Jones The Gas Reviews 

323
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company and consistently consider them the absolute best professionals in the region. Customers frequently praise the exceptionally polite, highly skilled staff who take the time to explain every detail of the work and always leave residential properties completely clean and tidy. Consumers also appreciate the highly competitive pricing and truly exceptional value for money across all comprehensive boiler installations, routine annual services, and unexpected repairs. Many people value the prompt emergency call-outs, excellent ongoing communication, and reliable scheduling that consistently keep their home heating systems running smoothly throughout the winter.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional workmanship, punctuality, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as friendly, highly... See more

Price

Customers consistently note positive experiences with price, often highlighting very reasonable charges and... See more

Value for money

People report positive experiences with value for money, sharing a strong consensus that the service is well... See more

Customer service

Reviewers express great satisfaction with the customer service, highlighting friendly and professional team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jones The Gas are the best. Customer service is second to none, whomever from the small team comes out is friendly, professional and explains what they're doing and why. Very competitive prices. We... See more

Rated 5 out of 5 stars

Skilled technicians from Jones the Gas have completed 2 jobs for me. On both occasions we had good workmanship and clear explanations which inspired confidence in the work completed. Paper work and bi... See more

Company replied

Rated 5 out of 5 stars

I HIGHLY Recommend 'Jones the Gas' (Flintshire) They are a very Professional, Friendly Team of TRUE ENGINEERS who removed my old boiler system, repaired the damage caused by previous install... See more

Company replied

Rated 5 out of 5 stars

Fixed the issue with my boiler and saved me a fortune after being told by another company that I needed a new boiler. Pleasant and professional, engineer did a thorough job, didn’t rush, and left ever... See more

Company replied


Company details

  1. Gasfitter
  2. also in
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor

Written by the company

At Jones the Gas, we pride ourselves on delivering high-quality heating and gas services across Flintshire and the surrounding areas. With years of hands-on experience and a growing team of skilled engineers, we specialise in boiler installations, servicing, repairs, power flushing, smart heating upgrades, and more. We’re known for our attention to detail, honest communication, and turning up when we say we will — no excuses. Whether it’s replacing an old inefficient boiler, fixing a heating fault, or installing smart controls like the Salus iT700, every job is completed to the highest standards using trusted products and proper techniques. Our customers choose us because we genuinely care. We offer clear quotes, keep you informed every step of the way, and never leave a mess behind. Hundreds of 5-star reviews speak for themselves — and there’s always a friendly voice at the end of the phone. We’re not just here for quick fixes — we build long-term trust. So if you’re looking for a heating company that shows up, knows their stuff, and puts the customer first, give us a shout. Jones the Gas — keeping Flintshire warm, one boiler at a time 🔧🔥 #Hellooo


Contact info

5.0

Excellent

TrustScore 5 out of 5

323 reviews

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5.0

All reviews

(323)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Very clean and tidy work from start to finish. Highly recommended.

October 17, 2025
Unprompted review
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Reply from Jones The Gas

Thanks for the great review 👍🏻

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Rated 5 out of 5 stars

Dean replaced 2 radiators for me

Dean replaced 2 radiators for me, he was very polite, explained everything and cleaned up when he had finished plus it was not as expensive as I thought it would be, I would highly recommend him

October 16, 2025
Unprompted review
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Reply from Jones The Gas

Thank you ☺️ I’ll let Dean know about you lovely review

Rated 5 out of 5 stars

First class customer service

From initial phone call to job finish Jones the Gas was professional in all aspects. Extremely pleased with admin and workmanship. Would definitely use again.

October 14, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, arrived on time, was friendly. Repaired the problem efficiently, and the price was amazing!
Thank you so much, would highly recommend!

October 15, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review ☺️

Rated 5 out of 5 stars

Jones the Gas- just the best

Dean telephoned, before arriving, just to let me know he was on his way. He works tidily and efficiently, clearing away any mess he has made. I would never go anywhere else now for any gas installations, services. He and all his staff are just great. You know you can trust them implicitly and they are all extremely courteous. They will let you know the work they have carried out and explain it in a way you understand. Once again, thank you Dean, for completing the annual service on my boiler.

