Jolly Tots Reviews 

668
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and patient, offering personalized advice without pressure. Many people highlight the excellent customer service, noting quick responses, friendly interactions, and thorough product demonstrations. Consumers frequently find a wide range of quality products at great prices, often better than online retailers. People appreciate the stress-free purchasing experience, feeling confident in their choices due to the staff's expertise and clear explanations. The overall service is consistently described as superb, with efficient delivery and helpful assistance, including carrying items to cars.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Clients share positive opinions on product, highlighting the wide range of options, competitive pricing, and... See more

Service

Reviewers consistently mention positive feedback about the service, describing it as fantastic, superb, and... See more

Price

Customers consistently report positive experiences with pricing, finding products to be very competitive and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

668 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(668)

292 reviews in the last 12 months

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Rated 1 out of 5 stars

Trouble with ordered pram

We ordered our pram at the start of January (it didn’t say on line that it was for pre order) so we emailed them to ask when delivery would be and they said end of February, it come to the end of February & was told it would then be delivered end of march (my daughter is born at the end of march) so we rang up to double check as we didn’t want to risk it not being delivered and we was told on the phone it actually wasn’t due to be delivered until end of may. We spoke to them and asked to change it to a different pram in the same price range, they agreed & said that it would be with us in 7-10 working days. I text them for an update & was told fed ex tried to deliver the pram but they couldn’t find the house (no one tried to ring us or anything). They then said it would be delivered again when they receive it back of fed ex. Fast forward another week (nearly the end of march) & I text them again to see when it will be delivered & they said fed ex had only delivered the base & car seat but no pram. We mentioned we needed it as our daughter is due to be born in 5 days and their response was “we could send you the car seat & base so you can push your daughter around in that” bearing in mind we’re in march it’s absolutely freezing so of course we said no & we have now had to travel all the way from Manchester to Birmingham for the pram. The only good thing that happened since purchasing this pram is the guy at jolly tots helped us carry it out to the car. I wouldn’t recommend this company AT ALL

March 30, 2026
Unprompted review
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Reply from Jolly Tots

"Hi Ellie,

I’ve just seen your review, and I am so sorry to hear about the trouble you had with your delivery. This doesn’t reflect our usual service, and for that, I sincerely apologize.

I have reached out to you via email

Jolly Tots

Rated 5 out of 5 stars

Fantastic experience at Jolly Tots

Fantastic experience at Jolly Tots, thanks to David. He gave really helpful advice on cots and next-to-bed cribs, and I ended up with exactly what I was looking for. Very knowledgeable, friendly, and easy to talk to. Fantastic selection of items in store. Easy parking too. I’ll definitely be purchasing from there again!

March 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing staff

Amazing staff, very helpful and really good prices of all items. They are on of our favourite baby shops and we have been going there since before my daughter was born and it’s amazing.

March 29, 2026
Unprompted review
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Reply from Jolly Tots

Amazing thank you for a lovely review

Rated 5 out of 5 stars

David was excellent in helping us buy…

David was excellent in helping us buy what we needed. Amazing place for quality and price. Highly reccomend

March 29, 2026
Unprompted review
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Reply from Jolly Tots

Thank you for your review. We think David is great too .

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Rated 5 out of 5 stars

We are First time parents

We are First time parents, made to feel very welcome on arrival, had a lot of questions. Shout out to Louise who was very helpful with us and very patient. Highly recommend this place.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great sales team!

Louise was really helpful pointing out different options that would be suitable for ourselves. Showed various different options and overall was really easy for us to decide the best option at a great price due to the Nuna weekend sale! Highly recommend to anyone who is unsure of which option is most suitable.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Myself and my partner purchased a full…

Myself and my partner purchased a full travel system. From start to finish Leigha made the experience enjoyable and stress free. Would highly recommended as the service was very personal and the price was extremely competitive!

March 28, 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such a lovely review

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Rated 5 out of 5 stars

Amazing Experience 10/10

Came in with my partner and my mom to look for a travel system, we only planned to browse we didn’t plan on buying today, but the staff were ever so helpful and shown us everything we needed to know about the system we were looking at, they shown us how to take it apart and place each items onto each other and how to fold it up and answered every single question we had, we ended up buying that exact travel system because we fell in love with it and couldn’t part from it, special thank you to Rachel the lady that helped us :)

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Rachel and ordered 2 ex…

I spoke with Rachel and ordered 2 ex display car seats. Rachel was really helpful and my car seats arrived the next day. Really fantastic service and 2 car seats in brand new condition at a fraction of the price.

March 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Dave was a great help

Dave was a great help! Explained everything thoroughly and we are happy with playing our pre order for the chestnut bundle and isofix ! Very helpful and a smooth process, definitely recommend 👌

March 23, 2026
Unprompted review
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Reply from Jolly Tots

Thank you so much for such a lovely review 👏

Rated 5 out of 5 stars

Got served by member of staff Rachel…

Got served by member of staff Rachel for my babies pushchair she was absolutely amazing and great help... all the staff are helpful and do the best baby stuff. Do check them out guys they are fab and the cheapest you could get!

March 23, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a great review. We think Rachel is pretty special too ❤️

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