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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers frequently highlight the flexibility of the work, allowing them to assist others while managing personal commitments. Many find the experience rewarding, appreciating the opportunity to help people in need and build meaningful relationships with clients. The staff is often praised for being exceptional, and the overall user experience is described as positive and easy to navigate. However, some customers also noted issues with payment, including concerns about mileage reimbursement and occasional delays in receiving pay. A few other people also felt that the service was being misused, with some clients requesting cleaning services for those who could do it themselves. Additionally, some reviewers expressed dissatisfaction with customer service, citing lack of follow-up on concerns or difficulties with account access.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, quick responses, and... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the service as great and... See more

User experience

Consumers find the user experience to be positive, often describing it as user-friendly, easy, and effective.... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers appreciating being paid as they go and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knowing and helping people with different tasks, companionship, or transportation is flexible and work at your own pace. The company won with the job being flexible for others, so they can care for th... See more

Company replied

Rated 4 out of 5 stars

Papa Pals offers great flexibility and you will likely meet some clients who will become your true friends over time. If you are looking for a supplemental income, this is perfect. Last second jobs ma... See more

Company replied

Rated 4 out of 5 stars

The fact that papa pal exists to assist the elderly which are already sadly neglected , it’s also allowing for those of us who really care about them to provide many helpful services while also giving... See more

Company replied

Rated 5 out of 5 stars

I don’t have any complaints for Papa . I enjoy the upfront information given about members to help you decide a job. I have had to call in two grave concerns w/o any follow up if members were review f... See more

Company replied


Company details

  1. Home Health Care Service
  2. Pharmacy

Written by the company

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health. Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not satisfied

Their people cancel last minute. I had several days that went unpicked up so I received no help. I do not see them as dependable or reliable. I have contacted my insurance for other options.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

I just finished my first task as a Papa Pal

I just finished my first task as a Papa Pal, and it was a very pleasant one! A very pleasant client who definitely seemed to enjoy the companionship. I do wish, though….that there could be more visits members sign up for that did not ask for cleaning(which I admit, I am not good at), so that I could help more members during the time I have available! The App seems very smooth and understandable so far!

November 27, 2024
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, John! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟

Rated 1 out of 5 stars

False advertisement no jobs in BOSTON

I applied for papa pals because it said Boston jobs, after going through the long application process to be approved as a pal, only jobs I see are in Rhode island. A 50 mile ride away from home and isnt ideal at all!! Then they show natick with 5 miles away which it’s pretty much a 40 minute ride! Don’t say Boston jobs when they aren’t any in the Boston area! Not to mention the chat feature in the app really sucks! Do not ever call me to pick up a job that’s 40 minutes away from my home! Do better papa pal!!
False advertisement!! Waste of my time!!

November 17, 2024
Unprompted review
Papa logo

Reply from Papa

Hi there, we're sorry to hear this. We appreciate your feedback and assure you that we take all feedback very seriously and all reviews are raised with the relevant team for consideration.

Rated 5 out of 5 stars

Nice side income

Love the flexibility I have to work or not,since this is a second job .
Like meeting and helping people.
Also nice receiving bonuses that I didn't expect .

November 23, 2024
Unprompted review
Papa logo

Reply from Papa

Thank you for sharing your feedback with us! We appreciate it. 😊

Rated 5 out of 5 stars

Great place to work

It's a great platform to make some extra money and also help someone in need. It's easy to use the app and if you have any questions you can chat with a Papa representative.

November 23, 2024
Unprompted review
Papa logo

Reply from Papa

That's great to hear! We appreciate you and all of the great work you do as a Papa Pal. 😊

Rated 5 out of 5 stars

My experience is great.Papa gives you…

My experience is great.Papa gives you very great tools to do a successful job.All question are answered and anything you need help with is available.

November 20, 2024
Unprompted review
Papa logo

Reply from Papa

That's great to hear! Thank you for sharing your feedback with us. 😊

Rated 1 out of 5 stars

No Show 1st Visit🤔

My first visit was to be last Sunday Nov 3rd and guess what 15 minutes before I got a call from the company and they said the person had an asthma attack so would I like to be rescheduled so I rescheduled again for this Sunday I'll keep you posted.

November 3, 2024
Unprompted review
Rated 1 out of 5 stars

Without bonuses, not worth it!!!

Awful in every way except the bond you build with these members. As Pals, we aren’t “allowed” to call the company we work for! We have to use a chat box and wait weeks on in to get our issues addressed, and rarely solved. They have just started taking away bonuses that have come with every VA Beach member for almost a year now, without an explanation. Even have “removed” a bonus after I accepted the visit. They don’t care if you’re sick or having an emergency the day of a scheduled visit, if you cancel you are penalized and threatened to be removed from platform. I have had completed visits with verification from the members that were taken from me and not paid. I had to submit a ticket and wait over 11 days to get the first response. Its sad. Its very sad. They do not take care of their Pals at all and expect someone to drive a lot of miles for $34 for two hours and pay 7$ plus in tolls, plus gas. It’s ridiculous. It was worth it with the bonuses, but now that they have just up and removed them without even warning us, its no longer worth it. I can make 34$ in under an hour with Uber and stay in my city. This will be my last year with them. I hate it for my members, because they don’t want anyone but me.. but I have bills. Its just unfortunate all the way around. But this company needs to get it together and treat their Pals much better.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication

November 4, 2024
Unprompted review
Papa logo

Reply from Papa

Thanks for taking the time to share your feedback with us, Tonya! We appreciate it. 😊

Rated 5 out of 5 stars

Passion for people ❤️

If you love being of service and have a passion for people this is great everyone is in need of an ear , help, and companionship

November 3, 2024
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, Mayra! We appreciate it! 🌟

Rated 5 out of 5 stars

I love being able to connect and learn…

I love being able to connect and learn form our clients. I love hearing all of their stories while I help make their life a little easier. Whether that’s cleaning, organizing or being a companion for a short period, I feel like a made a difference. Thank you Papa.

October 31, 2024
Unprompted review
Papa logo

Reply from Papa

Hi Sandra, thank you for taking the time to share your feedback with us! We always appreciate hearing from Papa Pals like you. 😊

Rated 5 out of 5 stars

I enjoy being a Papa Pal and assisting…

I enjoy being a Papa Pal and assisting those Members in my area. I have made new friends who see me as a reliable part of their support system.

October 30, 2024
Unprompted review
Papa logo

Reply from Papa

That's great to hear! Thanks for all of the great work you do as a Papa Pal. 😊

Rated 1 out of 5 stars

Work more for less money

2 hours isn't long enough and I work longer for less money

October 29, 2024
Unprompted review
Papa logo

Reply from Papa

Hi there, we're sorry to hear this. We appreciate your feedback and assure you that we take all feedback very seriously and all reviews are raised with the relevant team for consideration.

Rated 4 out of 5 stars

Need to e more efficient at handling…

Need to e more efficient at handling time and mileage issues.

October 23, 2024
Unprompted review
Papa logo

Reply from Papa

Hey Marco, thanks for your feedback! We always appreciate hearing from our Papa Pals. Please be assured that your comments will be raised with the relevant team for consideration. Have a great day!

Rated 5 out of 5 stars

Papa is rewarding

Papa is a wonderful company to work for. It gives me such joy to help others. I love that I can work as much as I would like.

October 22, 2024
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, Denise! We appreciate it! 🌟

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