JOHNS&CO Reviews 

4,593
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 722 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and property managers for being exceptionally helpful, professional, and quick to respond to any rental queries. People note that the property management and letting procedures are handled smoothly, efficiently, and with clear, helpful guidance from start to finish. Some reviewers were not happy with communication issues after the lease was signed, mentioning that important messages, emails, and maintenance requests were occasionally left unaddressed. Consumers also pointed out that getting help with utilities or arranging property viewings during the tenancy sometimes required significantly more effort than expected.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the staff is very helpful, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising proactive communication,... See more

User experience

Consumers find user experience to be positive, highlighting how the rental process is quick, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johns&Co Royal Wharf have always made renting from them seamless from the day we moved in. The agents were all so friendly and it was them that welcomed us into the area. Our property manager Nico... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience working with Silvia. She was professional, friendly. She was always responsive, patient with my questions, and kept me updated at every stage, which made everything... See more

Company replied

Rated 5 out of 5 stars

Been a pleasure working with Nicole Wright during my tenancy, so sad she wont be my property manager at my new place - quick to help deal with queries and send relevant 3rd party info needed. 5 star!... See more

Company replied

Rated 5 out of 5 stars

Brice was taking care of the apartment i rented and she was very efficient, professional and kind. I would email her with an issue and she would respond within 2 days, discussing a solution. She would... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agents
  6. Real Estate Rental Agency

Written by the company

At JOHNS&CO we’re a fast-growing, innovative London estate agency with eight offices in London. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with. We have been helping people buy, sell, rent and let their homes for over a decade. We have offices in Hong Kong, Shanghai, Singapore and Malaysia to support our clients in these countries and on their timezone providing a trustworthy and professional service for all our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,593)

659 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peter Ogundare was really great and…

Peter Ogundare was really great and helpful in assisting with maintenance and issues I have raised as a tenant in one of the properties managed by Johns&Co

October 21, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Jing,

Thank you for taking the time to leave us a review!

It's great to hear that Peter has been so helpful in assisting with your maintenance requests and addressing the concerns you've raised during your tenancy.

We appreciate your continued trust in JOHNS&CO!

Rated 5 out of 5 stars

Excellent Customer Service and Support from Ben Sheppard

I had a very positive experience with Ben Sheppard at JOHNS&CO. He was extremely helpful, professional and responsive in resolving the confusion surrounding my utility suppliers. He took the time to investigate the issues, clarify the different suppliers and follow up directly with the energy companies on my behalf.

Ben kept me updated throughout the process and was always patient, courteous and willing to assist. His support made what could have been a stressful experience much easier to manage.

I really appreciate his dedication and excellent customer service. Thank you, Ben, for going the extra mile. Highly recommended!

October 21, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Lola,

Thank you for your review and for recognising Ben's efforts!

We'll make sure your lovely feedback reaches Ben. Thank you again for your recommendation and for choosing JOHNS&CO!

Rated 5 out of 5 stars

No issues

Isobel was very helpful in organising all the necessary documents and getting everything ready to rent out my property.

October 7, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Adriana,

We're so pleased to hear that Isobel made preparing your property for the rental market a smooth and straightforward experience.

Thank you for your kind feedback and for trusting JOHNS&CO with your property!

Rated 5 out of 5 stars

Highly recommend!fantastic service

had a really positive experience with Johns & Co and couldn't be happier with the service I received. Wai Yau was friendly, knowledgeable and genuinely cared about getting things right for me. Communication was excellent throughout — I was always kept informed and never left wondering what was happening next. Nothing was too much trouble, and everything was handled efficiently and professionally. I'd happily recommend Wai Yau and the team to anyone looking for a reliable, customer-focused service. Thank you!

August 1, 2026
Unprompted review
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Reply from JOHNS&CO

Thank you so much for sharing your experience!

It's great to hear that Wai's friendly approach, knowledge and genuine care made such a difference.

Thank you for your recommendation and for placing your trust in JOHNS&CO!

Rated 5 out of 5 stars

Ralph and Yantong have both been…

Ralph and Yantong have both been extremely helpful, professional, and responsive. They have made everything easy and have been very supportive throughout. Thank you both for your excellent service!

October 21, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Nil,

It's wonderful to receive such positive feedback about Ralph and Yantong!

We're really pleased that their professionalism and responsiveness have made your experience such a positive one.

We'll make sure both Ralph and Yantong receive your lovely comments. Thank you for recognising their hard work and for taking the time to share your experience with JOHNS&CO!

Rated 5 out of 5 stars

Great job by Rebecca Ogle on sorting…

Great job by Rebecca Ogle on sorting out a maintenance issue. Rebecca was actively engaged on getting a solution and saw it through to the end using initiative and commitment.

October 9, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Russell,

Many thanks for your fantastic five-star review!

It's great to hear that Rebecca took ownership of your maintenance issue and demonstrated initiative and commitment in seeing it through to a resolution.

Your recognition of her hard work is greatly appreciated, and we'll make sure your feedback is shared with her.

Rated 5 out of 5 stars

Great

Great! Speedy and accurate

October 16, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Abel,

Thank you for your feedback - we appreciate you taking the time to leave us a review!

Rated 5 out of 5 stars

Excellent service

After a couple of errors by the Accounts Dept - which Johns acknowledged on discovery- I have been hugely impressed by a Junior Client Account manager called Jay Tran.

He has been extremely efficient dealing with the number of queries I’ve raised, has got to the problems straight away and I have been very impressed by him. As a lawyer I recognise a professional service when I experience one.

October 15, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Jeremy,

Thank you for taking the time to share your experience and provide such encouraging feedback about Jay. We'll ensure your comments are shared with Jay and his management team!

