My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This company doesn’t offer a financial service, they’ve perfected a system to quietly drain your money while maintaining a facade of politeness and professionalism. Every interaction feels engine... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
The full card balance must be used immediately upon registration. 1st card was stolen outright. 2nd card was registered right before use....balance was immediately stolen. My company gives them out...... See more
Company replied
1.2
Bad
185 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The go-to for scamming your elderly parents!!
My mother was scammed (someone convinced her to purchase a gift card for them as part of the scam). I called to try to cancel through their phone number by reporting lost or stolen. They would do nothing without the credit card number. I don't have the card! How am I supposed to know what the number is? How is anyone supposed to have their card number if it was lost or stolen? I had the receipt but apparently that was not enough. Zero care or compassion from the customer service representative on the phone. Scammers, this card is a great choice for you!
July 27, 2025
Unprompted review
Reply from Jokercard.CA
Hello Dawn,
Thank you for sharing your experience. We're very sorry to hear about this situation and understand how upsetting it must be. While certain details are required to investigate lost or stolen cards, we’re committed to assisting as best we can. Please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can look into this further.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/31/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
I bought it from shoppers drug Mart…
I bought it from shoppers drug Mart when I try to use it, it said it’s not activated and when I called they customer service they didn’t help me.
July 26, 2025
Unprompted review
Reply from Jokercard.CA
Hello Maizbeen,
Thank you for taking the time to share your experience. We're sorry to hear that you had trouble using your card and didn’t receive the support you expected. To help us look into this further, please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can better assist you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
$100 gift card - with no money in it!!! BUYER BEWARE!
This was supposed to be a $100 gift card. When I could not register or activate it online, I called customer service. The number (with live person) was not on the card - but I got it indirectly via their website. I was told by them that my $100 card (which I had not even registered or activated yet) had a balance of only 13 cents on it -and there have been some paypal transactions on this card (as some other reviewers have also mentioned). How is that even possible? I was then referred / transferred to the dispute team. The dispute team asked for my name, email, and mailing address before they could proceed to resolve the issue.
Considering this is a gift card, they should not insist on collecting my personal information to be able to assist me.
I honestly think they are scammers and other comments on this page only reiterate that suspicion. If there are multiple visa gift cards with exactly the same number, how can Joker be a legit business? If it is legit, it is certainly not one I would recommend or trust.
Is there anyone at all for whom Joker's gift card worked at first go?
I WILL NEVER MAKE THE MISTAKE OF BUYING OR ACCEPTING A JOKER GIFT CARD AGAIN
EXTREMELY DISAPPOINTED SINCE THESE CARDS SELL AT LEGIT RETAIL STORES - AND SO UNSUSPECTING CUSTOMERS WITH GOOD INTENTIONS OF GETTING SOMEONE A GIFT MAY NOT ONLY END UP LOSING MONEY BUT ALSO WASTING THEIR TIME AND ENERGY TRYING TO RESOLVE THE ISSUE WITH THE JOKER TEAM.
CONSIDERING THE ONE STAR RATING, I HAVE NO IDEA HOW JOKER IS STILL IN BUSINESS. SADLY MANY OF US DISCOVER THE LOW RATING AND NEGATIVE REVIEWS ONLY AFTER LOSING MONEY OURSELVES.
Update- July 23, 2025
The request from Joker asks for full name, phone number and email. Message for Joker - When I called you, you asked for full name, email and mailing address. When none of these were required to buy a card, why should they be required now? How do I know you won't misuse my information when you've already lost all credibility? If you genuinely want to help, you should help based on the card details. I was willing to provide email when I called but you said you will need a mailing address also- which I am not willing to share with people I don't trust. Also, you may then ask for ID verification - sorry you're asking for too much in return for a scam card that is nothing but a trouble-maker.
