Joe Fraser Chartered Surveyors Reviews 1,097

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience from initial inquiry to the final report. People often mention the detailed and informative reports, which are delivered promptly and are very useful. The customer service is also noted for being excellent, with staff readily answering questions and providing clear explanations.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe their... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

A very positive experience with Joe Fraser Chartered Surveyors. We were recommended by an neighbour, so we arranged an appointment for a survey, which we needed to pay off our help to buy. The turnaro... See more

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service!

The gentleman came round on time, he was very polite and answered all my questions, he didnt mind my dog making a fuss of him either. I received the report the next day via email which was quicker than I thought. Great service all round. Very easy to book, pay and receive the report. I would definitely recommend their services.

February 2, 2024
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Rated 5 out of 5 stars

Easy to book and thorough

I booked a level 3 property buyers survey. It was easy to book, the report I received was thorough and clear. The company offered me a callback with the surveyor and I found that really helpful in clarifying questions I had about the survey findings.

November 27, 2023
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Rated 5 out of 5 stars

Great survey experience for a first time buyer

Went with Joe Fraser for a survery on buying my first house and very glad I did. Everything I needed to know was explained clearly over the phone at booking. Was all very quick, the survey was carried out 3 days after payment, and I receieved the report 6 days after that. The report itself was a very good standard, everything seperated into logical sections and it was all informative and easy to understand.

Overall a great experience that I can recommend, and if I were to need another survery I'd go with Joe Fraser again.

November 22, 2023
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Rated 5 out of 5 stars

They did a house survey for me and I'm…

They did a house survey for me and I'm happy with the report that followed , they are also on hand to answer any questions to do with my report . All in all I'm totally happy with the service I've received and would recommend them .

November 20, 2023
Rated 5 out of 5 stars

Professional report

Was pleased with the survey from Joe fraser,
Report was in depth with lots of detailed information
For us to consider, report was made in the time scale they said.
Would recommend.

October 31, 2023
Rated 5 out of 5 stars

Great overall experience.

Kept in touch though the whole proceedings. Contacted when there was a problem with the date. None fault of theirs. Report received within 5 working days. Overall very happy would use again and recommend.

October 26, 2023

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