While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They will take your money and not ship your meds for weeks, you cannot get in touch with anyone from their account management/care/customer service team even with a medical issue. They just do not res... See more

Rated 5 out of 5 stars

I have been using Join Layla for a year. I have had a positive experience and have been loosing weight slowly but consistently. Medication arrives well packaged and quickly. When I had nausea they... See more

Rated 3 out of 5 stars

On the whole, I was very happy until twice. There were some shipping issues . As soon as I ordered within seconds, I sent a message to please hold off sending for a few days since I wouldn’t be ho... See more

Rated 5 out of 5 stars

My first week I have lost 7 pounds, I’m so thrilled and very thankful that I had trusted Layla, I look in the mirror and I can see the person I used to be and want to be, just within 1 week I feel... See more

Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super Responsive Customer Service

I recently had an outstanding experience with JoinLayla, and I can't help but share my enthusiasm! From the moment I reached out for assistance, I was impressed by their exceptional customer service.

The JoinLayla team was incredibly responsive; I received a reply from their customer service representative within hours! They took the time to address all my questions and concerns regarding my medication and billing inquiries. It was evident that they genuinely cared about helping me, which made the whole process feel personalized and reassuring.

What truly stood out was their quick service and delivery. I was amazed at how swiftly my order arrived at my doorstep, allowing me to kickstart my weight loss journey without any delays. I’m hopeful that these medications will help me shed the 20 lbs I've been aiming to lose, and I feel confident in my choice, thanks to the support I received.

Overall, my experience with JoinLayla has been nothing short of fantastic. Their commitment to providing quick, effective service and resolving issues promptly is commendable. I can’t wait to see the results of my weight loss journey and will definitely continue to rely on them for my GLP/Semaglutide needs. Highly recommend!

January 14, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Layla User Since July 2024

I’ve been using Join Layla since July 2024 (8 months now) and I haven’t had a bad experience. I switched from a local program that was charging $600/mo. The transfer was easy and I’ve always had good customer experience. I like that they use a 503B pharmacy. I know there’s negative reviews so I wanted to give my experience for what it’s worth. Whenever I order my refill, I get it on my doorstep in two days. My only recommendation for the company would be to have more educational resources available as far as using syringes and what not. I’m steadily losing weight, and couldn’t be happier.

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t get scammed

I filled out application and they repeatedly asked me to complete and set up consult. Before this you have to add credit card. I did this but decided to research before moving forward. 2 days ago my bank alerted a withdrawal of $299. My neighbor found a sodden wet small package addressed to me on the street. Apparently it’s my new Rx that I never signed up for. Reached out to the company who said it’s too late to return as it’s already mailed out. Going to have this vial tested in local lab… Scam beware

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

This seems to be a scam

This seems to be a scam. When texting with the physician he didn’t seem to even know my current dosage and I have not been able to speak anyone. I have seen no change since I started taking this medication. I hope customers read my review because I truly regret not reading the reviews before they ripped me off I will also be filing a comp with the better business bureau and considering have my last vile lab tested to make sure it is authentic

December 19, 2024
Unprompted review
Join Layla logo

Reply from Join Layla

Hi Tina,

We’re sorry to hear about your experience, and we truly wish you had reached out to us directly before writing this review so we could address your concerns. We take every patient’s journey seriously and are here to help.

Regarding your concern about the dosage, our physicians work to ensure that every patient is on the most appropriate plan for their individual needs. If there was any miscommunication, we deeply apologize. As for the medication's effectiveness, results can vary depending on various factors, including dietary and lifestyle habits. Many of our patients have achieved remarkable results, but we understand that every body reacts differently.

We want to assure you that the medications we provide are authentic and tested for quality. If you’re willing, please contact us directly at hello@joinlayla.com so we can address your concerns, including discussing a refund or further assistance to ensure you’re satisfied.

Thank you for bringing this to our attention, and we hope to resolve this matter promptly.

Rated 5 out of 5 stars

I’ve been using JoinLayla for a year

I’ve been using JoinLayla for a year. In addition to steady weight loss results, the company is a so easy to work with! I love the ease of the site to do the monthly checkins, ask questions and delay shipments. No doctors offices to visit, everything is online and it magically shows up on my doorstep!

December 19, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam

Scam. Not even able to log in or chat with anyone without trying to log in changed password and never got an email don’t waste your time

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Repeatedly Overcharged

I was overcharged $600 for two consecutive months. After not receiving a response from customer service, I filed a dispute with my credit card company and received a partial refund of $400 for the first overcharge.

In less than 3 months, I have been charged $1300 for two vials of GPL1. $200 for the first vial, $300 for the second vial, $200 for nothing ($600 minus a partial refund of $400) and $600 for nothing.

There are many reputable online pharmacies, Layla isnt one of them.

December 6, 2024
Unprompted review
Rated 4 out of 5 stars

Joinlayla

Layla has been consistent and easy to work with. I didn't need to lose a ton of weight but they have helped me hit my target weight and have me feeling like losing even more. They have always been prompt in communicating which I appreciate. The only downfall is the price, but may be you pay for what you get in the service.

December 2, 2024
Unprompted review
Rated 4 out of 5 stars

I switched from another online company…

I switched from another online company and Layla was much more reliable and easy to use. I would give it 5 stars if the price was better. Other companies are closer to the $200-225 range. But the ease of using Layla might be worth it for some people.

October 14, 2024
Unprompted review
Advertisement
Rated 3 out of 5 stars

I haven't lost a bunch of weight but I…

I haven't lost a bunch of weight but I have gone real slow with increasing because I didn't want to get sick. My only issue is the prices are all over the place. If you sign up and they run another special before you get your medication they do not honor the price you are stuck with it. My medication had come warm but they were prompt to respond answering any questions.

November 15, 2024
Unprompted review
Rated 4 out of 5 stars

Product has been working for me

Product has been working for me. I’ve been a customer for 6 months. Customer service is above and beyond. The portal to message the doctors is extremely helpful and convenient.

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

My first week I have lost 7 pounds

My first week I have lost 7 pounds, I’m so thrilled and very thankful that I had trusted Layla, I look in the mirror and I can see the person I used to be and want to be, just within 1 week I feel very confident that I will lose the weight.
Customer Support has been great, every time I have a question, I can always count on a reply back right away.
My appetite has changed, no more cravings or snacks in between meals, I have 3 meals a day with smaller portions, never fill hungry.
If you’re wanting to lose weight I highly recommend Layla.

October 30, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I’m on my 8th week

I’m on my 8th week, I signed up for 3 months an was approved within 24 hours had my meds in a week. I’ve had no issues with customer service or asking questions to the doctor they answer in a timely manner, I have not lost much weight as I am still figuring out my dosage but I have no gained weight and that’s a plus for me. I highly recommend.

November 6, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Didn’t work at all.

Felt no effects. Lost zero weight. Both packages arrived hot even though they say it needs to be refrigerated. Second vial burned every time i injected It. Complete waste of $700.complained and they ghosted me. Scamming people desperate to lose weight.

June 15, 2024
Unprompted review
Rated 1 out of 5 stars

Thieves

I have been charged almost $900 for three vials. They have charged me 2 more times for medication never received. I have contacted customer support with no response. This company is a scam.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

I have had a great experience with…

I have had a great experience with Layla Healthcare. I have been on my medication for 5 months now and every prescription has come with clear directions, the right medication and instruments, and on time.

May 30, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look