Apart from 12s being a little cramped for me, I love the entire range of shoes I’ve ordered from JW. 2 leather trainers, 1 hybrid brogues & suede Chelsea boots. Great quality for the price and I us... See more
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Review summary
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Top-tier craftsmanship from John White. 👞 I picked up the Guildhall Capped Oxfords and they are a complete game-changer. Elegant, perfectly constructed, and a guaranteed compliment-magnet. If you wan... See more
I can honestly say this company John White are an excellent company to do business with. There shoes are excellent product and there customer service are brilliant and far exceeded my expectatio... See more
I’ve been wearing John White shoes for years, and I’m absolutely satisfied with everything about them. I’m a loyal fan of this brand and genuinely happy that a heritage English brand like this is stil... See more
Company details
Written by the company
Established in 1919 in Northamptonshire by John White, our brand stands on a legacy of innovation and exceptional footwear quality. A century on, we're still dedicated to designing elegant shoes and boots for various occasions, always at fair prices.
Contact info
United Kingdom
- 01933 410584
- info@johnwhiteshoes.com
- johnwhiteshoes.com
4.7
Excellent
469 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from johnwhiteshoes.com
Dear Charles,
It’s great to hear you’re pleased with both the quality of your shoes and the service received. Quick delivery and happy customers are exactly what we aim for!
Best regards,
The John White Team
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Excellent returns procedure
Shoes delivered quickly, unfortunately they were too big hence returned to John White at no cost to me, refund was issued quickly.
November 26, 2024
Reply from johnwhiteshoes.com
Dear Mr Wheatley,
Thank you for the lovely feedback – we're pleased to hear the return and refund were handled smoothly. Sorry the fit wasn’t quite right, and we hope we’ll have something perfect for you next time.
Kind regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Mr Austin,
Wonderful to know you’re pleased with both the products and service – that’s exactly what we strive for. We hope your new shoes serve you well!
Best regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Ellie,
Lovely to hear you’re happy with the shoes and the service! We truly appreciate your kind words and hope to welcome you back again soon.
Best wishes,
The John White Team
Quality at high standards!
Amazing quality and awesome models! I wish I could buy one pair from each model, and in all colours!
November 27, 2024
Reply from johnwhiteshoes.com
Dear Mrs Dorobantu,
What a delightful review! We’re so pleased to hear how much you love the quality and designs. We’d love to see you back for more pairs in the future – thank you for your kind support.
Kind regards,
The John White Team
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quality
superb quality nice to know there are still companies that care.order arrived after 3 days,thumbs up from me.
December 4, 2024
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Ripley,
Thank you for the thumbs up! We're proud to still be delivering quality and service you can count on. Delighted to hear your order arrived swiftly.
Best regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Mr Roberts,
Brilliant to hear you’re happy with both the quality and the price – that balance is something we take pride in. Thank you for your support!
Warm regards,
The John White Team
One shoe had a slight imperfection on…
One shoe had a slight imperfection on stitching joining the sole to the upper, otherwise I would have awarded 5 stars.
Apart from that very minor flaw, excellent quality, would recommend to friends.
November 26, 2024
Reply from johnwhiteshoes.com
Dear Mr Barber,
We appreciate your honest and fair review – we're sorry to hear about the slight stitching issue but pleased you were otherwise happy with the quality. Thank you for recommending us.
Kind regards,
The John White Team
Excellent service,unfortunately shoes …
Excellent service,unfortunately shoes didn’t fit but not a problem return label sent and refund arranged Great Service
November 26, 2024
Reply from johnwhiteshoes.com
Dear Mr Stewart,
We’re pleased to hear the service was up to standard, even though the fit wasn’t quite right. We’re glad the return process was simple and quick – we’ll be ready if you’d like to try another style in future.
Best regards,
The John White Team
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Reply from johnwhiteshoes.com
Dear Ian,
Fantastic to hear you were pleased with both the shoe and the price. We appreciate your support and hope you enjoy wearing them!
Warm regards,
The John White Team
Quality beyond all expectations
Second pair my partner bought they are superb and a great company
November 26, 2024
Reply from johnwhiteshoes.com
Dear Lindy,
We’re so pleased to hear the second pair went down just as well! Thank you for your kind words – we’re thrilled to have such lovely customers.
