Jones Whyte Reviews 

2,569
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their attentiveness, professionalism, and helpful guidance throughout various processes. Many people found the overall service efficient, easy to understand, and stress-free, especially for complex matters like property purchases or wills. Reviewers consistently highlighted excellent communication, with prompt responses and clear updates keeping them well-informed. However, some customers also noted issues with communication, experiencing slow responses, lack of updates, and delays in receiving important documents. A few people mentioned cases where documents were lost or found the service to be unprofessional, leading to frustration and stress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising individual employees for their... See more

Service

Customers had positive experiences with service, often describing it as outstanding, professional, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the friendly, supportive, and... See more

Response time

Consumers generally report positive experiences with response times, highlighting prompt, efficient, and... See more

User experience

Clients share positive opinions on user experience, with many describing it as exceptional, supportive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

John Paul was very attentive and was always available to take our calls. He responded swiftly and talked us through the house offer process very expertly and clearly. From day 1 he was helpful and off... See more

Company replied

Rated 5 out of 5 stars

My experience from Erin and Carole was excellent. They helped my family deal with my mum and dad estate after having a bad experience with another lawyer. Erin has been fabulous keeping us informed ev... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Ranisha in Glasgow getting our wills sorted out. She was super patient with us, flagged risks that we hadn't considered and we felt she had our best interests at heart. Highly r... See more

Company replied

Rated 5 out of 5 stars

We approached Jones Whyte for the purchase of our new home in Scotland. As we are moving from England, we wanted to fully understand the Scottish home-buying process. The team explained everything cle... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Family Law Attorney
  4. General Practice Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

A friendly yet dynamic law firm operating and appearing throughout Scotland and based in Glasgow. Our solicitors have over 25 years of experience across a broad range of disciplines, courts and tribunals. Experienced lawyers for family law, property, personal injury and other legal services in Scotland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,569)

357 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently have had dealings with Jones…

I recently have had dealings with Jones Whyte who helped me with my mothers trust fund.I was guided through the stressful process of selling mums bungalow by Kiera Hazlett.Not only was Kiera very professional,kind and easy to talk to she kept me informed every step of the way and I felt she genuinely cared.I would recommend Jones Whyte 100% to anyone one needing help/advice on trust funds.

March 6, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Professional conveyancing services

It was already our second house move with Jones Whyte supporting the legal aspects and again all done with full professionalism. Thank you!

February 16, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

I highly recommend these solicitors…

I highly recommend these solicitors especially Shraiyah she was extremely helpful and efficient with her services, very quick process for myself and thanks to Shraiyah everything i asked was always done in a timely manner and without any fuss.

March 6, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Excellent service

We had excellent service from Weronika Wysakowska who was easy to contact and very responsive.

She remained very professional throughout our process and proactive.

She explained the whole process thoroughly and we are entirely satisfied.

March 5, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Friendly, courteous and professional

I have found everyone at Jones Whyte to be friendly, courteous and professional. Plus they work with speed and efficiency. I would recommend them to anyone.

March 4, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Holly has been super helpful with our…

Holly has been super helpful with our move. She has kept us in the loop and explained to us the process and subsequent charges.

This is our second time using Jones Whyte. Would recommend them and Holly.

March 4, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Very good experience updating my will

Very good experience updating my will. I was looking into having a simple document in place to give me peace of mind after divorce so my children will not have issues should anything happen to me. Ranisha Singh was very professional and easy to speak to and kept me informed of what was needed done at every stage. Very satisfied and will keep you in mind for future legal matters.

March 3, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Great Service!

Great experience dealing with Shenai today (02/03/2026). Couldn't have realistically been any more efficient with helping me submit an offer for a property and dealing with all aspects of the process. Took over seemlessly from previous correspondence I had had with other Advisors. Many thanks!

March 2, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 4 out of 5 stars

Excellent Service

When my local and regular Solicitor was no longer available to me this Company stepped in to help me with the Sale of my Fathers property as well as dealing with the purchase of my own property. They were very fast acting, understanding and good communicators.

In particular the Paralegal I was dealing with (Nicole Hoffay-Somerville) was absolutely excellent in her dealings with me. She was very knowledgeable, friendly, reliable and went our of her way to make sure my needs were met. I would recommend her highly.

February 20, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Trust the professionals

Jones Whyte took over the management of my affairs when previous solicitors, Mclures ceased business, have no complaints, everyone that I have had dealings with have always been very professional, efficient, polite and understanding, in particular Courtney Gladstone and Cathryn Shirley, I have no worries as I am confident that my affairs are in safe hands ,from taking care of not just my property being in family trust but also my last will and testament wherein Jones Whyte are my executors of my whole estate, thank you and I score them all 5 gold stars

February 1, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Cathryn Shirley - excellent servi e!

I came to Cathryn Shirley via the National Trust free will service, and I can honestly say was excellent from start to finish. Humane, friendly, knowledgable and thorough. An excellent service all round and she is definitely an asset to Jones Whyte. Thank you Cathryn!

February 27, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Solid experience and accurate advice.

John Paul McGuiness was so professional and kind submitting my offer to purchase a peoperty.
It waa my first time doing this precedure and I appreciate his patience and accuracy in the process to help me to get an offer accepted.
Thank you so much John.
Sincerely.
Viridiana GT

February 20, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Sarah Shaw was a pleasure to work with…

Sarah Shaw was a pleasure to work with while dealing with the estate of both my parents.

She was professional and very thorough.

February 28, 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

I accompanied my elderly mother to…

I accompanied my elderly mother to Jones Whyte to update her will.
Before her meeting she was very anxious about her meeting with the lawyer but when we arrived we were introduced to Katie Bastianelli and after five minutes in her company I could see my mum was relaxed and at ease with Katie.
The meeting lasted about 40 mins and through the whole process Katie was professional and understanding.
I can't thank Katie enough for the way she dealt with my mum's will.
I would have no hesitation in using Jones Whyte in the future.

January 30, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Shenai Chain

Shenai has been brilliant, always at hand and super easy to get a hold of to help us with any problems, big or small, can’t recommend enough.

February 24, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Everything was well explained and to…

Everything was well explained and to our satisfaction.
Stepheny .and thanks again to all your support and teams was very helpful and pleasant

February 23, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Excellent work from Holly!

Excellent work from the team, especially Holly Reilly. When I was told my offer was accepted at 4:50pm on a Friday afternoon but had to have it submitted by close of play before the weekend, Holly willingly volunteered to stay late and get the offer in for me at literally no notice. Throughout this she was very professional and very friendly, helping guide me through the required steps to get across the line. Holly really went above the call of duty with this one and I am extremely grateful.

February 20, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Thank you for your professionalism in…

Thank you for your professionalism in putting our offer to the seller - Fantastic Andrew & Julie

February 3, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 4 out of 5 stars

Really fast communication

Really fast communication, kept me in the loop with any progress/updates.

February 20, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 1 out of 5 stars

Horrendous

Horrendous. Don’t use this company for a divorce. Promised the world but failed to deliver.

December 15, 2025
Unprompted review
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Reply from Jones Whyte

A Partner will be contacting you regarding your concerns. We do not accept that the service provided aligns with the description set out in your review

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