July 16, 2025
Unprompted review
Reply from Jokercard.CA
Hello,
Thank you for taking the time to share your experience—we’re very sorry to hear about the issues you’ve encountered with your Joker gift card, including the trouble registering or activating it, the unexpected balance, and the concern about unauthorized transactions. We understand how frustrating and disappointing this must feel, especially when a gift card doesn’t work as expected. To investigate this further and assist you directly, please check your email (including your spam folder) for a message from noreply.notifications@trustpilot.com. We’ve sent a request to collect some additional information so our team can look into this thoroughly and work toward a resolution.
Warm regards,
Gaby S.
Jokercard.ca
The joke is on you if you purchase a Joker card
Well at least they got the name on the card right.DO NOT PURCHASE. I purchased a $50 card and by the time I paid for it go home and registered it I had balance of 23.42 on the joker card. Not to mention a $4.99 charge at the till. When I was able to see the transactions 2 of them where fees by the card company peoples and another charge that looked like it was a convenience store. Looked for a customer service # or dispute line but to no avail. Instead like so many other companies you have this long drawn out form and procedure to follow that most people dont bother. Well dont bother it got me nowhere . I received 1 call which I missed and 2 -3 days later I received an email saying the file is enclosed.What a JOKE ! As for PEOPLES please change your false name cause obviously your just another large company with billionaires making money off the working who actually support this country by paying taxes not like you bastards.
January 11, 2025
Unprompted review
Reply from Jokercard.CA
Hello Kevin,
Thank you for your review. We’re truly sorry to hear about your experience with the card fees and the difficulty you encountered reaching support. We’d like to help resolve this matter for you—please check for a message from noreply.notifications@trustpilot.com where we’ve requested more information so we can assist you directly.
Regards,
Maurice V.
Jokercard.ca
Disappointing All Around
I received a card at the beginning of the year, I couldn't register it online as the website was down, so I registered it over the phone. I continued to have issues with it not working, so I tucked it away and didn't think about it again until today, tried to register again - didn't work. Tried to call - didn't work, tried to speak to someone on the phone - didn't work. There is $250.00 gone.
July 14, 2025
Unprompted review
Reply from Jokercard.CA
Dear Devon, we truly appreciate you taking the time to share your experience and we’re very sorry for the ongoing trouble you’ve faced trying to register and use your card, both online and by phone. We understand how frustrating it must be to feel that your $250 balance is inaccessible, and we’d like to help make this right. Please check for an email from noreply.notifications@trustpilot.com, as we’ve requested more information to look into this and assist you further as quickly as possible.
Warm regards,
Josh R.
Jokercard.ca
BEWARE!!
BEWARE!!! 100% a scam! Registered card. Tried to use card and it was declined. Checked balance and an $8 charge was made, then a $242 charge was made…. Same day, 1000kms from where I was. BIGGEST SCAM OUT THERE!! Beware!!
July 6, 2025
Unprompted review
Reply from Jokercard.CA
Hello Paul,
Thank you for your review. We're sorry to hear about the unauthorized charges and the trouble using your card. We take these matters seriously and want to investigate further. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out to request your information so we can assist you directly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Reply from Jokercard.CA
Dear Tyler, thank you for sharing your experience with us — we’re truly sorry to hear that your card is being declined despite having a full balance. We’d like to look into this right away and help get this resolved for you. Please check for an email from noreply.notifications@trustpilot.com, as we’ve requested more information to assist you further.
Warm regards,
Josh R.
Jokercard.ca
Card is a scam
Card is a scam. Registered one day ago. Now I suddenly can't check balance or use it anywhere. Should've taken the hint from the company name before I bought. Please remove yourself from all convenient and grocery stores. Vanilla and The Perfect Gift Card are so much better.
June 26, 2025
Unprompted review
Reply from Jokercard.CA
Hello Hieu,
We’re truly sorry to hear about your experience and understand how upsetting it must be to register your Jokercard only to find it suddenly unusable and the balance inaccessible. We appreciate your feedback about our brand name and comparisons to other providers—your insights help us improve. We’d like the opportunity to investigate this further and make things right for you. Please check your inbox for an email from noreply.notifications@trustpilot.com so we can securely gather your details and assist you directly.