October 10, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review ☺️ we really appreciate it

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Rated 5 out of 5 stars

Highly recommend

Efficient engineers, friendly, clean working and cleaned any mess (if any).
Highly recommend using Jones the Gas

October 6, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the review 😇

Rated 5 out of 5 stars

Intermittent boiler fault

Engineer was excellent very polite and explained what he was doing to rectify boiler fault. Would have no hesitation in using again. Thanks

October 7, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review 😇

Rated 5 out of 5 stars

On time clean and tidy

On time clean and tidy . talked though the service of the boiler Nigel was great talk about he had done.will use again

September 30, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review 😊

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Rated 5 out of 5 stars

Just brilliant

Just brilliant: friendly, professional and trustworthy. I wouldn't use anyone else. Thanks Dean and Kaye.

September 21, 2025
Unprompted review
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Reply from Jones The Gas

Thank you 🤗 OG jones the gas customer 🥰

Rated 5 out of 5 stars

First-class service

First time we've used the services of Jones The Gas... but so glad we did. It is so very difficult to find a company these days that is reliable, totally competent and honest. Dean was fantastic in all respects, and very knowledgeable. If you have a problem with your heating/boiler etc., make sure you call this business first.

September 4, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Brilliant Service from Jones The Gas!

Jones The Gas delivered an exceptional boiler installation experience from start to finish!
We recently had a new LPG boiler and new radiators installed by Jones The Gas in our caravan, and the entire experience was exceptional. From the initial enquiry to the final installation, the team demonstrated professionalism, expertise, and genuine care.
A huge thank you to Kaye, whose outstanding customer service made all the difference. She kept us informed at every stage, answered all our questions promptly, and ensured everything ran smoothly and provided a detailed account of costs and alternative options. Her communication was clear, friendly, and reassuring throughout.
The installation team—Dean, Dean, and Lee—were fantastic. They arrived on time, worked efficiently, and showed great attention to detail. Their workmanship was top-quality, and they left everything clean and tidy when the job was completed, which we really appreciated.
We’re absolutely delighted with the new boiler. Excellent value for money with the additional benefit of more savings due to the noticeable improvement in heating and efficiency. We wouldn’t hesitate to recommend Jones The Gas to anyone looking for a reliable, friendly, and professional service. A truly five-star experience!

September 2, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the absolutely brilliant review & it was a joy working for you , thank you

Rated 5 out of 5 stars

Jones the gas is highly recommended

Jones the gas was recommended to me by a neighbour. I needed an annual boiler service. From my first call, to the appointment which was kept, to the explanations of work done & the paperwork that followed, I can highly recommend Jones the gas. I’m very pleased I used them & will continue to use them.

August 26, 2025
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

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Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very professional from start to finish. Kept well informed of what was happening. Highly recommend.

August 18, 2025
Unprompted review
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Reply from Jones The Gas

Thank you 🤗

Rated 5 out of 5 stars

Highly Recommended

Fantastic service and price. Great job in replacing our boiler. All work done to a high standard and very clean and tidy. Would recommend to anyone looking to get a new boiler.

July 22, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

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Rated 5 out of 5 stars

Jones the gas

Jones the gas team recently fitted me a combi boiler, replacing my boiler and tank. A fantastic job. The lads are so helpful and polite. Leaving everywhere clean and tidy. I highly recommend them.

April 30, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review 😊

Rated 5 out of 5 stars

Great service and great communication

Great service and great communication. I can't speak highly enough about them. Have had boiler fitted by them and serviced. 10 out of 10.

June 23, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

JONES THE GAS New gas boiler installation

JONES THE GAS previously used for boiler maintenance but this was for installation of new gas condensing boiler, complete 'clean out' of central heating system with new pump. All work carried out most satisfactorily to time (two days). System working as expected. Really clean and tidy operation throughout. Many thanks.

June 13, 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review 🤗

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