JOHNS&CO Reviews 

4,593
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 722 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and property managers for being exceptionally helpful, professional, and quick to respond to any rental queries. People note that the property management and letting procedures are handled smoothly, efficiently, and with clear, helpful guidance from start to finish. Some reviewers were not happy with communication issues after the lease was signed, mentioning that important messages, emails, and maintenance requests were occasionally left unaddressed. Consumers also pointed out that getting help with utilities or arranging property viewings during the tenancy sometimes required significantly more effort than expected.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the staff is very helpful, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising proactive communication,... See more

User experience

Consumers find user experience to be positive, highlighting how the rental process is quick, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johns&Co Royal Wharf have always made renting from them seamless from the day we moved in. The agents were all so friendly and it was them that welcomed us into the area. Our property manager Nico... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience working with Silvia. She was professional, friendly. She was always responsive, patient with my questions, and kept me updated at every stage, which made everything... See more

Company replied

Rated 5 out of 5 stars

Been a pleasure working with Nicole Wright during my tenancy, so sad she wont be my property manager at my new place - quick to help deal with queries and send relevant 3rd party info needed. 5 star!... See more

Company replied

Rated 5 out of 5 stars

Brice was taking care of the apartment i rented and she was very efficient, professional and kind. I would email her with an issue and she would respond within 2 days, discussing a solution. She would... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agents
  6. Real Estate Rental Agency

Written by the company

At JOHNS&CO we’re a fast-growing, innovative London estate agency with eight offices in London. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with. We have been helping people buy, sell, rent and let their homes for over a decade. We have offices in Hong Kong, Shanghai, Singapore and Malaysia to support our clients in these countries and on their timezone providing a trustworthy and professional service for all our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,593)

659 reviews in the last 12 months

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Rated 5 out of 5 stars

Sam Orme and Erin Wynne

Sam Orme and Erin Wynne,

Thank you for your kind and genuine support and guidance on our process to find a right place to live in London. Sam, your honest and humble advices were truly appreciated. We felt like we found long lost brother who is giving us all right advices on many small but really important things. Highly recommended Sam and Erin to many others who need help to find a place to live in London. Goodluck 😊

October 8, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Munkhzul,

Thank you so much for sharing your feedback with us! Finding the right home is such an important decision, and we're delighted that Sam and Erin made the journey a positive and reassuring experience.

We'll make sure both Sam and Erin receive your lovely feedback. Thank you for your recommendation, and we wish you all the very best in your new home!

Rated 5 out of 5 stars

I am happy working with Johns Co…

I am happy working with Johns Co because they have great people taking care us quite well, Rebecca Ogle specially and others are doing their job perfect,

October 13, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Murat,

Thank you for your feedback!

It's great to know that you feel so well looked after by Rebecca and the wider JOHNS&CO team.

Rated 5 out of 5 stars

I was cautioned about the expiry of the…

I was cautioned about the expiry of the Rent Protection and Legal Expenses insurance coverage which I had overlooked weeks ago. I was impressed that the insurance coverage was swiftly executed within a matter of only few days after my late response. Now I could rest assure the risks if any arise later will be well taken of. Thanks to your team and also to Wai Yau especially.

September 20, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Lim,

Thank you for sharing your experience with us!

Your appreciation means a great deal, and we'll be sure to pass on your thanks to Wai and everyone involved.

Rated 5 out of 5 stars

Great lettings experience with Erin, Rayan and Kristen

I had a very positive experience with JOHNS&CO in letting my two apartments. Special thanks to Erin, Rayan and Kristen for their support throughout the process, from securing tenants to completing the tenancy arrangements. I really appreciate their efforts and would happily recommend their lettings service.

October 12, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Mohammed,

Thank you for your wonderful review! We're so pleased that Erin, Rayan and Kristen worked together to deliver a smooth and successful experience.

We really appreciate your recommendation and look forward to continuing to support you with your properties!

Rated 5 out of 5 stars

They have been great stayed with me…

They have been great stayed with me until the final steps, Silvia and Erin amazing help.

October 13, 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for your feedback and for choosing JOHNS&CO - we'll be sure to share your appreciation with them both!

