JOE & THE JUICE Reviews 5,382

I contacted customer service via email regarding new changes in their loyalty system, but my questions went unanswered. While the company is busy focusing on brand collaborations, the actual customer experience is deteriorating.

Here are the main issues with the new loyalty system:

1. Customers are being forced to transfer to a new loyalty program, which would be fine if the value remained the same. Instead, it’s a massive downgrade.

2. All previous benefits for top-tier Pink Diamond customers have been completely removed before the end of the year.

3. The reward system originally offered 1 free item for every 5,000 points. It was then downgraded to 1 free coffee for every 10,000 points.

4. Pink Diamond members no longer have access to the 5 monthly coffees promised by the company. Furthermore, you can no longer earn points when purchasing prepaid cards, and access to last year's coffee cards has been abruptly removed.

From a customer perspective, it’s impossible to see how this new program adds any value for long-time supporters.

My expectation: I expect the benefits earned last year to be honored until the end of this year. Moving forward, if I don’t reach the Pink Diamond tier under a new system, that is fair. However, a company cannot simply wipe out everything a customer previously earned without offering any form of fair compensation.

amazing time

Bestilte mad over appen til Pick up og det tog intet mindre end 5 min før både min sandwich og juice var klar på disken.

Great place for the value of quality food.

when i ordered one time online the order said its picked up when i havent even arrived yet so pls work on that

I tried first Joe & The Juice in SF [US] last year. it was good but didnt bother too much. Now back in the town i tried few times and i must say, one of the best coffee, juice and sandwich esp. the environment. Truly engaging. thanks

Customer service could be more welcoming and serves with happy faces.

Very quick response and my problem was solved:)

Got the exact help I expected.

Quick and pragmatic customer service help

The customer service at joe and the juice in Churchill place canary is amazing. They are all extremely kind and considerate. My experience was a 10/10
I 100% recomend.

Fast and reliable service, and excellent high quality food and beverage I can completely trust!

Excellent service and great tasty and healthy sandwiches delivered promptly at the london Stansted branch on multiple occasions when we were flying out

Consistently great and fresh juices and orders ready in a timely manner.

Amazing team, superb baristas and superb staff, they know me well, always so friendly and happy to do so much for me. they are the reason I return, absolutely outstanding!

I’d like to thank Cat for the excellent customer service and support.
When I noticed that my coffee card expiration date issue, I contacted customer service right away. Cat responded very efficiently handled the situation professionally and kindly, and helped resolve my issue smoothly.
I truly appreciate how fast and professionally she handled everything. Her help made the experience so much easier and less stressful. It genuinely made a difference!

Really good