Warm regards,
Gaby S.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/01/2025:**
Hello Hieu, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
How is this business still around
How is this business still around? Website is broken, unable to register card AGAIN. Gifted another card because I guess nobody realizes this company is a sham.
Better off just returning the card and getting a different gift card.
June 10, 2025
Unprompted review
Reply from Jokercard.CA
Hello, we’re really sorry to hear about the trouble you’ve had registering your card and the frustration it’s caused. We understand how disappointing this experience must be, especially when it’s happened more than once. We’d like to look into this further and help resolve it for you. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request for more information so we can assist you directly. Thank you for your feedback and for giving us the chance to make things right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 06/12/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
Didn't know this card was a scam
It should be rated 0 !!!!
Didn't know this card was a scam. Learned the hard way. I registered my new card today and a few hours later when I tried to use it, the card was declined. When I got home, I saw on their webiste that someone had put sereval pay pal and tiktok charges on my card. Called all the numbers available for Jokercard.ca but it's a robot and can't talk to anybody.
DO NOT BUY THESE JOKER MASTERCARDS !!!
June 8, 2025
Unprompted review
Reply from Jokercard.CA
Dear Carole,
Dear Customer, thank you for sharing your experience. We're truly sorry to hear about the unexpected charges on your Joker Mastercard and the frustration with our phone support. Your concerns are very important to us, and we want to help resolve this issue as quickly as possible. Please check your email inbox for a message from noreply.notifications@trustpilot.com, where we've requested some additional details to assist you further. We appreciate your patience and look forward to helping you.
Warm regards,
Josh R.
Jokercard.ca
Be cautious
This goes directly out to Maurice as he's been the main recipient of reviews and the fact is the phone calls I endured just to get an operator was to select making a dispute which in the end as I did clearly explain the matter is that your automated system has the correct amount that was processed when making the payment to the vendor. The vendor's receipt matches that automated system of the amount of 33.90 and lastly jokercard.ca's website for checking the balance says the amount is 33.90 of the original sale. Yet the dispute department claims 47.00 on the system from the vendor. Jokercard is also a vendor it was a product created by two corporations so if this is not resolved by today I will go to those two companies and let them be very aware of the undergoings that are materializing behind their backs.
June 4, 2025
Unprompted review
Reply from Jokercard.CA
Hello Curtis,
Thank you for taking the time to share your experience. We understand your concerns and appreciate the detailed information you've provided. To assist you further, please look for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather a few details that will help us investigate and support you directly. Your feedback is important to us, and we’re here to help resolve this.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 06/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
shitty scammers deserve negative 100…
shitty scammers deserve negative 100 stars.
bought a card today, never used it, gets declined with every attempt at a purchase, either online or even at a gas station.. have the funds in my account. tried calling their joke of a 800 hotline, but there is no option for a card that doesn't work. you can check your balance, that's about it on the phone. definitely no option to talk to anyone. and what are the options for reaching them? no email address, but you can write them an effing letter snail mail. they literally want to sell you a horrible product and make it impossible to hold them accountable. done with this. absolute trash. shit show of pathetic weaslely horrible scheisters. NEVER AGAIN.
Give me my money back, thieves. Worst customer service ever. Your stupid bot-tomatic reply "understanding my frustration" is worth as much as puke in a pile of dog shit. Horrible scammers. Thieves. Same response to everyone. "We understand your fruatration..." understand and get off on it? I should have read these warnings first. Never ever again.
