Drover Reviews 

very quick and smooth they always got back to me with any questions i had and they did what they said they would do when they said they would do it! cant ask for anymore. Highly Highly Recommenced the car is great. Will use them again and again.

Have has 2 vehicles with Drover, one an Astra & the other a VW Golf GTD.

The Astra arrived in good condition & delivery/collection went well.

The Golf GTD however has not been a pleasant experience, Delivery was canceled on the day originally, so I was charged extra days rental through no fault of my own, then the vehicle was supposed to turn up before 1300hrs, which it didn't, it actually turned up 5hrs late, in a carpark not of my choosing, in the dark with zero fuel. Not only that is smelt of fresh cigarette smoke with zero handover.

OK, so not. a great start. during the rental the vehicle & Drover were fine. I then informed drover at the end of the 12 month rental that I didn't want to renew the contract & wished for it to be collected (at a cost of £140!).

The vehicle was collected in a clean condition with like for like fuel & everything was OK (the collection driver even commented on how good the vehicle looked considering it was now 2.5yrs old).

To my surprise I then received an email with a repair bill for £1200 for damage that I didn't commit.

Damage that A) was present upon delivery & B) wasn't present when I handed the keys back to the collection driver.

I have now seeked legal advice regarding this situation as Drover have also supplied the original pre-COVID delivery notice, where it seems the delivery driver has forged my signature as acceptance for the vehicle, when I stated to him that I wasn't happy with the condition, damage etc...

The vehicle is going to an auction (so I have been advised), so this feel like an underhand tactic to recoup some of the preparation costs.

TOTALLY UNACCEPTABLE CUSTOMER SERVICE FROM DROVER & THEIR PARTNERS.

STAY AWAY FROM THIS COMPANY - PLENTY OF OTHERS TO USE.

I have had a drover vehicle since 2018, everything went well at first until I swapped out my vehicle. There were a few minor scratches on the vehicle, just before my subscription ended, I took the car to my local garage and asked how much it would cost to fix the scratches, I was quoted £150 but since it was minor wear and tear the leasing company probably wouldn’t charge me for it.

I didn’t bother fixing it, I stupidly assumed that they wouldn’t charge me. I swapped out the car for a 2020 mini, a few weeks later I get a bill of £847 for damage to the old car and if I didn’t pay they would cancel the subscription for my new car subscription.

I appealed the decision, the agreement was that if I could get a quote from a toyota approved dealership at a cheaper price they’d go with that. However, after calling every dealership in London none of them do bodywork and I can only assume Drover was well aware of this.

They brought the cost down to £547 and I made an agreement with them to pay £50 a month. That money never came off my card and I am now receiving threatening emails that if I don’t pay the full balance by 24 December my subscription will be cancelled.

I’ve sent emails and called several times and had no response. When I call they say someone will call back and no one has, my emails are ignored.

Today my tire exploded, how I don’t know. Now I’m told by the company who fixed it that a puncture is not covered under the terms and conditions and I’ve got to pay for it.

THE BOTTOM LINE... DO NOT USE THIS COMPANY!

Find another way to get around or you will end up in serious financial trouble!

The service is excellent and very efficient and friendly staff

Disgusted to say the least loyalty means nothing to this company. The car we have is now not big enough due to an unexpected pregnancy. I asked due to the exceptional circumstance if I could swap to a bigger car and pay the extra per month fee. No nothing so simple they want to charge nearly £1800 to cancel £70 for delivery aswell as another 20% fee. Its not as though I want to cancel and leave them I just wanted to swap and pay the extra monthly fee. Sheer principal makes me want to pay to cancel and go elsewhere to get a bigger car 4 carseats in a 5 seater vehicle not very lawful but hey drover doesnt care at all. Reading the above reviews they too on previous vehicles charged us for damages that weren't there when it was collected this being on a previous car we had.
Customers who have been with you from the start if your companies journey should be treated upon loyalty and understand how one's circumstances can change. **update** received a reply to say nothing can be done. Very patronising messages from the person named below in the reply

I am delighted with my experience with Drover so far. The team have been very helpful and communicative and the brand new VW golf I ordered was delivered on time and in absolutely pristine order. I would not hesitate to recommend Drover based on my experience to date.

NOT ONLY DID THEY CANCEL MY CONTRACT HALFWAY THROUGH A TWO YEAR AGREEMENT. DROVER ARE NOW TRYING TO GET £500 OFF ME FOR WEAR AND TEAR. I WISH I COULD UPLOAD THE PICTURES AS IT IS TOTALLY EMBARRASSING FOR THE COMPANY.

A slight wobble at the start of my subscription due to a few issues with my car. But the team were very helpful and fast in rectifying the issues. The car and price were competitive and good quality!
Sadly my subscription ended early but to reasons out of mine and drovers control. I currently have no need for another car but I will be back once I do!

Great service from booking to delivery, with excellent customer service before, during & after. Thanks Drover Team.

The delivery of the vehicle was great. But as I sat in the depths of the English countryside, in a freezing cold car giving me a dashboard error message, unable to charge it, and unable to reach Drover except through a bot that had a "get in touch" message field, I was WAY less impressed.

Very bad experience after car wasn’t good for my needs ,they took so long to look into things even though they took back the car still waiting for my refund !!!!

I’ve had a Drover subscription for 12 months and couldn’t be happier with the service and more importantly my car. For me, not having to think about budgeting for services, tyres, tax, repairs and recovery is brilliant. Customer service have always been very helpful too.

A world class service, with a professional, prompt, knowledgeable friendly sales agent in Marius, these guys are a class act, highly recommended.🌟

Excellent service. Our car arrived at the time allocated . Absolutely perfect condition. Lovely and clean inside. Can’t wait to enjoy it now!

Well... Aren't you guys just the best most straight forward company. Fantastic, easy to use online process. Madalina roman was just amazing and deserves a pay rise. Only bad comment is I wish delivery could be made earlier.

Drover, YOU ARE THE BEST OF ALL 🏆🏅🥇

Excellent & hassle free experience - speedy service, on the road, new car, fully insured in no time!

Very straightforward process. Mihiela was very polite, patient and helpful.

I received excellent service from Drover, especially from Alexandra Popa, who went out of their way to help,
The vehicle was delivered on the arranged day, & the delivery driver kept me constantly updated on his ETA.

Overall good service so far. Impressive prompt and efficient responses to enquiries. Professional and service led.

Finally a short term car leasing business that is all on line, efficient and good value. I needed a car for a six month delivered to my home snd capable of safely looking after my 4 year old and 18 month old twins. Drover had the car I wanted and we completed the formalities in a couple off days. Two weeks later the brand new car arrived. And the follow up after service has been on time and a positive experience. I’d recommend to everyone