Joey Med Reviews 

269
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, communicative staff, often described as friendly and professional. Many appreciate the quick responses to inquiries and detailed explanations, making the overall process smooth. Product delivery is frequently noted as fast, with medications often arriving promptly and securely packaged, contributing to positive health outcomes for many. Conversely, a small portion of people felt that medication effectiveness was sometimes lacking, with some not achieving desired results or experiencing unexpected composition changes. A few other people also felt that there were occasional issues with delivery, such as delays or packages arriving warm and improperly packaged. Additionally, some reviewers experienced inconsistent communication or unfulfilled promises from customer service after initial contact.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as amazing, phenomenal, and... See more

Staff

Customers had positive experiences with staff, consistently praising the team as amazing, helpful, and kind.... See more

Product

Users describe positive interactions with the product, with many expressing satisfaction with their weight... See more

Service

Consumers find service to be positive, with many expressing satisfaction and even stating they are... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

after looking into different companies that called excessively after being on their websites, I decided to go with Joey meds and I am so incredibly grateful that I did. Their customer service is ama... See more

Rated 5 out of 5 stars

I feel fortunate that I chose Joey Med over a different company, They were friendly, communicative and answered all of my questions and concerns quickly and completely. There was one woman in particul... See more

Rated 5 out of 5 stars

Nancy and Lily are wonderful to work with and provide over the top communication which is so incredibly important when starting a new medication. I was very impressed with the Fast Shipping of the Se... See more

Company replied

Rated 5 out of 5 stars

Lily is Amazing. I had contacted her during the holidays . She kept in touch with me, explained everything to me. Just received a text from Lily that my medication has shipped!!!! Looking forward to... See more

Company replied


Company details

  1. #29 of 55 best companies in Online Pharmacy
  2. #25 of 68 best companies in Weight Loss Service

Written by the company

Joey Med is a modern telehealth platform based in Florida, dedicated to transforming the way people access healthcare for weight loss, sexual health, and travel wellness. Our mission is to provide safe, convenient, and affordable care for adults across the United States. With Joey Med, patients can receive licensed medical evaluations, prescriptions, and treatment plans—entirely online and from the comfort of their home. We partner with Certified Compounding Pharmacies, a licensed compounding pharmacy, to ensure all medications are high quality, pharmacist-reviewed, and delivered discreetly to your door. Our product lineup includes GLP-1 medications like Liraglutide (Saxenda) for weight loss, custom-formulated ED treatments combining Sildenafil, Tadalafil, and Apomorphine, and prescription-based travel wellness kits tailored to support healthy travel routines. Joey Med is HIPAA-compliant and committed to privacy and transparency. Patients start by filling out a simple online medical form. Our licensed providers review every case and, if appropriate, prescribe treatment. We handle fulfillment, tracking, and support to make your wellness journey as easy and secure as possible. Whether you're looking to manage weight, boost confidence, or stay healthy while traveling, Joey Med is here to support your goals with compassionate care and expert medical guidance. Learn more at joeymed.com and join thousands of others taking control of their health—on their terms.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

269 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(269)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!

I just had to share my experience with JoeyMed because it has truly been amazing from start to finish. The staff is incredibly kind, responsive, and professional—they really make you feel supported every step of the way. Any questions I had were answered quickly, and the whole process was smooth and stress-free.

As for the product… it works. In just 3 months, I’m officially 20 pounds down, and I feel better than I have in a long time. I’ve had little to no side effects, and my energy and confidence have gone way up. You can tell they really care about providing quality treatment and real results.

If you’re on the fence, I highly recommend giving JoeyMed a try. The combination of great support and an effective product made all the difference for me!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

This has been a great experience so far. Everyone I have worked with has been great! They have been incredibly helpful and supportive of me as I worked through the process. The medication was delivered promptly and I knew where it was at every step of the way.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Stellar Customer Service

After a lot of research into weight loss programs I am so happy to have found Joey . From initial contact , to consultation, med delivery and Renata as my partner in the journey I couldn't be more satisfied

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

So far my experience with Joey Med has…

So far my experience with Joey Med has been great! Renata reached out to me to make sure I received my med and to see how everything was going. That meant a lot. She’s very knowledgeable and polite. I've just started and looking forward to seeing results. I was scared about trying this at first but now I'm excited about it. Joey Med and Renata 10 out of 10

March 25, 2026
Unprompted review
Rated 4 out of 5 stars

New Patient

Just received and administered my 1st dose of the Semaglutide. I was approved without speaking with a doctor directly, which is fine by me but wish there was an online portal to view provider notes and not just the text message I was sent with instructions. Also, knowing the prescriber's name is helpful although this is listed on the vial. Otherwise, Renata in CS who reached out was nice and I did speak with a gentleman in CS when checking on the shipping. They returned my voicemail promptly.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Did not send correct medication for two months.

