Joopzy Reviews 246

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

In April 2024 I made an order costing 33€uro, I never received it and I did not get any response to my messages.

Rated 5 out of 5 stars

Other than my soda-can Seal & Sip Tops taking a tad longer to come than expected, probably my own impatience, they came, they are exactly what I hoped! (I’d had them years ago but hadn’t seen them a... See more

Rated 2 out of 5 stars

After reading the 1st few reviews I have decided against purchasing from this company, despite the 24/7helpline being pretty helpful. They have completley changed my mind. The thought of non deliver... See more

Company replied

Rated 1 out of 5 stars

Scam!!!! Customer service is non reachable through phone. Email response is automated generated. Kept getting the same response. Never received my order. Fake order #. Spent 40.00 on a device. Never... See more

Company replied

Company details

Information provided by various external sources

You’ve just found the greatest online store for most of your needs. Browse our website and stay tuned to our social media for great discount opportunities. Send all inquiries to support@joopzy.com or contact us via live chat on our website. We'll try to resolve any issues as soon as possible.


Contact info

1.8

Poor

TrustScore 2 out of 5

246 reviews

5-star
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Rated 2 out of 5 stars

China junk

Order took a while but it’s from China. What do you want.. product not working right. Reached out and they said send a video. I did and never heard back. Spend a bit more for similar and don’t waste your time 😐

January 4, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible company to order from

I order an item on Dec 6th for a Christmas present. As of Dec 23rd, I still have not received the item even though it said delivery in 7 to 10 business days. I sent an email asking for the tracking number and I never received it. I asked for the tracking number again and I still have not received a reply. I would never recommend this company to anyone and I will never order from them again.

December 23, 2019
Unprompted review
Rated 1 out of 5 stars

If I can give this company a zero I…

If I can give this company a zero I would!!! The cars I received was defective and the boxes was wet... They didn't look like what they advertised at all. They are not worth the money I paid!! For anyone that is thinking about ordering from them please do you research first!!

Mrs. Garder

December 21, 2019
Unprompted review
Rated 1 out of 5 stars

This company will steal your money

This company will steal your money. I ordered a pair of glasses on 11/27 and to date have still not received it. I paid for shipment tracking and insurance. Joopzy sent me an alert that the "order had been completed," and yet the tracking number they provided showed that the package had never been sent. When I spoke with customer service, they kept insisting that "This order is marked as complete," yet have not provided any documentation. It's my belief that someone simply marked this order as "sent" and never followed through. Joopzy customer service is not doing their due diligence to investigate and has effectively stolen my money by ignoring my requests for a replacement shipment and/or refund. Please let this review serve as a warning to U.S. customers that this is a company will rip you off.

SCAMMERS. DO not trust them.

December 14, 2019
Unprompted review
Rated 1 out of 5 stars

WORST COMPANY!

WORST COMPANY!! Do not trust

Ordered items for 28usd , never arrived, was sent fake tracking number.

I sent email and no reply.

December 11, 2019
Unprompted review
Rated 1 out of 5 stars

HORRIBLE

Honestly, if I could give this company a negative star rating, I would. I fully believe this company is nothing more than a scam to take your money. DO NOT give them a penny. The customer service Live Chat platform is a joke. There is no way to actually reach someone to resolve an issue. Just RUN far and fast from Joopzy.

December 4, 2019
Unprompted review
Rated 1 out of 5 stars

This is a terrible place to buy…

This is a terrible place to buy anything from. I did but you don’t have to. Virtually everything they sell is is available at other places but at least without various dissapointments that come with this thing, whatever it is. STAY AWAY.

November 5, 2019
Unprompted review
Rated 1 out of 5 stars

0 STARS BASICALLY STOLE MY MONEY

I ordered headphones on October 11 and the order is still being processed. It hasn't even shipped. I got an email saying that my order was being processed and then another from paypal that my card was charged but i still haven't gotten the headphones or a confirmation email saying that they are in the processed of being shipped. They basically took my money and just never replied or shipped my order.
EXTREMELY DISAPPOINTED WOULD NOT RECOMMEND!

