Mochi Health Reviews 16,207

Doctor gave me options and explained what would be the best medication for me for what I asked for.

Dr was easy to talk to and very knowledgeable.

I went to the Mochi site, had to pay $167 for membership for three months. As they could not promise me I would get the medicine within the time I needed it, I cancelled the membership within an hour. They are not refunding the membership fee with the explanation I could always get started. I do not recommend this merchant. $167 paid for nothing. I was told there is nothing I can do. I offered to pay one month of membership, but they did not go for it. I probably would have gone back after my vacation, but with these practices I will not.

Quick and easy, very professional and very good service!!

Follow up is on time and nutritionist is very knowledge

Everything went well. Highly recommended

Just getting started but great experience so far.

Mochi Health responded to my one star review by acknowledging that their policy for cancellation refunds is faulty but they did not take ownership that a refund was rightly due They also indicated that they emailed advice on March 19 That was stating that we should go into the portal to request an additional refund of the service subscription. That did not happen. There are other reviews on here with people siding, the same thing as I have done. It is clear that they are counting on people to not pursue the additional refund something that is hidden from the client. They have indicated on several occasions that there is a terms and conditions that was presented Wen first subscribing, but that is not true. There was nothing presented, inform no in conversation.

Misty my nurse practitioner and Madeline my nutritionist gave me more insight into my health and gave me solid advice with such kindness and genuine concern for my well being than any of my primary care doctors. I feel more confident and competent in my decisions to improve my health than I've ever felt before. I don't often leave reviews but in this situation Mochi and their staff far exceeded my expectations and I am 100% confident I will reach my goals for a healthier life. The support, care and professionalism are top notch and I highly recommend Mochi. My girlfriend recommended me and I'm so glad she did!

10/10 recommend. They did amazing

Everything was great and price beats what I was paying. 4 stars was cause it’s advertise as 199 a mont but there is a membership on top of that.. and you paid for membership before you got more info…

Warm welcoming ,knowledgeably and my doctor is amazing and a good price

They are always there to help anytime and they are very prompt and helpful with clients.

Very easy instructions, detailed and clear

My experience with Mochi has been excellent from the very beginning. The process was simple, organized, and easy to navigate, which made me feel comfortable and supported right away. The communication has been clear, timely, and professional, and I appreciate how accessible the team has been throughout my journey.

What Mochi is doing well is creating a supportive environment that feels personalized instead of rushed or transactional. The platform makes it easy to stay on top of appointments, prescriptions, and follow-up care. I also appreciate that the providers listen and work with patients to create a plan that fits individual goals and comfort levels.

Overall, Mochi has helped make my health and weight-loss journey feel manageable, encouraging, and realistic. I’m grateful for the care, support, and professionalism I’ve received.

Mochi is upfront with their information and pricing. My provider was easy to talk to and answered my questions. Phone calls were promptly answered and they were knowledgeable and answered my questions. I feel that Mochi cares about people and what is best for them.

Mochi is the best! Easy to use, good doctors, good products!

My Dr's interview was great and rhe medicine is great its only my 2nd week but so far I feel great and no side affects.

I was charged $39.00 by Mochi without realizing it and only found out a month later when they tried to charge me another $79.00. I never bought anything, saw a doctor, received medication, or used any services. I only logged in to look at pricing and get a quote. When I called customer service, the male agent only kept saying that subscriptions are non-refundable. I explained that I never knowingly signed up for a subscription and told him I would file a complaint with the Better Business Bureau, and he hung up on me. After my bank declined the $79.00 charge, I immediately received an email from Mochi saying “sorry to see you go” and confirming cancellation of the membership. What I do not understand is why I was charged in the first place when I never moved forward with anything. I even tried logging in again using my original information, and it said I did not even have an account with them. It feels like they simply keep people’s credit card information on file and continue charging them even when no services were used.

The experience was positive and informative. The doctor asked questions regards to past and current health. Provided information about possible side effects and other important health benefits and treatment. Answered all my questions and gave helpful advised and suggestions regarding medication and nutritional benefits.