John D Wood & Co. Reviews 

284
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and genuinely knowledgeable during property searches and sales. Consumers note that the team communicates clearly, provides prompt updates, and ensures a wonderfully smooth process from start to finish. People appreciate the supportive approach and practical advice offered when navigating the local housing market. Some reviewers were not happy with the communication, mentioning that replies took too long or routine requests went completely unanswered. A few other people also felt that administrative delays, poor management, and unresponsiveness made their move-in process quite frustrating.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and clear... See more

Service

Consumers find service to be positive, highlighting professional support and smooth property transactions.... See more

Customer service

People report positive experiences with customer service, noting that agents are consistently proactive,... See more

Location

Customers consistently note positive experiences with location, highlighting the impressive local knowledge... See more

Response time

Users describe ambiguous interactions with response_time, reflecting varied experiences among consumers. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consiste... See more

Rated 5 out of 5 stars

The John D Wood team in Beckenham is proving absolutely amazing for us. They are responsive, kind, supportive, understanding, and very professional in every step of the process, willing to go the extr... See more

Rated 5 out of 5 stars

I was looking for a tenant for my house at 30 Orville Road in Battersea and contacted J D Wood on Battersea Park Road. I dealt with Joshua Mugume and received an excellent service. He is extre... See more

Rated 5 out of 5 stars

Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.


Company details

  1. Real Estate Agency

Written by the company

John D Wood & Co. has specialised in residential sales, lettings, mortgages and associated property services in the region for 150 years. Founded in London’s Mayfair in 1872, the company now occupies nearly 30 offices throughout London and the South of England. In addition to residential sales and lettings, our teams are experienced in Country Houses, New Homes and Residential Developments, Short Lets, Corporate & Relocation, Surveying, Property Management, Conveyancing and International property.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

284 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(284)

127 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience with John D Wood

I couldn’t thank David at the Docklands branch enough for his outstanding support throughout our property rental journey. This has genuinely been the best experience we’ve ever had with an estate agent. He was always quick to respond, highly proactive, and incredibly effective at solving any issues that came up. It was clear he was completely on top of everything from start to finish. I wouldn’t hesitate to recommend him to anyone looking for a smooth and stress-free rental experience!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and stress-free move

I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach—replying straight away to calls and messages and really trying to sort things out fast.

He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords.

Would definitely recommend him if you’re looking for a solid and efficient agent.

September 15, 2025
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Rated 5 out of 5 stars

David Alexander, associate director of John D Wood property

I have known David Alexander, the associate director of John D Wood &Co London, country & international property for more than 15 years and my property In London has been managed by his agency from time to time. David is very professional and always gives me very practical and helpful advice when I need it. I highly recommend David to be your property manager.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional, delayed response, terrible experience

To the Management Team,

I am writing to formally lodge a complaint regarding the unacceptable service we received during our move-in process.

My brother secured this tenancy by paying the security deposit and 12 months of rent in advance. Despite this significant financial commitment and the fulfillment of all our obligations, the agency failed to provide the keys on the agreed-upon date. We were left without access to the property for four days.

To make matters worse, upon finally receiving the keys, we discovered there was no hot water in the flat. This meant that after a four-day delay, we were still unable to live in the property comfortably.

This level of negligence is unprofessional and a clear breach of our rental agreement. I expect a formal apology and a pro-rata refund for the four days we were denied access to the property. Unbelievable service!!! Would definetely not recommend this agency....

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Big Thank you to David and His team at Dockland & City Branch!

We have been working with David Alexander and his team at the John D Wood Docklands & City Branch for many years and can confidently say that the service we have received has been consistently outstanding. I have personally had the pleasure of dealing directly with David Alexander for the past six years, and throughout that time the level of professionalism, care, and dedication has been exceptional.

David and his team are always on hand when needed and regularly go above and beyond to ensure that we are well looked after as clients, while also making sure our tenants’ needs are met. Whether assisting with property purchases, sales, lettings, or the day‑to‑day management of our portfolio, they are unfailingly knowledgeable, proactive, and solution‑focused. David is also a steady and reassuring presence, Always ready with clear advice, practical problem‑solving, and the ability to keep me calm during stressful moments!

We have also been fortunate to work with some excellent property managers over the years, including Razvan, Ope, Elena, and several other dedicated team members, all of whom have been incredibly helpful, diligent, and professional in their dealings with us.

A big heartfelt thank you to David and the entire John D Wood team. We truly value the relationship and would not hesitate to recommend them.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service every time.

Have always had an excellent experience with Ben Butler, who has assisted me with selling a number of my properties in Canary Wharf over the years. He provides sound advice, and offers excellent knowledge of the local markets.

February 20, 2026
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Rated 5 out of 5 stars

Great experience

I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I was directed to Opemi from the Docklands and City branch and I am amazed by the service that I received. She helped me find a property that suits my requirements and her professional was excellent.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.

April 7, 2026
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Rated 1 out of 5 stars

Desperately waiting for the keys

It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration.
Day 3: The cupboard door is broken and there's no hot water in the house. My disappointment is at its peak. Andrea and Prue, whom I was in contact with during the rental process, unfortunately haven't responded to my calls or messages. They always had an excuse. They haven't inspected the premise once for any defects before renting it.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with David…

I had a fantastic experience with David and the Docklands team. They were professional, approachable, and incredibly helpful throughout. As a first-time renter, I was a bit unsure of the process, but they made everything feel simple and completely stress-free.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service always helpfull

Have Used David Alexander at John D wood, and his team at Docklands and City for a while now. David is always happy to answer any questions I have, and has helped many of my clients landlords and tenants. He is professional, friendly, and extremely responsive throughout the entire process. Communication was clear and timely, and they made everything straightforward and stress‑free, answering all my questions and keeping me well informed at every stage.

April 17, 2026
Unprompted review

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