This was the second time I went with Joey Med, the first time it was for a 3-month starter dose with Tirzepatide. By the last month, the vials weren't doing anything and the BUD had passed.

I reached out about purchasing a second two month dose to continue my progress. They sent me a warm single vial. All medical literature, from the manufacturer and FDS confirms that there is a 28-day window once the medication is punctured and reaches room temperature.

Instead of sending a second vial to fulfull my order, they just refunded my month. Now it will take weeks to find another provider. They did not provide the solution I needed or fulfill the medical request.

March 20, 2026
Unprompted review
Joey Med logo

Reply from Joey Med

Hi Leon,

Thank you for bringing this to our attention, and I’m really sorry for the frustration you experienced — I completely understand your concerns.

After reviewing your case, I can confirm that your refund has been fully processed. You should see the funds reflected back to your original method of payment shortly, depending on your bank’s processing time.

We truly appreciate you giving us another opportunity, and we regret that this experience did not meet your expectations. If you have any additional questions or need anything further, please don’t hesitate to reach out — we’re here to help.

Wishing you all the best moving forward.

Rated 5 out of 5 stars

Trying for the first time

Trying for the first time. Lost weight and appetite after the first week's treatment. Renata has been a great help with guidance and questions. Looking forward to continue this journey!

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

My experience has been amazing

My experience has been amazing. Every time I have a question they responded very fast. The whole process was easy and I received my medication quickly. Renata was very nice and followed up on my progress.

March 17, 2026
Unprompted review
Rated 3 out of 5 stars

I have been waiting for someone from…

I have been waiting for someone from the medical team or pharmacy to contact me regarding new dose. I had lost 13 pounds in a little over a month. Now, with the dose I was prescribed, cravings are back and no weight loss

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

So far I have had a great experience…

So far I have had a great experience with Joey. My initial sign up was safe and sufficient. The instructions were clear and accurate and the team was available to help me every step of the way. I am still in my early stage of the program. This is only week 5 but I will say I have received compliments from others while myself I can't really see it. However I will say I can feel the loosen in my clothes. I'm happy about that and trusting the process. Thank you Joey!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service 5 star

Customer Service 5 star, Christian called me back as soon as he stated. This company is professional. Although they are in the money making business they treat you as a person and not a number. I have been calling an texting for over a month and I never felt pressured to purchase. They were patient enough to educate me so I could make the best decision for My Body. Stay Bless Christian, your kindness and experience goes long ways. You rock!

Forever Grateful,
AP

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great company.

They were honest about everything. At first I didn’t see results but after consulting with them, they changed the amount and I saw good results.

February 18, 2026
Rated 4 out of 5 stars

Very happy with Joey meds

Very happy with Joey meds. They were helpful and everything went smooth. I have had a good experience so far and will order again when it's time.

March 2, 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service and pricing

I started with Joey Meds in November 2025. Initially the customer service was ok and then it actually got bad. Hard to reach anyone, no tracking sent, first order was not sent to the correct address. Second order was hard to get responses. I had an issue with the second orde, I did not receive my full 12 weeks I had ordered. I contacted Joey Meds about this and I have had the best customer service! I have received messages throughout the process to correct this order and everything has been taken care of in a very timely manner. I will continue to order my Tirzepatide from Joey Meds with their continued top notch customer service. Pricing is also great. Highly recommend. Would be 5 stars if the start of my experience would have been better.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Communication was outstanding in every…

Communication was outstanding in every phase of the process from completing the online form to the end result of early delivery. Thank you so much to your entire team. Everyone was professional and a pleasure to work with.
Michael D.

February 25, 2026
Unprompted review

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