John Pass Jewellers Reviews 

I took some of my mothers jewellery in to the Crewe branch to sell. Some items were broken and others were very old fashioned and family members did not want them.
The young lady that helped me was very understanding and took a great deal of time making sure that everything was sorted correctly and testing some un-hallmarked items. She checked that I was happy with everything she was doing and I received a very good price for the gold and silver.
She then asked a colleague to give me some advice on a watch I had, he too was very helpful and pleasant.
I received excellent customer service and would definitely go back. Thank you.

I would like to review the fantastic service we received when my Rolex stopped working in August. We were particularly impressed with the constant communication between Howard at John Pass Jewellers and us during the whole process. When we visited the premesis the professional and courteous atmosphere made me feel at ease and valued as a customer. I would especially like to thank Howard for his patience with me while he adjusted the watch strap to exactly how I like it. I felt very valued as a customer.

Excellent service. A pleasure to deal with. Super selection of horology!

We visited John Pass Jewellers a few times in recent months. Firstly to purchase an Engagement ring and secondly to purchase our wedding bands. Angela Morris looked after us fabulously well on each and every visit and was an absolute pleasure to deal with. The selection of rings on offer were presented beautifully and Angela expertly found the right jewelry for our special occasion. Nothing was too much trouble and the process was effortless thanks to the help of the team at John Pass in Newcastle. We will definitely be returning in the future as the service was impeccable. Thanks Angela and the whole team!

I bought an engagement ring for my now fiance. Caroline was so helpful in designing the perfect ring. It really is stunning. The ring needed to be tweaked slightly smaller and that was done no questions asked. A wonderful family run jeweller!

Just bought a watch today.
I had met with Dale, the Deputy Manager, on a couple of occasions before making my decision.
He was informative, helpful and patient, putting on no pressure but assisting with my choice.
His knowledge of the Omega brand is amazing.

I took my Rolex in for servicing, and the staff at John Pass Newcastle were extremely welcoming and professional throughout the entire process. The check-in procedure was straightforward, communication was clear and timely, and the watch was returned promptly.
When I went to collect it, the gentleman who assisted me was exceptionally knowledgeable and informative. He took the time to show me other watches from different collections, explaining their unique features and intricacies in detail. His passion for horology and extensive knowledge of Rolex was evident and made the experience even more enjoyable.
Overall, it was a truly luxurious and memorable experience—exactly the high standard of service you would expect from Rolex. Highly recommended.

I had been tasked with finding out the ring size of my best friend, whose partner was planning to propose. As I already had an appointment at John Pass, I thought it would be the perfect opportunity to make it happen.
Before the appointment, I emailed the team to ask for their help, and they were more than happy to get involved. A special mention must go to Angela, who was absolutely wonderful. She immediately put us at ease while remaining professional and discreet throughout. We were able to browse and try on a range of rings, and I genuinely believe my friend Mel had no idea that we were all working together behind the scenes!
We enjoyed a glass of fizz while browsing, and the entire experience felt incredibly special and personal. Within ten minutes of leaving, I received an email from Angela with Mel's ring size and details of the ring she had particularly liked. I passed the information on to her partner, who later returned to purchase the ring—and I'm delighted to say they got engaged last week!
While we were browsing, Angela mentioned that every piece of jewellery tells a story. After this wonderful experience, I feel certain that this moment will forever be part of Mel's story.
Thank you to Angela and the entire team for your help, dedication, and willingness to go above and beyond. Your support played a small but meaningful role in a very special chapter of two people's lives. I would wholeheartedly recommend John Pass to anyone looking for exceptional service and a truly memorable experience.

Lucy has been absolutely fantastic throughout my experience. She is incredibly helpful, friendly, and extremely knowledgeable. She assisted me with my engagement ring, including arranging the resizing, and nothing was ever too much trouble.

From the moment she greets you with her warm smile, she makes you feel genuinely valued as a customer. Her exceptional customer service and attention to detail made the whole process seamless and enjoyable.

Lucy is a real credit to the John Pass team. Thank you for providing such an outstanding experience!

I visited John Pass in Crewe needing help with some earrings.
They were so professional. I was greeted by a young girl who offered a seat and a drink as I had to wait for a particular member of staff.
The lady who deals with ear piercing was also so helpful.
I have used John Pass for other things in the past and they never fail.
A beautiful shop, clean and tidy and the staff are amazing.

I had couple of purchases from John Pass Boutique and they are absolutely ely the best for me!Helpful and kind team,who look after the costumers...
Special thanks for Elle to maintenance my every single purchases!
Pleasure to deal with you guys!
Thank you
R Vojtko

Had my 35 year old Rolex Explorer II serviced and refurbished, new crystal, dial, hands, bezel etc. Came back looking like new and keeping great time (for a Rolex!), not cheap, but you get what you pay for. Highly recommended.

The John Pass team at Newcastle are all extremely friendly and experienced. Particular mention to Matt who ensures the whole customer experience is excellent. He has a great depth of knowledge and helps you look at the options as a customer and make an informed decision. Would highly recommend a visit, whether just for a browse & get ideas, or to purchase where you'll be in a safe & friendly environment. Highly recommended!

The staff are lovely, and the customer service goes above and beyond. Steve helped us he was so attentive. We left with two beautiful watches and some lovely diamond earrings for our 25th wedding anniversary. Steve even gave us a bottle of bubbly.I will go no where else now.

Excellent service. Howard was knowledgeable and attentive. Hope to return soon.

Called in John Pass in Newcastle to have a look at some options for an eternity ring for my wife. Angela couldn’t have been anymore accommodating. What was a pop in visit turned into an experience and we were able to order the ring and was given a collection date.

Thank you Angela

Very helpful and professional service. So much so that I have bought 4 Rolex watches from them!

I was looking for an initial necklace and came across Jon Pass jewellers .They had exactly what I was looking for .The necklace arrived within a couple of days of ordering ,beautifully wrapped and the necklace was exactly what I was looking for .Absolutely delighted with the necklace and the wonderful customer service .Would not hesitate to purchase from them again

They made me feel like a valued customer, even though it was an online order. 110% customer satisfaction from beginning to end. I will definitely be back again!
I highly recommend them! I haven't stopped singing their praises.
Thank you again

We have been buying our jewellery from John Pass for a number of years and the service we have received has been very impressive and friendly.
Caroline is our go to lady, absolutely fabulous, friendly, knowledgeable very professional and helps with all our queries and questions. Nothing is too much trouble!
The jewellers is a family run company by Andrew and his team of amazing staff who have always made us very welcome and it’s just like meeting up with friends when we go in.
Thank you for the great service you provide.