Drover Reviews 

Good when I first joined but towards the end I don’t think the loyalty is considered and I had to get a car elsewhere.

Amazing customer service by Dan. Helped solve my issue very quickly.

Pure ease, at times I thought is this real, it is all too simple. I ordered a Corsa for 12 months, the whole process from start to finish was quick and easy, no messing about. Chose the car online, uploaded my documents and it was on my drive in 10 days. Lovely car, brand new with just delivery miles, it came with more extras than advertised which was a great surprise. When people say hassle-free, this really is the easiest car transaction I have ever done, I am already looking at another one, thanks Drover!

Very efficient company, excellent service - exceedingly happy customer

Returned a vehicle a couple months ago, got billed for scratches, a missing parcel shelf and tyre repair kit two days after handing it back. The delivery driver had been in a rush and asked me to sign and to take the keys without showing the other parts of the document. as I had taken a vehicle from them before without issues I trusted the delivery driver. However later that day I noticed there were numerous scratches on the back bumper and front bumper, I took photos of this and left it as the condition doesn’t bother me.

Until after the handback, I received an email from them with the missing items and scratches mentioned above. With evidence from delivery and pick up, on delivery, the delivery driver took 3 photos and just ticked every box including parcel shelf and tyre repair kit and the pick up driver took 20 photos and did a thorough inspection. I tried to argue with drover that I am not responsible for any of the damage or the missing items. However they keep referring to the three photos taken by the delivery driver and are charging me over £400 for something which was not my fault.

I am unsure whether this is done on purpose where they do a detail inspection when they pick the vehicle up but a relaxed one when handing the vehicle over thus to charge for repairs, either way, it’s not the best practice.

Lastly I will also say, whenever you try to get in contact with them, it’s a nightmare, the vehicle was due for a service when it arrived and I tried numerous times to contact them regarding what I should do without avail. The customer service is, however, very on top of things when they are looking to charge you, and will give you a 1 day heads up before taking a payment in the hundreds of pounds.

Absolutely awful company no customer service what so ever not willing to help you. AVOID I’ve was a customer with them for about 4 years but something really has changed last year don’t know what but something has. I’ve had to change company now due to lack of help and respect from this company

Forced to return my car and accept a lesser vehicle.

Sat Nav not functional in the new car.

Is this REALLY how you do business?

Fortunately I will be able to cancel my Contract by the end of the year.

I am new to car subscriptions and decided to try a 3 month subscription to see what it is like. Probably the most difficult part was choosing which car I wanted! Once I decided, the process for booking the car, the payment, and the delivery were very easy and straightforward. I have now had the car for a few days and so far am very happy with my experience with Drover.

I had a great experience, the home delivery works great and the customer service is very good.

If you don't want to have all the stress of owning a car, Drover is the best solution!

Excellent service, just needed my driving licence and all other checks happened without issues.

Excellent customer service. Highly recommended 🙂

Great service very easy and great customer service.

Excellent service from Drover. This is my third subscription I have entered into with them. They are quick at organising my new car. Told me exactly what each payment is each month. Quick and easy switch to new vehicle. Thank you so much to Mihaela.

Fantastic from start to finish , very prompt in getting back to me .Outstanding customer service !!

Had. Spin hole in the coolant pipe. Drover couldn’t book the car in. Their system would not allow them too. In the end I booked it into VW under warranty myself. After a very frustrating week the car was fixed promptly by VW and drover really did make sure I was compensated. I was without the car for 7 days and they took those days off the monthly instalment and refunded me my Uber cabs and on top of that a good will gesture of £50. Totalling £215 taken off my monthly instalment. I am a happy customer in the end. Hopefully if the car needs to be booked in again they will have sorted the issue their end.

Picked the car I wanted, it only took 4 days for approval paid first month fees plus subscription and paid for delivery my choice. All done and dusted in 10 days brilliant! And all done online

Really impressed so far! Thank you Drover!!!

Easy communication and rapid response from all departments I’ve needed to engage with. Just extended my original 6 month agreement by a further 9 months; very simple, quick and hassle free. Good job all round.

The booking process was easy and customer service helpful. Several questions were promptly answered. Sadly that is where it has ended. This could have been such a great experience if Drover had just done the basics.

Delivery
- The car is dirty, actual food left on the seat, crumbs in every nook and sticky marks on the back seats. No evidence of the delivery driver sanitising the car either. This is not acceptable during pandemic times! The driver just wanted to know how to get home, we had to drive him to the nearest station, no explanation of the car, how it works or why it was being delivered with warning lights (we realised that when we went to drive it), 3 of the 4 tyres had dangerously low tyre pressures.
- I emailed to complain as the phone lines were closed at the time of delivery. I have been offered £25 for the inconvenience, now increased to £80. I don't want money - I expect a safe, clean car with a hassle free service as advertised. Drover you have missed the point here! I wish I had just brought a car.

Friendly and helpful agents. Excellent experience all-round.