⭐⭐⭐⭐⭐ I had a great experience with Gerald Wallet! I needed help updating my phone number on my account, and the process was incredibly easy and quick. The support I received from Gerard was excell... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gerald Waller is a great app. I love that I can order my household essentials and get an advance. When an emergency happened and I needed an extension to repay Jonas was very helpful with setting that... See more
Company replied
Its such a great experience whenever i deal with Mark, he always helps me out and is very efficient. Im grateful for the amazing customer service especially when i need my payment dates moved around e... See more
Company replied
Jonas was very helpful in helping me with an extension on my payment due to illness. This company and their associates like Jonas really do go above and beyond to help.
Company replied
Company details
Written by the company
We built Gerald to make a difference. From fee-free cash advances to Buy Now Pay Later, Gerald gives everyday people the tools they need to save more, spend smarter, and stay ahead — without the hidden costs.
Contact info
United States
- support@joingerald.com
- joingerald.com
4.8
Excellent
100 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent and fast customer service
Excellent and fast customer service
March 21, 2026
Unprompted review
Reply from Gerald Wallet
We’re glad to hear you experienced fast and excellent customer service — that’s exactly what we strive for. We’re continuously working to improve and provide the best experience for our users. Thanks for sharing your feedback!
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The best customer service Representative
Gerald was so patient, kind and knowledgeable in assisting me accessing my account. I am so pleased in the level of professionalism I received from Gerald. Thank you so much Gerald
March 20, 2026
Unprompted review
Reply from Gerald Wallet
Thank you for sharing this — we’re glad to hear Gerald was patient, knowledgeable, and able to help you access your account smoothly. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users.
Jonas from Gerald was great I needed an…
Jonas from Gerald was great I needed an extension to make my repayment and he was able to provide a much needed relief. Awesome app
March 20, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing your experience — we’re glad Jonas was able to provide the repayment extension and give you some much-needed relief. It’s also great to hear you’re enjoying the app. We’re continuously working to improve and provide the best service for our users.
Very helpful and responds fast great job
March 19, 2026
Unprompted review
Reply from Gerald Wallet
We’re glad to hear you found the support helpful and responsive — that’s exactly what we aim for. We’re continuously working to improve and provide the best experience for our users. Thanks for your feedback!
Reply from Gerald Wallet
We’re glad to hear you had a great experience — that’s exactly what we aim for. We’re continuously working to improve and provide the best service for our users. Thanks for sharing!
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Gerald wallet review
Gerald wallet is very useful when you’re in a bind and could use a little extra cash. I would definitely recommend
March 19, 2026
Unprompted review
Reply from Gerald Wallet
We really appreciate you sharing this — we’re glad Gerald could help when you needed a little extra support. Thanks as well for the recommendation, it means a lot! We’re continuously working to improve and provide the best experience for our users.
Getting better but still needs to…
Getting better but still needs to improve on. Allowing customers to have an advance without purchasing items
March 6, 2026
Unprompted review
Reply from Gerald Wallet
We appreciate your feedback and are glad to hear you’re seeing improvements. We understand your concern about having more flexibility with advances, and we’ll be sure to share this with our team. We’re continuously working to improve the experience for our users — thank you for taking the time to share this.
I was definitely in a pinch for cash
I was definitely in a pinch for cash, and maaaan, did they come through! I spent about 30 minutes maybe even an hour scrolling through other BS apps, with no help. I luckily found this one, and boom. The approval was quick. The advance wasn’t what I expected or wanted, but in a pinch, it helped. You have to purchase from the store to unlock credit, but I just used it for stuff I need for my home anyway. The shipping can be a bit pricey, but again, in a pinch, it does work.
March 18, 2026
Unprompted review
Reply from Gerald Wallet
We really appreciate you sharing this — especially how the quick approval helped when you needed it most. We also hear your feedback on the advance amount, purchase requirement, and shipping costs, and we understand how those can impact the experience. It’s great to know you were still able to use it for things you needed at home. We’re continuously working to improve and make things more flexible and affordable for our users. Thanks again for taking the time to share this!
My first time using Gerald it’s great…
My first time using Gerald it’s great just wish I didn’t have to buy stuff to get an advance
March 18, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for giving Gerald a try — we’re glad to hear your first experience has been great overall. We understand your feedback about the purchase requirement and will be sure to share it with our team. We’re continuously working to improve and make the experience even better for our users.
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Gerald really care
Gerald really care about their customers, they are always considerate and every time I speak to Stephanie she never complains she is ready to help. The product I receive from them is always on time and legitimately fresh and reliable.
