Jollynova Reviews 

387
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting the excellent craftsmanship of both frames and lenses, which are often described as stylish and well-built. Many people appreciate the affordability, finding the prices to be very decent and a significant saving compared to other retailers, making high-quality eyewear accessible. The customer service is frequently highlighted as exceptional, with reviewers commending the responsiveness, helpfulness, and professional assistance provided by the support team. However, some customers experienced issues with their orders, including delays in shipping confirmation, lack of tracking updates, or even not receiving their orders at all. A few people also reported dissatisfaction with the quality of the glasses, mentioning issues like rattling lenses, crooked frames, or lenses that did not meet their prescription needs.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting the high quality, excellent design,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the... See more

Price

People report positive experiences with price, often noting that products offer great value for money and are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially I was disappointed because the request for more information through the tracking company required payment and my card was billed $40 dollars when the request said $5 fully refundable. Card... See more

Rated 4 out of 5 stars

Glasses themselves, I would give 5 stars. They are beautiful. Only reason I gave 4 was it took so long for them to come. Because of the later delivery they issued a credit for apologies. (That was ni... See more

Rated 5 out of 5 stars

Ordered a pair of the wren retro gun gold (prescription). They arrived and looked great, but the left lens rattled a bit in the frame when cleaning the lens. Seemed loose. I contacted customer service... See more

Rated 5 out of 5 stars

Initially hesitant about buying eyeglasses from Jollynova but upon receipt of my first pairs....all my qualms fell by the wayside. There are abundant and many creative frames to satisfy your needs.... See more


Company details

  1. Glasses Store

Written by the company

Our mission is to bring professional, high-quality, and fashionable eyewear to consumers worldwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(387)

215 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent Customer Service

The glasses came in and did not look right, so customer service is going to replace them with a different frame. I am very pleased with the customer service!

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

This morning I was truly touched by the…

This morning I was truly touched by the kind gesture from Jollynova. I had ordered two beautiful pairs of glasses and was so happy to have finally found what I'd been searching for in Montreal for weeks without success. The morning I was waiting for my glasses to be delivered, they were stolen right from my doorstep. I was so disappointed.
This morning the company wrote to me saying they'll replace my stolen glasses! I just can't believe it; my heart is bursting with gratitude. Thank you, Jollynova.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

8 weeks still no glasses

I ordered my glasses in the middle of November. Two pairs. It said 5 to 7 days delivery and I'm still waiting. The tracking has approximately 30 different stops coming from China. Now it looks like it's in linden New Jersey, but it's been 8 weeks. Who knows when they'll arrive. I've already put my credit card on alert in case I never see them.

January 1, 2026
Unprompted review
Rated 3 out of 5 stars

Everyone Loves Them - Shipping is Sketchy

These are cool glasses at a great price. Everyone mentions them. The lenses were cut perfect and they get nice and dark in the sun. Being cool on a budget is double cool! Their shipping is kinda of terrible. From what I can tell 3 different companies will handle your package. By company three if it is lost you will be in charge of figuring things out. I would be reluctant to order another pair after my experience with shipping, but I might and hope for the best.

November 29, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Customer Service

Customer Service! Didn't arrive because of the Christmas rush and I asked them and they returned by email THAT DAY! No one does that! Love my frames. Well made! Very kitch fashion too. Love them! And thank you. I will be back! This is my second pair!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Jollynova. The website was incredibly friendly and user friendly it guided me through their wide selection of stylish and high-quality glasses. The craftsmanship and attention to detail in their frames are truly impressive, and they offer a perfect blend of fashion and function. The process was quick, and they ensured my glasses fit perfectly by following up. I highly recommend Jollynova to anyone looking for exceptional eyewear and top-notch customer service. I’ll definitely be coming back for another pair.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

I spoke with the customer service team…

I spoke with the customer service team and they were great. They listened to the shipping issue and didn’t waste any time to assist in remediating the issue. Their patience and professionalism was very satisfying and gave me confidence in purchasing from them again and recommending them to others.

Thank You Again,

Chris Abernathy

December 16, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

These glasses are the cutest glasses…

These glasses are the cutest glasses ever. They look exactly like in the video! And I can see perfect out of them, and be on a computer for hours! However, I can’t walk around with them, for me, they are blurry in my distance area. Daniel was lovely to deal with!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality! Great price!

The titanium glasses I ordered from Jollynova are good quality and light as a feather. The lenses seem perfect. Got exactly what I wanted. They were quick to respond to my questions, very helpful and accommodating. I highly recommend Jollynova and I will be ordering more glasses from them in the future. Thank you so much!

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

They are a rip off company

They are a rip off company. Website leads you to believe they are in California. They are in China. Send wrong frames. Don't fit. Wrong orders. When you want to return them it costs $70 to ship to China. Don't order from them!!!!

December 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great glasses, better customer service

The glasses are excellent with amazing styles. I love the different options!

But the customer service really sets this apart. The communication was timely and supportive and I was able to have corrections made even for mistakes I submitted. Truly a company that cares for their customers! :)

December 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

These are really good quality glasses

These are really good quality glasses. Prescription lenses are built perfectly and the design very modern. I will definitely be looking out for some more but couldn’t be happier. It’s worth noting I had an issue with delivery (nothing to do with Jollynova) and they (Daniel) were so helpful in resolving. Thanks again

December 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look