Best wishes,
The John White Team
the shoes did not fit as per my…
the shoes did not fit as per my previous shoes size due to the design. it is expensive to ship back for exchange ... so the money is wasted
November 26, 2024
Reply from johnwhiteshoes.com
Dear Salim,
Thank you for sharing your feedback, and we’re truly sorry to hear that your recent purchase didn’t meet your expectations.
We completely understand how frustrating it can be when sizing isn’t as expected, and we sincerely apologise for the inconvenience this has caused. Regarding the cost of international returns, we deeply regret that shipping fees are outside our control and can sometimes be dear.
Please know that we value your experience and would love to assist further in resolving this for you. If you’d like, our customer care team is ready to help explore any possible solutions to make this process smoother for you. Feel free to reach out to us at info@johnwhiteshoes.com or +44 (0) 1933 410584.
Your satisfaction is incredibly important to us, and we’re committed to doing everything we can to make things right.
Kind regards,
John White Team
Black Guildhall Capped Shoe
Total Quality and I will not wear any other shoe's now...
This latest purchase of John White shoes will be my 3rd pair now. I already have the above shoe in Tan as well as the Hogarth Brogues. My two previous purchases were made from a store near to where I live , but this recent purchase was made direct online from John White. How easy it was and delivered on the day and time as advised by regular updates. Thank you John White.
November 26, 2024
Reply from johnwhiteshoes.com
Dear Mr Sheppard,
What a brilliant review – thank you! We're delighted to hear this is now your third pair and that shopping directly with us was a breeze. Enjoy your Guildhall shoes, and we hope to see you again soon.
Kind regards,
The John White Team
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Reply from johnwhiteshoes.com
Dear Dale,
Excellent quality and a great fit – just what we like to hear! Thanks for shopping with us, and we hope to welcome you back again soon.
Best regards,
The John White Team
Christmas Wedding present :)
Ordered these for my fiancée for our wedding. He tried them on (before Christmas I may add!) and loves them. Great sole with fantastic grip, beautifully done and made- all in all just perfect 🥰
November 20, 2024
Reply from johnwhiteshoes.com
Dear Louise,
What a thoughtful gift – we’re so pleased your fiancé loves them! We’re delighted the shoes were just right for such a special occasion. Wishing you both a truly wonderful wedding.
Warm regards,
The John White Team
Good receipt in France
Top quality as usual. Quick expedition and reception few days later.
However, sending price remains expensive
Thanks
October 17, 2024
Reply from johnwhiteshoes.com
Dear Wilfrid,
We’re delighted to hear your shoes arrived quickly and lived up to the quality you’ve come to expect. We do understand shipping costs can be a factor, especially for international deliveries, and we’re always reviewing our options. Thank you for your continued support!
Best regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Mr Ramsay,
We’re absolutely delighted to hear your shoes fit perfectly and that the quality has impressed you. We look forward to helping you find your next pair soon!
Best wishes,
The John White Team
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A truely wonderful experience I must…
A truely wonderful experience I must say. I had some issues with delivery, not because of John White team of course. I was surprised by the help I got when i needed the shoes urgently. I not only got the shoes in time but got moral dupport too. Very best of luck to the team. No wonder why you guys still stand out after so many years.
October 16, 2024
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Nazar,
What a fantastic story! We’re so glad we could assist with your urgent request, and it’s great to know we helped make things a little easier. Wishing you all the best, and we hope to see you again soon.
Kind regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Mr Obasa,
It’s wonderful to hear that your delivery was swift and that you’re happy with the look of your new shoes. We’re sure they’ll serve you well and make a stylish addition to your wardrobe!
Best regards,
The John White Team
Downey Brown Penny Loafer
I recently purchased some Downey Brown Penny Loafer size 7 shoes. One of biggest selling factors for me was that the shoes are made in the UK and to the highest quality. The shoes were a good fit for me (I have wide feet). You can feel and see the quality craftsmanship that has gone into making these shoes. Highly recommended and delivery of the shoes was within a couple of days.
October 1, 2024
Reply from johnwhiteshoes.com
Dear Mr Luke,
We’re thrilled to know you’re enjoying your Downey Brown Penny Loafers! It’s always great when our customers appreciate the craftsmanship, especially with a comfortable fit. We hope you enjoy every step in them!
Best wishes,
The John White Team
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