Rated 4 out of 5 stars

Thanks for Peter

I lived at Mercier Court for a year. I am very grateful for Peter’s help during this time. He consistently acted as a liaison between me and the landlord and was always patient in responding to my emails. Now that I have moved out, he is doing everything he can to assist me in getting my security deposit returned. I truly appreciate his help.

October 18, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Iben,

Thank you for sharing your experience and for choosing JOHNS&CO! We're delighted that Peter has been a consistent source of support throughout your tenancy. Wishing you all the best in your next chapter!

Rated 5 out of 5 stars

Johns&Co. 👍👍

As non-resident landlords, a reliable and responsive agent to take care of our apartment and other tenancy issues is extremely crucial to us.
Johns&Co. is the one.
Special thanks go to Jay Tran and Param Virdee. They really helped us a lot especially in dealing with the HMRC.

October 16, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Clive,

Thank you for your wonderful feedback and for placing your trust in JOHNS&CO!

We understand how important it is for overseas landlords to have peace of mind knowing their property is in safe hands. It's fantastic to hear that Jay and Param have provided the reliable and responsive support you need.

We look forward to continuing to support you with your property!

Rated 5 out of 5 stars

Sam and Eric did an amazing job for us

Sam and Eric did an amazing job for us. Very grateful for their support

October 14, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Chris,

Thank you for your feedback! It's great to hear that Sam and Eric provided an excellent service and made a positive difference to your experience with JOHNS&CO.

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience dealing with Reggie Chung. He has been professional, patient, helpful, and approachable throughout the process. Reggie has always been prompt in responding to my enquiries, providing clear explanations and addressing my concerns with understanding and professionalism.

I particularly appreciate his excellent communication, attention to detail, and willingness to assist whenever clarification is needed. His friendly attitude and dedication to customer satisfaction have made the process much easier.

Thank you, Reggie, for your continued support and excellent customer service. Your efforts are truly appreciated. I would highly recommend your service!

October 16, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Osaugue,

Thank you for taking the time to share your feedback. Your recognition of his dedication to customer service means a great deal to us, and we'll ensure your comments are shared with him.

Thank you again for your recommendation and for choosing JOHNS&CO!

Rated 5 out of 5 stars

Really happy with how quickly my issue…

Really happy with how quickly my issue was dealt with. Reggie was great, very helpful and quick to get things sorted. I really appreciated his support and the excellent customer service. Thank you!

October 16, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Alina,

Thank you for your feedback!

We're so pleased that Reggie was able to resolve your issue quickly and provide the support you needed.

Rated 5 out of 5 stars

Victor and his team were superb

Victor and his team were superb. I had a problem and he pushed to get it sorted with minimal fuss as quickly as possible. Well done.

October 14, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Robert,

Thank you for your 5 star review - we're really pleased that Victor and his team worked hard to get everything resolved quickly. We'll be sure to pass on your praise to Victor and the team!

Rated 5 out of 5 stars

The reference paper and process were…

The reference paper and process were smooth. I would like thanks Candice for help and professional work.

October 13, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Abdullah,

We're pleased to hear that the referencing process was smooth and straightforward, and that Candice's professionalism and support helped make everything easier for you.

Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Professional property agent

I started using Johns&Co in July 2021 as my representative for searching tenants, receipt of rent and property management. The team members have always been professional and helpful and this saved me from any troubles. We have recently concluded the third tenancy agreement handled by Candice and Federico. They have been very efficient in finding new tenants and in concluding all related documentations. The new tenants were able to move in within a few days after the last tenants moved out from the apartment.

October 14, 2026
Unprompted review
JOHNS&CO logo

Reply from JOHNS&CO

Thank you for your continued trust in JOHNS&CO since 2021 and for taking the time to share your experience!

It's wonderful to hear that our team has consistently provided the professional and reliable service you need as a landlord. We value your ongoing support and look forward to continuing to manage your property for many years to come!

Rated 5 out of 5 stars

Thomas Chan and Skye Champbell have…

Thomas Chan and Skye Champbell have been very helpful and supportive in managing a challenging tenancy situation. They have taken my concerns seriously, followed up on my behalf and helped clarify the next steps. Thomas, in particular, has made a real effort to obtain answers and keep me informed, which I really appreciate.
The situation is still ongoing, but it is reassuring to know they are doing their best to help. Thank you both for your professionalism, patience and continued support!

October 15, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Haldun,

Thank you for taking the time to share your feedback. We'll ensure your kind comments are shared with them both!

Rated 5 out of 5 stars

Fast and Smooth Experience

had a really good experience with Isobel and Marzaan while securing my new rental property. things moved at lightning speed with their help. Both were very friendly, professional and always helpful throughout the process. They were quick to respond to my queries, kept things moving and made the whole experience much smoother and less stressful. It was great dealing with them, and I really appreciate the time and support they provided in helping me secure my new home.

Thanks to Isobel and Marzaan for all their help. Highly recommend their service!

October 13, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Arnav,

Thank you for your feedback! We're so pleased that Isobel and Marzaan helped make the experience such a positive one.

Thank you for your recommendation, and we wish you every happiness in your new home!

Rated 5 out of 5 stars

One and only 5 star Estate Agent in Nine Elms

My experience with Johns & Co in Nine Elms has been Five Star. In particular the rental team went above and beyond to ensure smooth transition. I highly recommend Charlie, Rayan and Miyah and by choosing this team you will be in professional hands.

October 9, 2026
Unprompted review
JOHNS&CO logo

Reply from JOHNS&CO

Hi Kohan,

Thank you for your feedback and five-star review!

Your confidence in our team means a great deal to us, and we'll be sure to share your wonderful comments with all three.

Thank you for choosing JOHNS&CO, and we look forward to assisting you again in the future!

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