Joe Fraser Chartered Surveyors Reviews 1,097

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience from initial inquiry to the final report. People often mention the detailed and informative reports, which are delivered promptly and are very useful. The customer service is also noted for being excellent, with staff readily answering questions and providing clear explanations.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe their... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

A very positive experience with Joe Fraser Chartered Surveyors. We were recommended by an neighbour, so we arranged an appointment for a survey, which we needed to pay off our help to buy. The turnaro... See more

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

First Class Team

Super friendly, super quick and most of all, give us all the information we needed and didn't try to sell us something we didn't need. Tess was amazing and the survey was in depth and done very quickly before Christmas.
Many thanks for a job well done
S. Gray

December 22, 2025
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Rated 5 out of 5 stars

Excellent service

I used Joe Fraser to conduct a Help to Buy valuation report. They came out and returned the report quickly, and was accepted by Help to Buy. Excellent service.

December 12, 2025
Rated 5 out of 5 stars

Professionalism, Timeliness, Communication and Value for Money

I had a fantastic experience with Joe Fraser Chartered Surveyors. From the initial inquiry to final report, the team was incredibly professional. They were prompt and their communication was excellent throughout. The survey was completed, and I received the detail report sooner than I anticipated. I was initially hesitant about hiring a chartered surveyor, but Joe Fraser Chartered Surveyors provided exceptional value for money.

December 1, 2025
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Rated 5 out of 5 stars

Would Recommend

All staff I had contact with were very pleasant and helpful and the survey report was received quickly.

November 28, 2025
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Rated 5 out of 5 stars

Great service

Slick process, well priced, and the survey raised all the issues needed in adequate detail without being excessive. They also offer reasonable protection to their clients in the event they do get it wrong by not utilising the standard RICS liability cap (offer much more). Booked quite far in advance (about 1 month) which is reflective of the quality offering.

October 6, 2025
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Rated 5 out of 5 stars

Very quick service with returning the…

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful.
My only negative feedback is (and this doesn’t necessarily reflect Joe Fraser as a company); the help to buy valuation just seems like such a rip off generally…the man was here for less than 5 minutes and it cost us £240…
Joe Fraser was actually very competitive for the price compared to other companies so I do definitely recommend them. But the general price for the valuation is crazy expensive

September 29, 2025

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