Why no email for customer service? Only way to "reach" you is a worthless phone system with You sell a fraudulent product and shield yourself from accountability. Not that i would trust any help from an email reply, at this point... but you're rubbing your arrogance in our faces, stealing 50, 100, 200, 500 dollars at a time. If you have a complaint about wasting your money in support of this fraud scheme,get a piece of paper and a pen, and write a detailed essay on how your expectations of getting the product you paid for weren't met. Then trot down to the post office, buy a stamp, and send your legitimate concerns into the void. Maybe you'll get some sympathetic words of "understanding frustration" 6-8 weeks later. The one and ONLY reason you would make snail mail the only available option at trying not to get screwed over is to discourage people from having their displeasure addressed. Such fans of paperwork? How about a class action lawsuit. I can see hundreds of other people here who feel as scammed as i do by you pathetic sneaky weasles.
You are required by federally regulated law to make yourself available to questions and complaints. Your 800 number does not offer such an opportunity, and your snail mail loophole does not fall within reasonable means. Just get an effing email address. Slimyscammingshittyscammers at hotmail is probably available.
June 2, 2025
Unprompted review
Reply from Jokercard.CA
Dear Richard,
We're sorry to hear about your frustrating experience with your card and the difficulty reaching us for support. We understand how upsetting it must be to encounter declined transactions and not have access to the help you need. Your comments about our phone system and lack of email options have been heard, and we take this feedback seriously. To help us investigate and make this right, we've requested more details via email from noreply.notifications@trustpilot.com. Please check your inbox when you can—we’d really appreciate the chance to assist you directly.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 06/05/2025:**
Hello Richard, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
I bought a 50$ card and it LEGIT GOT…
I bought a 50$ card and it LEGIT GOT DECLINED THE FIRST TIME I USED IT
May 23, 2025
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you so much for your review, even though we understand you experienced an issue with your $50 card being declined on your first attempt—your feedback is truly appreciated. We’d really like to look into this further for you and help resolve the issue. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather a bit more information so we can assist you directly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 05/28/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Joker card is a bust
First, I would give a rating of zero if I could as I have tried to register my card numerous times (at the website noted on card) with no success!!!! I have called and went down the rabbit hole with no success as you don't talk to a human and the options get you nowhere!!!!
May 22, 2025
Unprompted review
Reply from Jokercard.CA
Hello Helen,
We're very sorry to hear about the trouble you've had registering your card and the frustration with reaching support. We understand how important it is to access and use your card easily, and we truly regret the experience you’ve described. So we can better assist you, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out through Trustpilot to gather more details about your situation. We appreciate your patience and hope to resolve this for you as soon as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 05/23/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
If I could give a zero star I would
If I could give a zero star I would ! They are a complete waste of money. I paid for 6 years with a joker prepaid card my Netflix subscription, and they decided out of nowhere that it was not possible anymore.
Their online website is lagging all the time, can never access my balance, not only that but they make you make twice the fee for activation. USE ANY PREPAID CARD BUT NOT THEM! STAY FAR AWAY.
May 14, 2025
Unprompted review
Reply from Jokercard.CA
Dear Patricia,
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience, especially regarding the issues with your Netflix subscription, difficulties accessing your balance, and concerns about activation fees and site performance. We understand how frustrating this must be, and we appreciate you bringing it to our attention. To better assist you and look into your account, we’ve sent a request for more information via email from noreply.notifications@trustpilot.com—please check your inbox when you have a moment. We’re here to help and hope to turn your experience around.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 05/18/2025:**
Hello Patricia, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
Joker card is trash
Joker card is trash. I have been trying to access the balance and transactions on their website but keep getting an error message.
"We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card."
I have used 4 different browsers as well as their various incognito and privacy modes with no change.
Problem is when you call the number on the back of the card it is a complete automated system, can't reach a human no matter what you select. The phone system tells you the balance and transaction amounts but not merchant names so I have no idea what merchant has a $27 charge we don't remember making, which also means there is no way for me to dispute the transaction. Doing online research, people have been unable to check balances on their website for at least 2 years, so I can't understand why they haven't fixed the issue.
