Jones The Gas Reviews 

323
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company and consistently consider them the absolute best professionals in the region. Customers frequently praise the exceptionally polite, highly skilled staff who take the time to explain every detail of the work and always leave residential properties completely clean and tidy. Consumers also appreciate the highly competitive pricing and truly exceptional value for money across all comprehensive boiler installations, routine annual services, and unexpected repairs. Many people value the prompt emergency call-outs, excellent ongoing communication, and reliable scheduling that consistently keep their home heating systems running smoothly throughout the winter.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional workmanship, punctuality, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as friendly, highly... See more

Price

Customers consistently note positive experiences with price, often highlighting very reasonable charges and... See more

Value for money

People report positive experiences with value for money, sharing a strong consensus that the service is well... See more

Customer service

Reviewers express great satisfaction with the customer service, highlighting friendly and professional team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jones The Gas are the best. Customer service is second to none, whomever from the small team comes out is friendly, professional and explains what they're doing and why. Very competitive prices. We... See more

Rated 5 out of 5 stars

Skilled technicians from Jones the Gas have completed 2 jobs for me. On both occasions we had good workmanship and clear explanations which inspired confidence in the work completed. Paper work and bi... See more

Company replied

Rated 5 out of 5 stars

I HIGHLY Recommend 'Jones the Gas' (Flintshire) They are a very Professional, Friendly Team of TRUE ENGINEERS who removed my old boiler system, repaired the damage caused by previous install... See more

Company replied

Rated 5 out of 5 stars

Fixed the issue with my boiler and saved me a fortune after being told by another company that I needed a new boiler. Pleasant and professional, engineer did a thorough job, didn’t rush, and left ever... See more

Company replied


Company details

  1. Gasfitter
  2. also in
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor

Written by the company

At Jones the Gas, we pride ourselves on delivering high-quality heating and gas services across Flintshire and the surrounding areas. With years of hands-on experience and a growing team of skilled engineers, we specialise in boiler installations, servicing, repairs, power flushing, smart heating upgrades, and more. We’re known for our attention to detail, honest communication, and turning up when we say we will — no excuses. Whether it’s replacing an old inefficient boiler, fixing a heating fault, or installing smart controls like the Salus iT700, every job is completed to the highest standards using trusted products and proper techniques. Our customers choose us because we genuinely care. We offer clear quotes, keep you informed every step of the way, and never leave a mess behind. Hundreds of 5-star reviews speak for themselves — and there’s always a friendly voice at the end of the phone. We’re not just here for quick fixes — we build long-term trust. So if you’re looking for a heating company that shows up, knows their stuff, and puts the customer first, give us a shout. Jones the Gas — keeping Flintshire warm, one boiler at a time 🔧🔥 #Hellooo


Contact info

5.0

Excellent

TrustScore 5 out of 5

323 reviews

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5.0

All reviews

(323)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trapped Bird

I had a bird trapped down the chimney behind our gas fire!!
Very distressing to hear it!
Got in touch with Jones the gas and Dean came around even though extremely busy and miraculously managed to free & save the bird 🤩

June 18, 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review & it was a joy to see the bird fly away

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Rated 5 out of 5 stars

Persistance

These lads were dedicated and persistent in getting my CH system back into operation when problems in the original? design or layout became apparent. Clean, tidy and polite too. Five stars.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excelent

Very good contact, short wait, great service, overall excellent service.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very happy with whole experience; from booking the appointment to the completion of the repair/ service on our Air Source Heat Pump. And thought the charge was very reasonable too.

June 3, 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review 🥰

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Rated 5 out of 5 stars

Another great job done

Another great job done. I use them for all my properties and continue to recommend them to all my contacts in the business and they all agree that they are the best around North Wales !

May 11, 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the great review we really appreciate it

Rated 5 out of 5 stars

New boiler installation

I cannot speak highly enough of Dean and his crew at Jones the Gas -
Organised, clean and tidy, high spec work and honest trustworthy advice.
I had a boiler and pipework replacement and I am thrilled with the workmanship.
Highly recommended 👌

May 7, 2026
Unprompted review
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Reply from Jones The Gas

It was a pleasure, thank you for the great review 😊

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Rated 5 out of 5 stars

These guys have looked after us for…

These guys have looked after us for years and continue to do so. Cant rate them highly enough.

Always polite, extremely tidy and considerate with faultless service and aftercare!

May 7, 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the great review 😊

Rated 5 out of 5 stars

Another excellent service…

Jones the Gas have provided another excellent service from start to
Finish. Boiler fully serviced with necessary parts needed fitted on the day . An honest and trustworthy company that we will 100% continue to use in the future and recommend to others.

May 5, 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the kind review, much appreciated

Rated 5 out of 5 stars

Highly recommended

I've finally found a company I can trust. A thorough professional job servicing my boiler. Very polite, friendly and knowledgeable. They will be my go to guys from now on.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Jones the gas. North Wales

The two gas engineers that did our gas repair were very polite and very professional. They did an excellent job and did the work straight away in light of the fact we had been disconnected due to a gas leak and that my wife was very poorly and needed to have access to a bath and shower without a wait of what could have been up to 4 weeks.
I would recommend this company definitely.

April 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Engineer professional polite and…

Engineer professional polite and friendly explained to me the process and what was going on with my boiler
Photos taken along the way with what work was carried out and included in email with invoice and certificate
Very pleased with the whole service provided would definitely recommend!
I got the number from recommendation 👌

April 22, 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

Extremely professional

Extremely professional, very clean and tidy covering all carpets and even hoovering before leaving! Boiler installation was done totally stress free even taking care of all paperwork. Highly recommend and will personally not be using any other company .

April 15, 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the great review ☺️

Rated 5 out of 5 stars

IF THERE WAS THE OPTION FOR A 10.....

IF THERE WAS THE OPTION FOR A 10 I WOULD HAVE CLICKED IT.
We had a boiler service booked with 'Jones the Gas' but unfortunately our boiler decided it wouldn't wait and threw a fit. A call 'on spec' to JTG resulted in a visit that very same afternoon. Dean is very 'personable' and it was a pleasure to have had him sort out our mischevious boiler....and carry out the booked service at the same time. He kept me well informed regarding just what was wrong and what he would recommend and the cost.
Would we recommend JTG? 100% yes. The fact that we will be having our annual boiler service done by them from now on says it all.
This is how service and tradesmen used to be and it is a pleasure to recommend them 'highly'.....and Dean's wife, who I'm told answers the phone enquiries etc is equally as professional and personable.

April 17, 2026
Unprompted review
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Reply from Jones The Gas

Thank you so much for taking the time to leave us such a great review ☺️

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Rated 5 out of 5 stars

Excellent service from Jones the Gas…

Excellent service from Jones the Gas again...restored my leaking radiator perfectly...no mess...no trouble...just seamless. Cannot fault them...and they are all very courteous, friendly and professional. It was Nigel this time. Thankyou very much ..always there when you need them. Pam S

March 18, 2026
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Fantastic family buisness

What a brilliant, family run business!
Your heart sinks when your boiler breaks and you need a new one 🤦🏼‍♀️
But Jones the Gas were fantastic, and what a relief to know your hot water and heating will respond the moment winter set in. Couldn't praise them enough, cheers!

August 14, 2025
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

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