SISTERHOOD Reviews 

249
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting their timeless designs, natural materials, and durability. Many people are also very happy with the exceptional customer service, highlighting the team's helpfulness, professionalism, and quick response times to inquiries. Reviewers appreciate the efficient handling of orders and the overall positive purchasing experience. However, some customers also noted issues with product quality, such as items arriving defective, developing piling, or tearing at seams shortly after use. A few other people also felt that customer service was unresponsive to initial complaints, leading to delays or unresolved problems with orders, including unreceived items or incorrect shipments.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Response time

People report positive experiences with response times, with many reviewers highlighting the quick and... See more

Order

Customers generally report positive experiences with their orders, often expressing happiness with the items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a defective dress and, despite multiple follow-ups, didn’t get a reply from customer service. Once the issue reached the owner via Trustpilot, the response was quick and professional. I r... See more

Rated 4 out of 5 stars

I bought a sweater in the Black Friday sale. After two weeks, I received a skirt (?). I’ve been emailing with them since December 11th about this. I had to send a picture, then another picture. La... See more

Rated 4 out of 5 stars

Edit (Jan, 1st). Ended up receiving my coat a month later. After I posted this comment, I very quickly received a reply to my email. I was told my package was deemed lost, but... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with the items I ordered! The designs are timeless and the quality feels very good. I also like the fact that they use natural materials. It’s nice to see a brand paying attention t... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Clothing brand. Effortless pieces made sustainably


Contact info

4.1

Great

TrustScore 4 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(249)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality over quantity

Sisterhood’s collections are small and stunning and the the quality of the garments is incredible. They have a good selection of basics and special pieces. I’ve always had a great customer service experience and never had an issue with shipping/delivery. Would 100% recommend investing in this brand x

November 9, 2022
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

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Rated 5 out of 5 stars

Brilliant customer service

Ordered a size too big in the apartment pants, loved them so returned for an exchange. Asked for them to be exchanged in time for my holiday and Eve went above and beyond and got it all sorted for me! Love the quality and fit of the trousers and I also have a knit sweater from here that is my favourite sweater!

June 1, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

My go to place for summer dresses

My go to place for summer dresses! Every piece is timeless and I wear them again and again each summer. Delivery is super fast with minimal plastic packaging :)

May 31, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

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Rated 5 out of 5 stars

I LOVE this brand

I LOVE this brand. Their clothes are perfect for a capsule wardrobe and are so elegant, high quality, and just gorgeous. Love love love.

May 4, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

I didn’t keep the items I bought as…

I didn’t keep the items I bought as they didn’t quite suit me but they were so well made and a really good service

April 19, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

I have bought about 5 pieces from…

I have bought about 5 pieces from Sisterhood and have been impressed with each one. The quality is high and I feel confident that I will have these pieces for many years. Would definitely recommend

May 1, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

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Rated 5 out of 5 stars

Great clothes and service

I ordered from them a while back and it was a super pleasant experience. Not only are the clothes to die for (the yana pants is SUCH a staple in my wardrobe now, can’t live without them). The quality is great and fit too. I also had a really good experience with them customer service wise, there was a mistake without shipping but they fixed it really quickly and even refunded me the shipping costs. Could t recommend more.

March 1, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 4 out of 5 stars

Sisterhood is a really lovely brand and…

Sisterhood is a really lovely brand and has a great ethos. I ordered a few items from their sale, all the pieces are lovely, although I think for the full price price point could do with the materials being lined, they feel a little thinner than expected.

February 2, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! We do line some items where we feel it's needed but for some of our dresses styles they come unlined as it would effect the fit.
Love Sisterhood

Rated 4 out of 5 stars

It is frustrating that you can’t return…

It is frustrating that you can’t return sale items. This wasn’t made clear on the website and I was given a gift voucher instead.

February 22, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience! We outline our returns policy online in our returns section and on each product page so that customers can hopefully see this clearly.
Love Sisterhood

Rated 5 out of 5 stars

Great company

Great company. The clothes are timeless and well made, everyone who works at the company is responsive and helpful if you have any questions and it's great having a sustainable brand based in Manchester!

April 27, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

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Rated 5 out of 5 stars

Great quality and sustainable

I ordered the Devon jacket in grey and was very impressed by the quality of the garment. I've been wearing it non-stop! Great to see how clear and upfront they are about their sustainability on their website with regards to the composition of their clothing.

April 17, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Sisterhood is great

Sisterhood is great. Love the style and quality of their clothes, and the fact it’s a small Uk business.

February 1, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Amazing brand

Amazing brand - have purchased 2x from them and will do again with my eyes closed!

February 2, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

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Rated 5 out of 5 stars

I love Sisterhood

I love Sisterhood and always look forward to new styles on their site. It can be hard to find cute, current, but not overly trendy clothes that are sustainable and Sisterhood always hits the mark. I've returned a few things that don't fit and they do charge for return shipping (which I understand as they are a small brand) but otherwise returns have been easy.

April 5, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Very good quality

Very good quality. The item is comfortable and fits well !

February 4, 2023
Unprompted review
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Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

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