John Shepherd Estate Agents - Solihull & Shirley Reviews 104

Caitlin is very responsive and tried to make sure we have a smooth move-in. Much appreciated.

Lucy at Solihull branch is fantastic such a superstar

They have a good knowledge of the local property in a wide area of the Midlands.
The staff have been most helpful.

"I've had a fantastic experience with Natasha She's been incredibly helpful, knowledgeable, and supportive throughout the process

We had a great experienced with our agent Caitlin Duggan. She’s very professional, helpful, friendly and very approachable. She’s very patient when responding to all our questions. Processing to rent a property and moving to a new house became easy. It was smooth and stress free because of her. We would highly recommend her to everyone. Thank You. Keep it up.😊

Shennay was extremely helpful throughout our move and made the whole process smooth and straightforward. Communication was always clear and she was quick to respond whenever we had questions. She kept us updated at every stage and was professional, friendly and supportive from start to finish. Thank you for all your help with our move.

I have recently become a new tenant for a property under this estate agents. From the very first call right up until now, Lucy, Kaitlyn Tash and especially Shennay have been so helpful and prompt in their responses it's been an absolute breeze and nothing is ever too much for them! Thank you for making this process such a stress free pleasure :) x

Shanney is wonderful very friendly and helpful. A look ways sounds very cheerful on the phone.

I was looking for a one bedroom flat to rent and came across one through John Shepherd Solihull that looked good. I arranged a viewing where I was met by Shennay who showed me round the property and gave me all the information I needed right there for me to decide to move forward. Over the next two weeks Shennay was diligent and professional in getting all the information needed for the landlord to make a decision and I’ve now moved in all sorted within about 3 weeks to meet my timeline. Thanks Shennay and John Shepherd.

I had a fantastic experience with John Shepherd. Senka and Caitlin were incredibly helpful from start to finish. They found me a tenant for my property very quickly and made the whole process smooth and stress-free.
Their communication was excellent, they were professional throughout, and they genuinely cared about delivering a great service. I wouldn’t hesitate to recommend them to anyone looking for efficient and reliable property support.
Thank you, Senka and Caitlin, and all at John Shepherd for such outstanding service!

Caitlin helped to make my move easy. I received gentle reminders about any actions I needed to take and Caitlin always responded promptly to my questions and queries. I received a great service, and want to thank Caitlin for making what should have been a very stressful situation, more manageable.

I arranged over 1 week ago to have my house valued by John Shepherd Solihull and provided a guide on the expected valuation based on good local knowledge of similar property values and market activity in the local area. I am flabbergasted that, after rearranging various commitments to ensure I am able to be present for the valuation, I received a call from the agent at 4pm the day before our meeting to essentially advise me that the ‘compares’ they have done would likely result in the valuation being significantly apart from my own expectations. When I asked about the compares, the properties used had no relevance to my own. They were not detached houses, different number of bedrooms / bathrooms etc. clearly John Shepherd do not want to take on the listing of my property, nor do they want to actually look at relevant market data and, what’s more, they have no appreciation for anyone else’s time and the logistics in ensuring you can be present for a valuation in the working week. A terrible experience. I strongly advise anyone looking at estate agents in Solihull (seller / buyer / leasing) to avoid at all costs

Maisy has been brilliant, any queries myself and my partner had she answered straight away or found our for us promptly.

Thanks again!!

As a landlord, I’ve really appreciated the support I received from Lauren Foster during a particularly challenging period. She has been professional, easy to deal with, and communicated clearly throughout. I was kept informed at every stage, which made a stressful situation much more manageable. Overall, a positive experience, and I’d be happy to recommend Lauren and the team to other landlords.

I would like to give a massive shout out to Lauren Foster for all the assistance and understanding for my struggles, without her agreement through my struggles, I would have found living very difficult and she has been very supportive all the way through, and the responses back has allowed me to not worry too much.

Thank You and a definite life saver.

Used the Solihull branch.
My agent Caitlin was very good and made the move process as quick and as painless as possible.

One annoying thing when dealing with this estate agent were the rings my guarantor had to jump through. He supplied photo ID, 3-months of payslips but was still told he needed to allow a 3rd party to link to his bank account to verify his pay. I don’t know when payslips became unsatisfactory, never had to do this before and was skeptical of allowing access.

They also requested to meet my guarantor in person with his ID, never heard that one before. After a back and forth they suggested using the post office to certify a copy for a small fee.

Finally, after all the issues with verifying my guarantor, I received an email that I still needed to supply my ID. I already signed the tenancy and had the keys to the property.

Overall, pretty bad experience, the staff are really friendly, the process they have in place is ridiculous, wouldn’t recommend

Thank you to Millie for being so helpful and answering queries with urgency she was a star!

Had such a pleasant and wonderful experience with Maisy Smith. Maisy was extremely knowledgeable and could not help us enough with the process. Highly recommend!

First time we have used John Shepherd to help rent our property after the last tenant left in December 2025. The team, Caitlin and Senka, were in touch with us throughout the whole process from taking pictures, advertising, arranging viewings and conducting them, to arranging the contracts and getting everything in place has been seamless for us. Excellent service and we thank them both very much.

Thank you so much Millie, wonderful property manager, special props:)