Joolca UK Reviews 59

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their innovative designs and solid construction. Many people highlight the excellent customer service, describing it as responsive, professional, and genuinely customer-focused, with quick replies and efficient problem resolution. The products are frequently described as well-designed and functional, with many users appreciating their ease of use and effectiveness, especially for off-grid needs. Reviewers are particularly impressed with the prompt response times from customer support, even on weekends, and the company's commitment to standing by their warranty.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers are very happy with their purchases,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as superb, amazing,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality and solid... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an off grid camper being able to take a hot shower is a game changer and has made my camping trips even better. The customer care and support Joolca offers is amazing. During a recent trip I had... See more

Rated 5 out of 5 stars

Very rare to find a company that stands by their warranty, is actually reachable and responds quickly. I have slowly acquired many joolca items thanks to their innovative designs and when there is... See more

Rated 5 out of 5 stars

Having done some research on shower tents, I came across the Joolca double en-suite and I’m so glad that I did.This product is so well designed and constructed, and is fully functional in no time .... See more

Rated 5 out of 5 stars

We bought some stuff from this company several times I can’t thank you enough how helpful they are Product really good quality no disappointment always fast answer and respond so quickly I will us... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

59 reviews

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Rated 5 out of 5 stars

So I had a problem with my Joolca hot…

So I had a problem with my Joolca hot shower. I sent an email saying I had a problem. They replied very quickly and by 2nd email they had sent a replacement part.few days later checked that it had arrived and working ok. Amazing customer service. 10 out 10.They care about their products and there customers. Really friendly and helpful. Can't recommend them enough. I tell people to look at this company and it produces. You will not be disappointed.i live off grid and hard it to fund good product that last and helpful after sales but with Joolca I don't have to worry. Fantastic product! Fantastic customer service. Well done and thank you

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Im very pleased with Joolca

Im very pleased with my Joolca shower. The product is of the highest standard and works much more effectively than I ever could have imagined. Joolca also offer great customer support. I can't fault them and would definitely recommend. Thanks Joolca, I'm one a happy camper :)

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a joke in the UK.

Two times now, I have ordered from this company and they have let me down. They not fulfilling their orders. They tell me their move to warehouse. That was 5 weeks ago. To me, it should be priority to keep customers happy. This company is a joke. They're not fulfilling orders taking. your money. Anyone that deals with them be aware that they'll take your money but not fulfil their orders.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

I had an issue with my Joolca shower not igniting. I emailed support and they got back to me very quickly ( much quicker than I had expected!). They were able to help diagnose the issue and sent me a video of how to fix. It worked a treat! I have had several follow up emails to check that everything was fine. Superb service.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

West Coast Bliss. Singing in the rain.

It took us time to install our Joolca shower unit at our off grid log cabin on the West Coast of Scotland.
Woh after replacing the batteries and switched on the shower wonderful hot water and powerful water flow.
Just a great system and so simple to use, well designed. Take a bow.
Yours Roger.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Game changer

I had been contemplating getting a Joolca nomad for quite some time, after many years of camping and not having good facilities at some sites, the Joolca system is a game changer, at the start of the year, having to wash my two young dogs at the campsite and freezing cold water was the decider, absolutely brilliant if you’re thinking of buying one, don’t hesitate.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Comfort with out compromise

As a somewhat seasoned outdoorsman, who’s looking to add a bit of comfort. I was going through YouTube as one does and seen the Joolca shower system, well it looked the mutts nuts, so I watched it again just to make sure it was up to to job for our good old Scottish climate.

I went into the Joolca website purchased the Nomad which I’ve used to the best of its ability, to not only to clean myself but to clean down the mountain bike and my kit, when is just as muddy as myself, it beats a bucket of water with a shower spout screwed on to it .

I was well impressed with the Joolca kit I purchased a gotta go loo which I’m waiting on arrival as it’s so popular it’s on back order . Nothing like a comfortable dump, when your out in the sticks.

May 30, 2024
Unprompted review
Rated 1 out of 5 stars

I bought the full kit for shower…

I bought the full kit for shower camping first time its coming like second the heating machine afther when I was in holiday I can't possibly to shower because its missing some pieces I was very hungry because I was to the company to check well and its was without showers in me holidays just in hotels 🙄 I spend 400£ and I'm not try it ...

August 17, 2022
Unprompted review
Joolca UK logo

Reply from Joolca UK

Hi Gheorghe,

Sorry for the late response - we've recently set up our Trustpilot account and we're getting back to everyone.

I'm very sorry that you were missing items from your HOTTAP and had to use hotel showers during your holidays! Having missing parts is definitely not the norm, and I can see that in 2022 (when you left your review) you reached out to our support team and we helped organise a new HOTTAP for you.

I hope that everything was resolved and that you've had many great adventures with your HOTTAP! :)

Cheers,
Emre

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