Rated 5 out of 5 stars

Rental uplift

Katy has just secured my rental uplift for the next year. She was helpful and efficient and was able to increase a n amount that has covered my increased costs.
Thank you

October 6, 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for sharing your experience with us! We'll make sure Katy receives your lovely feedback. Thank you for continuing to trust JOHNS&CO with your property!

Rated 5 out of 5 stars

I had a great experience with Shareen

I had a great experience with JOHNS&CO, thanks to Shareen. She was friendly, professional, and very helpful throughout the process. Her communication was excellent, and she made everything smooth and straightforward. I really appreciate her support and the effort she put into making the experience a positive one. Excellent service from start to finish. Highly recommend!

October 13, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Thamer,

What a lovely review, thank you for sharing your experience with us!

We're so pleased that Shareen made such a positive impression with her friendly approach, professionalism and excellent communication. Thank you again for your recommendation and for choosing JOHNS&CO!

Rated 5 out of 5 stars

Outstanding Service and Genuine Commitment to Customer Care

I would like to give special recognition to Wanmin Xue for her outstanding support and dedication. Whenever I reach out to her with a question or request for assistance, she is always responsive, proactive, and willing to help, even when the matter falls outside her direct responsibilities.

Rather than simply redirecting me to another department or leaving me to figure things out on my own, she takes the initiative to follow up internally, clarify the situation, and get back to me promptly with helpful answers. Her willingness to go the extra mile has made communication remarkably efficient and my overall experience with the company significantly better.

Wanmin is a real asset to the team. Her professionalism, ownership, and genuine commitment to customer satisfaction are exactly what excellent property management service should look like. I sincerely hope her efforts and contributions are recognised by her management, as she has made a real difference to me as a client.

Thank you, Wanmin, for your consistently excellent support!

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

Param has managed the property really…

Param has managed the property really well and deals with all issues quickly.

October 12, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Matthew - thank you for your positive feedback.

It's great to know that Param has been managing your property so effectively and addressing any issues promptly.

We really appreciate you recognising his hard work and will make sure your feedback is shared with him!

Rated 5 out of 5 stars

Professional staff with timely…

Professional staff with timely response. Especially Miyah and Siliva.
Process was seamless and they took care of everything with as little involvement from myself. Highly recommended specially in the nine elm area

October 1, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Mohammed,

Thank you so much for your fantastic review and recommendation.

It's great to know that Miyah and Siliva made the process straightforward for you. Miyah and Siliva will be thrilled to hear your comments, and we're so pleased our Nine Elms team made such a positive impression!

Rated 5 out of 5 stars

Huge thanks to Rebecca Ogle for her…

Huge thanks to Rebecca Ogle for her excellent service. She kept me informed at every step. Rebecca Ogle was patient and professional, and I really appreciate all her hard work to resolve this matter.

October 9, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Annie,

Thank you for taking the time to share such lovely feedback!

We're delighted to hear that Rebecca provided such a positive experience. It's wonderful to know that her patience, professionalism and dedication helped bring the matter to a successful resolution.

Rated 5 out of 5 stars

Thank you Ambrose for your fast and…

Thank you Ambrose for your fast and friendly service. You went out of your way to help me resolve an issue that was stressful for me. Appreciate it.

October 9, 2026
Unprompted review
JOHNS&CO logo

Reply from JOHNS&CO

Hi Lucy,

Thank you for taking the time to share your feedback!

We're delighted to hear that Ambrose went above and beyond to help resolve your concerns and make a stressful situation a little easier.

We'll be sure to pass on your kind words to Ambrose.

Rated 5 out of 5 stars

Johns and Co

Luke Thomas has been very helpful in the process of extending my tenancy and was very patient with explaining everything to me.

October 8, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Alexandra,

We're delighted to hear that Luke provided such a helpful and supportive service throughout.

We'll be sure to pass on your kind words to Luke, and we really appreciate your feedback!

Rated 5 out of 5 stars

Erin & Matthew

We have great experience with Erin & Matthew. Their quick and professional responses did impress us.

