Jones The Gas Reviews 

323
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company and consistently consider them the absolute best professionals in the region. Customers frequently praise the exceptionally polite, highly skilled staff who take the time to explain every detail of the work and always leave residential properties completely clean and tidy. Consumers also appreciate the highly competitive pricing and truly exceptional value for money across all comprehensive boiler installations, routine annual services, and unexpected repairs. Many people value the prompt emergency call-outs, excellent ongoing communication, and reliable scheduling that consistently keep their home heating systems running smoothly throughout the winter.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional workmanship, punctuality, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as friendly, highly... See more

Price

Customers consistently note positive experiences with price, often highlighting very reasonable charges and... See more

Value for money

People report positive experiences with value for money, sharing a strong consensus that the service is well... See more

Customer service

Reviewers express great satisfaction with the customer service, highlighting friendly and professional team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jones The Gas are the best. Customer service is second to none, whomever from the small team comes out is friendly, professional and explains what they're doing and why. Very competitive prices. We... See more

Rated 5 out of 5 stars

Skilled technicians from Jones the Gas have completed 2 jobs for me. On both occasions we had good workmanship and clear explanations which inspired confidence in the work completed. Paper work and bi... See more

Company replied

Rated 5 out of 5 stars

I HIGHLY Recommend 'Jones the Gas' (Flintshire) They are a very Professional, Friendly Team of TRUE ENGINEERS who removed my old boiler system, repaired the damage caused by previous install... See more

Company replied

Rated 5 out of 5 stars

Fixed the issue with my boiler and saved me a fortune after being told by another company that I needed a new boiler. Pleasant and professional, engineer did a thorough job, didn’t rush, and left ever... See more

Company replied


Company details

  1. Gasfitter
  2. also in
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor

Written by the company

At Jones the Gas, we pride ourselves on delivering high-quality heating and gas services across Flintshire and the surrounding areas. With years of hands-on experience and a growing team of skilled engineers, we specialise in boiler installations, servicing, repairs, power flushing, smart heating upgrades, and more. We’re known for our attention to detail, honest communication, and turning up when we say we will — no excuses. Whether it’s replacing an old inefficient boiler, fixing a heating fault, or installing smart controls like the Salus iT700, every job is completed to the highest standards using trusted products and proper techniques. Our customers choose us because we genuinely care. We offer clear quotes, keep you informed every step of the way, and never leave a mess behind. Hundreds of 5-star reviews speak for themselves — and there’s always a friendly voice at the end of the phone. We’re not just here for quick fixes — we build long-term trust. So if you’re looking for a heating company that shows up, knows their stuff, and puts the customer first, give us a shout. Jones the Gas — keeping Flintshire warm, one boiler at a time 🔧🔥 #Hellooo


Contact info

5.0

Excellent

TrustScore 5 out of 5

323 reviews

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5.0

All reviews

(323)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can not begin to say how brilliant…

I can not begin to say how brilliant this service is. The knowledge and professionalism from this company is second to none. I am delighted. Big big thank you 🙏🏽

December 10, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review 🤗

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Rated 5 out of 5 stars

Great customer service

Turned up as arranged. Great communication, all in all very easy. Recommended

December 9, 2025
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Great service and professional advice

Great service and professional advice. Highly recommend Jones the Gas. No fuss, Nigel knew what the problem was almost immediately and resolved it.

Definitely worth every penny!

Peter

December 2, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review 🤗

Rated 5 out of 5 stars

First class service

New boiler relocated and fitted. Excellent customer service. Incredibly respectful of our home. Highly recommend.

December 3, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review 🥰

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Rated 5 out of 5 stars

New boiler and hot water cylinder

We had a new boiler and vented hot water tank from Jones the Gas. We were really impressed with the service we received from the initial quote to completing the work. They managed their work to leave us with heat and water at night whilst the works were ongoing which was a big help as the work took place in a cold snap. They were very polite and friendly and left our house spotless every night. Would have no hesitation in recommencing them .

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Yearly Boiler service

I have used Jones the Gas for the last 3 years to service my boiler. The service is excellent, they are very professional, always on time, take pride in their work, respect my property ( even wear booties over their boots!) They always respond to my emails requesting a service very quickly, ensure you book in advance as they are busy. Cannot fault them and would absolutely recommend the business to anyone wanting a reliable and professional service.

November 18, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review 😇

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Rated 5 out of 5 stars

Work efficiently completed

Work efficiently completed, every where was left clean and tidy.
Excellent communication, from the company to arrange the engineer’s visit and then from the engineer who explained everything clearly and showed us what he was doing
. First class customer service all round.
very professional ,highly recommended

November 10, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review ☺️

Rated 5 out of 5 stars

Annual boiler service.

Work efficiently completed, area left clean and tidy. Excellent communication, initially from the company to arrange the engineer’s visit and then from the engineer who explained everything clearly. First class customer service all round.

November 11, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review 😊

Rated 5 out of 5 stars

As always professional and tidy

As always professional and tidy. Have used Jones The Gas for many years now and would highly recommend…

November 10, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

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Rated 5 out of 5 stars

Found this firm to be friendly and…

Found this firm to be friendly and professional . Nigel was friendly and polite and I was pleased with the work carried out. would definitely recommend the firm

November 7, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

First Class Service

Great service from beginning to the end of boiler fit cant recommend this company highly enough 5 star definitely

November 5, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review 🤗

Rated 5 out of 5 stars

Hot water and heating installation.

Jones the Gas was recommended to me by an acquaintance who had work done by them previously. My request for a quote was immediate and the work to revamp my hot water and heating system was completed in a professional trouble free manner. I was pleased that I had chosen a local company as I have the assurance that any issues will be dealt with promptly. The total charge was less than the two quotes I had from larger companies which was a good reason to choose them. I would not hesitate to recommend 'Jones the Gas' for installation and ongoing maintenance.

October 17, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review! 🙏
It was an absolute pleasure working for you — especially as you went the extra mile by clearing the house and moving out so we could carry out the work safely and efficiently. We really appreciate that — thank you so much! ❤️

Rated 5 out of 5 stars

Excellent service

Excellent service, care and attention to detail was second to none, dont pay for a rip off contract service from the big companies, get Jones the Gas 👍

November 4, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

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Rated 5 out of 5 stars

Brilliant company

Fantastic service.

Got in touch about a problem with my boiler, they gave me advice on trying to see if I can remedy the problem myself and if the problem persists then to get back in touch.

It was beyond my knowledge and capabilities what the problem actually was so I contacted them once again and they had an engineer out within half an hour.

Really professional and highly knowledgeable in their trade, explained in detail why and how the issue came about.

Had the problem sorted in no time. Great guys and will be using them again for any future boiler issues/services.

October 27, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the brilliant review

Rated 5 out of 5 stars

Always polite and professional

Always polite. Professional and explained the fault. Gavin showed me the part he had replaced. He respected my property left everything clean and tidy.

October 23, 2025
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Brilliant company from my initial…

Brilliant company from my initial enquiry to completion of the installation of a new boiler 100% seamless with outstanding workmanship and second to none communication.

October 23, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review , it was a pleasure working for you ☺️

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