⭐⭐⭐⭐⭐ I had a great experience with Gerald Wallet! I needed help updating my phone number on my account, and the process was incredibly easy and quick. The support I received from Gerard was excell... See more
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Review summary
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Gerald Waller is a great app. I love that I can order my household essentials and get an advance. When an emergency happened and I needed an extension to repay Jonas was very helpful with setting that... See more
Company replied
Its such a great experience whenever i deal with Mark, he always helps me out and is very efficient. Im grateful for the amazing customer service especially when i need my payment dates moved around e... See more
Company replied
Jonas was very helpful in helping me with an extension on my payment due to illness. This company and their associates like Jonas really do go above and beyond to help.
Company replied
Company details
Written by the company
We built Gerald to make a difference. From fee-free cash advances to Buy Now Pay Later, Gerald gives everyday people the tools they need to save more, spend smarter, and stay ahead — without the hidden costs.
Contact info
United States
- support@joingerald.com
- joingerald.com
4.8
Excellent
100 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Gerald Wallet
It means a lot to hear our customer service has been consistently great for you. We appreciate you taking the time to share that feedback!
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Jonas with Gerald Wallet was a great…
Jonas with Gerald Wallet was a great Help academy extension for my loan thank you for everything Jonas
March 31, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate you recognizing Jonas — it’s great to hear he was able to assist you with your loan extension. Thanks for taking a moment to share your experience with us.
Gerrard wallet has been a really good…
Gerrard wallet has been a really good experience. I’ve been able to order stuff that I need from my house and stuff that I need for my classroom and get a small cash advance. I wish the cash advances were bigger but it’s OK. I hope they get bigger as the time goes on, but overall the whole service has been great and the fact that you can get customer service with a small hit of a button and someone answers your help is amazing
March 30, 2026
Unprompted review
Reply from Gerald Wallet
Thank you for sharing such detailed feedback — it’s great to hear you’ve been able to order items for both your home and classroom while also accessing a cash advance when needed. We also appreciate your honest thoughts about advance amounts, and feedback like this helps us understand what matters most to our users. It’s wonderful to know our support team has been easy to reach when you need help.
great service !!!A+
March 30, 2026
Unprompted review
Reply from Gerald Wallet
We love hearing that — thanks for the A+ feedback! It’s great to know you had a positive service experience, and we appreciate you taking a moment to share this.
Thanks Jonas for helping with the…
Thanks Jonas for helping with the extension!
March 29, 2026
Unprompted review
Reply from Gerald Wallet
We’re glad Jonas was able to help you get your extension taken care of. We’ll be sure to share your thanks with him — he’ll appreciate the shoutout!
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Jonas was very helpful with my payment…
Jonas was very helpful with my payment EXTENSION. Was very understanding to my needs and concerns at this time.
March 29, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate you highlighting how understanding Jonas was while assisting with your payment extension. It means a lot to hear he was able to support you in a way that met your needs.
I was extremely happy with my agent…
I was extremely happy with my agent Jonas as he was able to get me an extension in a timely manner. thanks to him it was a stress free process.
March 28, 2026
Unprompted review
Reply from Gerald Wallet
Thank you for sharing this — it’s great to know Jonas handled your extension in a timely way and helped ease the stress. We appreciate you recognizing his efforts and letting us know about your experience.
Great company great products andextension…
Great company great products and service. Thanks jonas
March 28, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate you sharing this — it’s wonderful to hear you’re happy with both the products and the service. Thanks as well for giving Jonas a shoutout, we’ll make sure he sees your message.
This app is great
This app is great. They have been very accommodating. They have helped me extend my payment and they have great items in their corner store.
March 27, 2026
Unprompted review
Reply from Gerald Wallet
Thank you for sharing this — we’re glad to hear our team has been accommodating, especially when helping with your payment extension. It’s also great to know you’ve been enjoying the items available in the Cornerstore. We appreciate you taking the time to share your experience.
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Reply from Gerald Wallet
Thank you for the kind words — we’re really glad to hear you’ve had a wonderful experience with us. We appreciate you taking a moment to share that.
Markfil helped me and was really…
Markfil helped me and was really understanding of my situation
March 27, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate you highlighting Markfil’s understanding and support — it’s important to us that our team listens and helps in meaningful ways. Thank you for sharing your experience!
My customer service rep Jonas assisted…
My customer service rep Jonas assisted me well with my repayment extension.
March 27, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing your experience — we’re glad Jonas was able to assist you with your repayment extension and make the process smooth. We’ll be sure to pass along your feedback to him.
I appreciate Stephanie's help with…
I appreciate Stephanie's help with getting me my extension on my repayment I really appreciate it.
March 27, 2026
Unprompted review
Reply from Gerald Wallet
We really appreciate you mentioning Stephanie — it’s great to hear she was able to assist with your repayment extension. Thanks for taking the time to share your experience with us.
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Gerald is great
Gerald is great! Representatives have been very friendly and helpful, and I appreciate the services they provide.
March 27, 2026
Unprompted review
Reply from Gerald Wallet
Thanks so much for the kind words — we’re glad to hear our representatives have been friendly and helpful, and that you’ve found the services valuable. We truly appreciate you taking the time to share this.
It’s a good thing shopping for items…
It’s a good thing shopping for items you may need around the house and pay later for it.
March 26, 2026
Unprompted review
Reply from Gerald Wallet
We’re happy to hear the ability to shop for things around the house and pay later has been helpful for you. That’s exactly the kind of convenience we aim to offer. Thanks for taking a moment to share your feedback — it really means a lot to our team.
Extra cash when you need it
Gerald helps with a little extra cash when you are in a pinch and also helps you buy the items you need daily or specialty items you may want all at the same time! Super helpful and easy to use.
March 26, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing this — we’re really glad Gerald was able to help when you needed a little extra cash and make it easier to get both everyday essentials and specialty items in one place. It’s great to hear the process felt simple and useful for you. We truly appreciate you taking the time to share your experience.
They were very helpful
They were very helpful, I highly recommend them
March 25, 2026
Unprompted review
Reply from Gerald Wallet
We really appreciate the recommendation — it means a lot to hear that you found our team helpful. Thanks for taking the time to share your experience with us.
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Great customer service from Mark
March 25, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for taking the time to recognize Mark — we’re glad he provided the kind of customer service you were looking for. We’ll be sure to share your feedback with him, he’ll really appreciate it.
I had a great experience with Gerald…
I had a great experience with Gerald especially with Stephanie
March 25, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing your experience — we’re so glad to hear it was a great one, especially working with Stephanie. We’ll make sure she sees your kind feedback — it will mean a lot to her.
Everyone has always been so helpful…
Everyone has always been so helpful with anything I needed , if it was a repayment date I needed changed they were quick to change it for me
March 25, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing this — it’s great to hear our team has been consistently helpful and quick to adjust repayment dates when you needed flexibility. We’re glad we could make things a little easier for you.
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