff, highlighting many employees as helpful, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting fantastic and superb service, with... See more

Product

Reviewers mention ambiguous feedback about product, with many customers reporting significant delays and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I think some of the workers are not competent enough. But for Vanessa at the call centre was polite, empathetic and gave a listening ear and was able to convince me not to cancel my booking. She is co... See more

Rated 3 out of 5 stars

I’ve shipped with Jobyco several times and the service has been reliable. There was a time my package came later than expected, which worried me, but Linda was very patient and reassuring. Thanks to h... See more

Rated 2 out of 5 stars

After having previously had a positive experience with Jobyco I used Jobyco Shipping Company to send a barrel and 3 boxes to Ghana in November and deeply regret it. The collection date was changed t... See more

Company replied

Rated 5 out of 5 stars

I have been using Jobyco for over 12 years, and my experience has been mostly positive. Most of my shipments are delivered within 4 to 6 weeks. Though there are occasional delays, I understand th... See more


Company details

  1. Freight Forwarding Service

Written by the company

We are driven by the passion to ensure the smooth and safely pick up of your items here in the UK and there in Ghana. In fact this is our main purpose, our commitment. We strive everyday to make sure our customers are satisfied with our services and we go the extra mile to put a smile on their faces. We ship boxes, drums and appliances. Have a question? Feel free to ask us.


Contact info

3.4

Average

TrustScore 3.5 out of 5

398 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.4

All reviews

(398)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Unreliable company

My experience with Jobyco is not great. I have used them for a couple of years. In the past once it happened that they did not turn up to collect a parcel , despite taking a day off work to be around for collection.
Recently, they have not turned up for collection for 2 weeks now, no communication.
In respond to the company’s reply:
1. First week: Did contacted on the day and was told that they are coming to collect, but they didn’t turned up. No communication afterwards.
2. They called when I was in a meeting. I called back but no answer. The company send a text afterwards that they are collecting the parcel , so I was waiting, but no further contact or picking up.

October 14, 2025
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Dear Timea,

Thank you for sharing your experience with us. We would like to clarify that, on both occasions, our driver attempted to contact you via phone, but you did not answer the call. This situation is not solely attributable to our organization. The driver also sent a text message, to which you did not respond, leading them to conclude that you were unavailable for the scheduled collection. As a company that specializes in package collection, we strive to avoid unnecessary journeys to locations where a customer may not be present.

We would like to emphasize that Jobyco is the only door-to-door delivery service in the United Kingdom that goes to great lengths, especially traveling long distances, to ensure the satisfaction of our customers, and we remain committed to this mission.

Rated 5 out of 5 stars

🌟 Great Recovery and Excellent Customer Service



After a disappointing experience with a missed pickup, I was contacted by Jobyco, and I truly appreciate how they handled the situation. They reached out to apologise and quickly arranged for a driver to come to my address to collect my items.
A special mention goes to Phyllis from their customer service team she was extremely helpful, professional, and understanding. She made sure my items were picked up promptly and even offered me a discount as a goodwill gesture.
I really appreciate the effort Jobyco made to resolve the issue and restore my confidence in their service. Mistakes can happen, but it’s how a company responds that truly matters and in this case, Jobyco did the right thing. Thank you for making it right

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Reliability



I have been using Jobyco for over 12 years, and my experience has been mostly positive. Most of my shipments are delivered within 4 to 6 weeks. Though there are occasional delays, I understand that such things can happen. What matters most to me is that there is always someone available to speak with and follow up. Overall, Jobyco has been consistently reliable, and I’m happy to continue using them.

September 29, 2025
Unprompted review
Rated 3 out of 5 stars

I’ve shipped with Jobyco several times…

I’ve shipped with Jobyco several times and the service has been reliable. There was a time my package came later than expected, which worried me, but Linda was very patient and reassuring. Thanks to her, I’ll continue trusting Jobyco.