September 30, 2026
Unprompted review
JOHNS&CO logo

Reply from JOHNS&CO

Hi Pierre,

We're delighted to hear that you had such a positive experience with Erin and Matthew, and that their professionalism and prompt communication made a great impression.

We'll be sure to pass on your kind words to them both. We really appreciate your feedback!

Rated 5 out of 5 stars

Superb experience from Isobel and Rayen

Both Isobel and Rayen have been fantastic throughout the entire process of finding and securing a new flat to rent.

They’ve been knowledgeable, answered all my questions in full, furthermore provided very clear instructions regarding action items, timelines and milestones (landlord communication, referencing, deposit, moving in info, contacts etc.).

It also seems they have a smooth working relationship with the concierge at the development and cooperate well together. My experience so far as a tenant with Johns & Co has been superb, thanks again once more Isobel and Rayen!

October 2, 2026
Unprompted review
JOHNS&CO logo

Reply from JOHNS&CO

Hi Mark,

Thank you for taking the time to share such lovely feedback!

We're delighted to hear that Isobel and Rayen provided such a positive experience throughout your rental journey. We'll be sure to pass on your kind words to them both, and we really appreciate your recommendation and trust in JOHNS&CO.

Rated 5 out of 5 stars

Johns&Co provided excellent service…

Johns&Co provided excellent service throughout my flat search and when I moved in. They found me a flat in just one day after I told them what I was looking for, which was incredibly efficient and stress-free. Now that I’m settled in, the property manager is lovely and always quick to answer any questions I have, ensuring a smooth transition into my new home. I would definitely recommend them to anyone looking for a reliable and attentive property service.

October 7, 2026
Unprompted review
JOHNS&CO logo

Reply from JOHNS&CO

Hi Loreta,

Thank you for taking the time to share such wonderful feedback!

We're delighted to hear that our team was able to find you the perfect flat so quickly and make the moving process as smooth and stress-free as possible. It's also lovely to know that our Property Management team has continued to provide a helpful and responsive service since you've moved in.

We really appreciate your kind words and recommendation, and we wish you all the best in your new home!

Rated 5 out of 5 stars

Your colleague,Mr Thomas CHAN is great.

Your colleague, Mr Thomas CHAN is a great help.

October 8, 2026
Unprompted review
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Reply from JOHNS&CO

Hi Raymond - thank you for taking the time to share your feedback.

We're delighted to hear that Thomas has been a great help and provided you with a positive experience. We'll be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Exceptional service and quick turnaround—special thanks to Alex!

I had a wonderful experience with this agency, and I want to give a special thank you to Alex! They are extremely professional, and their response and action times are remarkably fast. Highly recommended!

October 7, 2026
Unprompted review
JOHNS&CO logo

Reply from JOHNS&CO

Hi Ada,

Thank you for taking the time to share such lovely feedback!

We're delighted to hear that you had such a positive experience with JOHNS&CO and that Alex provided such a professional and efficient service.

We'll be sure to pass on your kind words to Alex, and we really appreciate your recommendation!

Rated 5 out of 5 stars

Yuxin Guo has been very helpful and…

Yuxin Guo has been very helpful and responsive! Really appreciate the help!

October 6, 2026
Unprompted review
JOHNS&CO logo

Reply from JOHNS&CO

Hi Heikel,

Thank you for taking the time to share your feedback! We're delighted to hear that Yuxin has been helpful and responsive throughout your experience with us.

We'll be sure to pass on your kind words, and we really appreciate you taking the time to recognise their efforts.

Rated 5 out of 5 stars

Johns&Co Royal Wharf Outstanding!

Johns&Co Royal Wharf have always made renting from them seamless from the day we moved in. The agents were all so friendly and it was them that welcomed us into the area. Our property manager Nicole Wright had always been helpful through out and was always there when needed. She provided an excellent service and when ever we had a query or needed help she always had the solution.

Many thanks and keep doing what you’re all doing.

September 25, 2026
Unprompted review
JOHNS&CO logo

Reply from JOHNS&CO

Hi Adeel,

Thank you for leaving this message, we appreciate your recommendation.

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