Jolly Tots Reviews 

668
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and patient, offering personalized advice without pressure. Many people highlight the excellent customer service, noting quick responses, friendly interactions, and thorough product demonstrations. Consumers frequently find a wide range of quality products at great prices, often better than online retailers. People appreciate the stress-free purchasing experience, feeling confident in their choices due to the staff's expertise and clear explanations. The overall service is consistently described as superb, with efficient delivery and helpful assistance, including carrying items to cars.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Clients share positive opinions on product, highlighting the wide range of options, competitive pricing, and... See more

Service

Reviewers consistently mention positive feedback about the service, describing it as fantastic, superb, and... See more

Price

Customers consistently report positive experiences with pricing, finding products to be very competitive and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

668 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(668)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Amazing knowledge and friendly staff

I was struggling with which travel stroller to purchase. I came down to a few strollers and asked Jolly Tots through TikTok how they compare. The staff were knowledgeable and gave me the information I needed to make my decision.
The stroller arrived in two days, packed safely and with everything inside.
I would 100% repurchase with Jolly Tots again as I know they are reliable and friendly!
Thank you

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent!
Staff are super friendly, have loads of knowledge and more than happy to help with everything.
I have brought everything here from cots to pushchairs to accessories and will always recommend to others!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service really welcoming and friendly, great selection to choose from and the staff were really knowledgeable.
Excellent prices aswell you can save a lot compared to online, HIGHLY recommend!

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Car seats

Went in store today to find some new car seats for our growing family to fit in our car, we had some help off a man who worked there named David who really helped us decide wha was going to be best for our situation, absolutely fantastic customer service

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Fast responses, informative answers to all my questions and honestly smooth payment and delivery. Also great offers- cheaper than high street retailers alongside longer Guarantee.

Thank you.

March 26, 2026
Rated 5 out of 5 stars

Served by David

Served by David, absolutely amazing service. Sorted us a wicked price on absolutely everything we needed for a new born and also chucked in some freebies!

Thanks David

April 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you so much to Keira for helping…

Thank you so much to Keira for helping me and my partner choose a double buggy for our daughters. Super helpful and very professional. Thank you so much!

April 12, 2026
Unprompted review
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Reply from Jolly Tots

Thank you so much for such a lovely review ❤️

Rated 5 out of 5 stars

Amazing store!

Great customer service and knowledge on products. Have brought numerous product from Jollytots and have been exceptionally happy with each of them.

April 12, 2026
Unprompted review
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Reply from Jolly Tots

Thank you 🙏

Rated 5 out of 5 stars

Louise went out her way to ensure I…

Louise went out her way to ensure I could get fast delivery. Brilliant shop and the ex display they have in is always bargains.

April 9, 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such a lovely review. Louise is great ❤️

Rated 5 out of 5 stars

Amazing service and huge choice

What an amazing shop and staff! Cant thank Rachel enough for all her help in choosing a baby bouncer for my grandchild. I had help getting the items I bought into the car and can’t recommend this shop and the staff enough. There is a huge choice and range of products and will definitely be returning. Fantastic prices too.

April 8, 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such kind words 🙏

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Rated 5 out of 5 stars

Exceptional customer service

I had such a lovely in-store shopping experience while purchasing a car seat for my baby. A special thank you to Louise, who provided truly exceptional customer service. She was knowledgeable, patient, and took the time to fit the new car seat for me ensuring I felt confident driving away. I’ve already recommended the store to my friends. Thank you!

May 16, 2025
Unprompted review
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Reply from Jolly Tots

Thank you for such a lovely review. We think Louise is great too ❤️

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, was served by Reta and she made the whole decision making process easier. Thank you so much, highly recommended

April 7, 2026
Unprompted review
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Reply from Jolly Tots

Thank you 🤩

Rated 5 out of 5 stars

I had a fantastic experience with Jolly…

I had a fantastic experience with Jolly Tots from start to finish. I first spoke with Loretta on Facebook, and she gave me the best deal on the Nuna Triv Next stroller, along with the Nuna reclining car seat and rotating Isofix base.

The whole process was smooth and hassle-free, especially when visiting the Yardley branch. We were warmly welcomed by the staff, who kindly gave us a demonstration and let us test the stroller, which was really helpful.

Their honesty and customer service truly stood out, and that made the whole experience even better. Thank you all so much — I really appreciate everything! :)

April 6, 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such a great review ❤️

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Rated 5 out of 5 stars

Wow what Excellent Service Everytime…

Wow what Excellent Service Everytime Louise staff Member always full of smiles and ready to help excellent Customer service keep up the good work Louise .💯🤲🏾❤️kind Regards from Tina ,Saj,Baby Imaan🥳

March 31, 2026
Unprompted review
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Reply from Jolly Tots

Amazing review thank you 🙏

Rated 5 out of 5 stars

Excellent prices and very welcoming

We had an excellent visit here, David and Lewis were very knowledgeable and welcoming. The product range was excellent and the prices were even better. We were able to buy a pushchair, car seat, bedside crib, and other items without breaking the bank. I highly recommend this shop.

March 31, 2026
Unprompted review

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