September 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Well for a very long time i have…

Well for a very long time i have patronised jobyco for all my shipments.
Sometimes the van gets full and they rebook me for the next day or two.
The normal trend is get the bookings and wait for the pick up van. Once that is done: it's end of business.
But something new happened with my last shipment.
There is a lady there called Vanesa, and this is actually the first time she handled my bookings. After the bookings I told her to ensure that they come as booked. And she affirmed it will be done as booked and the driver will txt in the morning.
Well by mid morning, no txt and as I decided to call, then came a call and guess who was on the line...
It was Vanesa calling to check if I had been vontacted or received a txt.
When I said no, she apologised and said I should not worry. She will check and call me back. Within 5 minutes she called and said the van man will cintact me shortly.
The van man called me and and said I will be with me in about an hour.
He did came and picked my box.
Vanesa called again if my box was picked and I alright.
THIS IS WHAT WE CALL CUSTOMER SATISFACTION IN BUSINESS.
The little extra care shown to us remains forever, not just the bookings and picking up the box.
Kind Regards,
C M

August 16, 2025
Unprompted review
Rated 3 out of 5 stars

My own experience

I think some of the workers are not competent enough. But for Vanessa at the call centre was polite, empathetic and gave a listening ear and was able to convince me not to cancel my booking. She is competent and has a business convincing skills. Thanks to her and Emmanuel the driver for Leeds. Emmanuel is also competent. The incident happened some few weeks ago

August 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Worse than terrible

I wish there was a minus 1 star or a 1/4 star. They say boxes are marked fragile but they treat them as metal unbreakable boxes.

I just got a delivery at Oyibi on the 12th August 2025.

I would not recommend them. This is the second package in less than a month they have damaged. Vases and glasses bubbled wrap all end up broken.

The package today had the perforated washing liquid in a plastic container damaged and it ruined almost all the contents of the box.

Only ship unbreakable things with them. They deliver on time but they are the most wreck less handlers I have come across.

One day they will break a priceless item worth thousands and there will be a lawsuit waiting to bring them to their knees.

Keep ignoring our complaints and your day of reckoning will come sooner than you think

August 12, 2025
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Dear Mr. Kojo Amoo-Gottfried,

We're truly sorry to hear about your experience with us and that you're not entirely satisfied with our services. We appreciate your feedback on Trustpilot and would like to make things right.

We've reviewed your shipping history with us between June 3rd and July 7th, 2025, and noticed you had five shipments with us. We understand that sometimes things don't go as planned, and we want to assure you that we take all concerns seriously.

As a Ghanaian company, we pride ourselves on helping our customers send essential items back home. We know our roads can be challenging, and we do our best to navigate these difficulties. However, we also want to be transparent about the limitations of our services, especially when it comes to shipping fragile or sensitive items.

If you'd like to discuss your experience further or have any questions, please don't hesitate to reach out. We're here to listen and help. You can contact us directly at 020 36956226.

Thank you for your understanding, and we hope to serve you better in the future.

Rated 1 out of 5 stars

DONT TRY JOBYCO

It used to be a good company. After the death of the owner things are falling apart as items are not handled properly resulting in damages and theft. Please seek alternative shipping to Ghana. after stealing or destroying your stuff they will never ever respond to your email. They dont care , they dont mind . I have sent emails upon emails on my items. Till date jobyco, the lawless company doesn't bother to respond . RIP Nana Obiri, he would have instructed someone to do the right thing. JOBYCO. VERY BAD EXPERIENCE

June 18, 2025
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

We believe this review is dishonest and does not represent facts on the ground. Nonetheless, if there is any proof of theft, kindly forward it to our email, and we'd be glad to assist you. But one value that makes Jobyco stand out for our over 20 years in the industry is our excellent customer service and professionalism. Hence, we believe this review does not accurately represent Jobyco's services or any subsidiary of Jobyco Shipping Limited

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Rated 5 out of 5 stars

I recently used Jobyco Shipping to send…

I recently used Jobyco Shipping to send goods from the UK to my wife in Akosombo, and I must say, the service was absolutely fantastic from start to finish. Everything went smoothly, and the entire process was handled professionally.
A special shoutout goes to Felicia. she truly went above and beyond to ensure everything was taken care of. Her communication was clear and timely, and she made the entire experience stress-free. It's rare to find such dedication and customer care these days.
Thanks to Jobyco and especially Felicia for making this such a great experience. I’ll definitely be using your services again and recommending you to others

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

It’s reliable

I’ve used Jobyco multiple times now to send goods to Ghana, and they’ve never let me down. My items always arrive safely and in good time. Highly recommend

July 15, 2025
Unprompted review

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