March 18, 2026
Unprompted review
Reply from Gerald Wallet
We really appreciate you sharing this — it means a lot to hear that you feel supported and cared for. We’ll be sure to pass your kind words along to Stephanie — she’ll truly appreciate it! It’s also great to know your orders have been arriving on time and in good condition. We’re continuously working to improve and provide the best experience for our users. Thanks again for your feedback!
They definitely helped out with…
They definitely helped out with everything no problems or anything
March 17, 2026
Unprompted review
Reply from Gerald Wallet
We’re really glad to hear everything was handled smoothly and without any issues — that’s exactly the experience we aim to provide. We’re continuously working to improve and ensure we deliver the best service possible to our users. Thanks for taking the time to share this!
Advance Pros and cons
I did not like that you had to spend most of your advance on things you didn’t have in mind prior to applying for the advance but they still give you something so it’s fine. I requested an extension on my loan repayment due to not receiving the order I purchased and was immediately helped by Jonas.
March 17, 2026
Unprompted review
Reply from Gerald Wallet
Thank you for sharing your honest experience — we truly appreciate it.
Gerald combines Buy Now, Pay Later and Cash Advance services: you use part of your advance to shop in our e-store, and after your purchase, enjoy a fee-free Cash Advance transfer to your bank — with no upfront payments, no out-of-pocket cost, no interest, no subscriptions, and no late fees. We're sorry if this isn't currently aligned with your needs.
We're also really glad Jonas was able to help you extend the repayment — that's exactly the kind of support we aim to provide.
For more details on how everything works, feel free to check our Terms of Use or FAQ.
We hope to serve you even better next time!
Markfil was helpful today
Markfil was helpful today. Have very nice customer service
March 17, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for highlighting your experience with Markfil — we’re glad to hear they were able to assist you and provide great customer service. We’re continuously working to improve and deliver the best experience for our users, and your feedback means a lot!
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Jonas was great in extending my…
Jonas was great in extending my repayment date! Thanks!
March 17, 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing your experience — we’re glad to hear Jonas was able to help extend your repayment date smoothly. We’re continuously working to improve and provide the best service possible, and we appreciate your feedback!
ED was great and helped me quickly
ED was great and helped me quickly
March 17, 2026
Unprompted review
Reply from Gerald Wallet
Glad Ed was able to help you quickly. We’ll continue working to provide fast and helpful support for our users.
Great customer service
ED, did an amazing job at assisting me and was quick and efficient
March 17, 2026
Unprompted review
Reply from Gerald Wallet
Glad to hear Ed was able to assist you quickly and efficiently. We’ll continue working to provide prompt and reliable support for our users.
Mark was very helpful
Mark was very helpful. Friendly and great customer support
March 17, 2026
Unprompted review
Reply from Gerald Wallet
Great to hear Mark was able to help and provide friendly support. We’ll continue working to deliver helpful and reliable assistance for our users.
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It’s a great and easy service to use.
It’s a great and easy service to use.
March 17, 2026
Unprompted review
Reply from Gerald Wallet
We're glad to hear you’re finding the service easy to use. We’ll continue working to keep the experience simple and helpful for our users.
Positive experience
I’ve had a genuinely positive experience using the Gerald app. The platform is intuitive, efficient, and designed with the user in mind, especially during moments when financial flexibility is most needed. What truly sets Gerald apart, however, is its thoughtful extension policy. Life can be unpredictable, and having the ability to extend a repayment date provides a level of reassurance and support that many other apps simply do not offer.
I would also like to commend the exceptional customer service—particularly my interaction with Jonas. He was professional, understanding, and handled my concerns with both efficiency and empathy. It’s rare to find that level of care in financial services today.
Overall, Gerald stands out as a reliable and user-focused solution for short-term financial needs, combining convenience with genuine support.
March 17, 2026
Unprompted review
Reply from Gerald Wallet
Thank you for the thoughtful feedback. We’re glad to hear the app has been helpful during times when flexibility matters most, and that the extension option made a difference for you. It’s also great to know Jonas was able to support you with care and professionalism. We’ll continue working to provide a reliable and user-focused experience.
Everyone helps me and it’s great
Everyone helps me and it’s great. Stephanie is the best.
March 17, 2026
Unprompted review
Reply from Gerald Wallet
Great to hear our team has been helpful and that Stephanie stood out to you. We’ll continue working to provide supportive and reliable service for our users.
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