May 13, 2025
Unprompted review
Reply from Jokercard.CA
Hello John,
We're sorry to hear about the difficulties you've had accessing your card information and reaching support. We understand how frustrating it is not being able to view detailed transaction information or speak with a representative, especially when you're trying to resolve an unfamiliar charge. Your experience doesn’t reflect the level of service we aim to provide, and we appreciate you taking the time to share these concerns. To assist you further, we’ve sent a message via Trustpilot — please check for an email from noreply.notifications@trustpilot.com so we can securely collect your details and look into this matter more closely.
Regards,
Maurice V.
Jokercard.ca
This would be a zero
This would be a zero, but I don't have that option. I brought 2 x $100 gift cards and only one worked. The auto message tells me the card wasn't loaded and to return to the retailer. The retailer said it was loaded and the report they get shows the money was taken from there account. The store won't do anything and I can't get to speak to a really person calling the number on the back. No one wants to take responsibility and I'm $100 out of pocket.
May 3, 2025
Unprompted review
Reply from Jokercard.CA
Dear Zoey,
We're truly sorry to hear about the trouble you’ve experienced with one of your gift cards and the difficulty reaching support. We understand how frustrating it must be to feel caught between the retailer and the card issuer without a resolution. Your feedback about the auto-message and lack of live assistance is important to us, and we sincerely apologize for the inconvenience and loss you’ve described. To help us look into this further, we’ve requested more details via email from noreply.notifications@trustpilot.com. Please check your inbox when you can—we want to assist you directly and work toward a resolution.
Warm regards,
Josh R.
Jokercard.ca
Bought a $100 card in Manitoba on Sat…
Bought a $100 card in Manitoba on Sat and then when i tried to use it on Today it was declined, when i looked online it says the card was used in the USA which wasnt me. costumer service is horrible its just a BOT. DO NOT BUY JOKER CARDS!!!
April 1, 2025
Unprompted review
Reply from Jokercard.CA
Hello Dave,
We're sorry to hear about your experience. We understand how frustrating it must be to find your card used in another country and to have trouble reaching support. Please know that we take these concerns seriously and want to assist you. We've sent you an email via noreply.notifications@trustpilot.com to gather more details and investigate this matter further. Please check your inbox and respond at your earliest convenience so we can work towards a resolution.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 04/02/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
DO NOT BUY! THIS IS A SCAM!
I have two Joker Mastercard prepaid cards and niether one will work. When I try to check the balance or register the card, I get an error message that the request can not be processed and to call the 1800 number. That is an other joke! you go in circles with the AI woman and never can speak to anyone! What a waste of money! DO NOT BUY a Joker Card because it is a joke!
March 31, 2025
Unprompted review
Reply from Jokercard.CA
Dear Chris,
We're sorry to hear about your frustration with your Joker Mastercard prepaid cards and the difficulties reaching support. We understand how important it is to access and register your cards without issues. To assist you further, we’ve requested more details via email from noreply.notifications@trustpilot.com—please check your inbox so we can look into this for you. We appreciate your patience and the opportunity to make this right.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 04/02/2025:**
Hello Chris, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
This Joker card is an absolute joke
This Joker card is an absolute joke. I didn't get any cash back for all of my purchases in Old Navy store (worth 122.97$) .
When I called customer service, first it's impossible to get to an agent unless you select an option to report lost or stolen card.
Then the agent has no idea what I am talking about. After a while, she said my card is not eligible for 5% cash back. I told her it's on your website and she said that might be some other sort of card.
This is absolute joke and I would recommend not to buy this joker card.
January 8, 2025
Unprompted review
Reply from Jokercard.CA
Dear Muhammad,
Thank you for taking the time to leave a review, and we sincerely apologize for the frustration you experienced. We understand how important it is to receive the cash back you're entitled to, and we're truly sorry for any confusion during your call with customer service. To resolve this, we've requested further details via email from noreply.notifications@trustpilot.com, as we need to gather more information to better assist you. We're committed to addressing this and ensuring that we can find a solution for you.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/26/2025:**
Hello Muhammad, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
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