October 27, 2019
Unprompted review
Rated 1 out of 5 stars

Bought an iPhone case for my daughters…

Bought an iPhone case for my daughters 15th bday a month in advance to avoid any issues. Still haven’t received it and her bday has come and gone. They said it was delivered. It has not been. Basically they stole 15 dollars from me. And they refuse to work with me at all. Continue to make excuses.

October 16, 2019
Unprompted review
Rated 1 out of 5 stars

I ordered some veneer teeth they were…

I ordered some veneer teeth they were plastic I could have bought it at the dollar store for Halloween. I was very disappointed what a waste of money I got ripped off. As soon as I saw them I threw them in the trash can. I can't believe this company is online selling bogus products please don't order any veneer teeth they will rip you off for plastic.

October 15, 2019
Unprompted review
Rated 1 out of 5 stars

0 stars

I've been trying to get this queen music box for over a montj... I cant stand this process. I got it as a gift and now they dont get a b day present so thanks joopzy

September 13, 2019
Unprompted review
Joopzy logo

Reply from Joopzy

Dear Tom,

I am very sorry to hear that you had such a negative experience at Joopzy.

If you have ordered product and didn't receive it or have any complaints or concerns about your order, email me your order number to support@joopzy.com. Use "Tom- RW" as an email topic.

I will do my best to investigate this issue as soon as possible. The process should take no longer than 1 business day.

Hopefully, we can work out this issue. Looking forward to your reply.

Best regards,
Emma

Rated 1 out of 5 stars

Bought some LED hoop lights

Bought some LED hoop lights, which looked great in the photos and video showing how they worked, and what arrived was nothing like that. About $5 worth of LEDs for $30. Some special offer that was. I had a feeling it was going to be a waste of money just looking at the site, and I should have trusted my instinct.
Do not buy anything from Joopzy. It's an Internet Pound Shop.

September 13, 2019
Unprompted review
Joopzy logo

Reply from Joopzy

Dear Paul,

I am very sorry to hear that you had such a negative experience at Joopzy.

If you have ordered product and didn't receive it or have any complaints or concerns about your order, email me your order number to support@joopzy.com. Use "Paul- RW" as an email topic.

I will do my best to investigate this issue as soon as possible. The process should take no longer than 1 business day.

Hopefully, we can work out this issue. Looking forward to your reply.

Best regards,
Emma

Rated 1 out of 5 stars

If I could give ZERO stars

If I could give ZERO stars, I would!!!

Ordered Silicone stand-up "zip" bags. They are useless. They don't stay zipped! As soon as I zip it up, it immediately unzips itself. I contacted customer service regarding the issue and they told me to send a video of the problem, which I promptly did. I then waited for their response, hoping they would offer to exchange just in case I got a bad batch. They did not stand behind their product and told me I was outside of the window to return and would not get a refund.

I went through Paypal, which is how I paid for the items, and went through Paypal's resolution process. At that time Joopzy said I could get a refund if I sent the item back but that shipping would be my responsibility. These scammers are in Georgia, as in the Soviet Union Georgia, and sending it back to them would cost me just as much as my refund.

Long story short; I got scammed and got stuck with garbage from these shady people who do not stand behind their products!

Lesson learned. Karma sucks. Have the day you deserve, Joopzy!

September 12, 2019
Unprompted review
Rated 5 out of 5 stars

I was really happy and more hop full…

I was really happy and more hop full for future communication.

September 7, 2019
Unprompted review
Joopzy logo

Reply from Joopzy

Dear Rasma,

Thanks for taking the time to leave us a review.

We are really pleased to hear that you were impressed with the overall service.

Hopefully, you wouldn’t hesitate to use our services again.

Best Regards,
Emma

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