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Company details

  1. Property Investment

Written by the company

Joseph Mews is a leading UK property investment company, combining deep expertise with an unrivalled track record. Over the last 10 years we’ve helped developers deliver exciting new projects, building ourselves into one of the most forward-thinking, progressive and reputable property investment companies in the country – specialising in residential and off-plan developments. What makes us unique is our complete 360-degree service. We only work with proven, reputable developers to deliver the very best developments, ensuring high-standards and world-class quality at every touchpoint. Combined with a market-leading distribution channel and dedicated customer service offering, we’re well-equipped to support developers to realise their vision while helping our clients build wealth and meet their objectives. Joseph Mews’ reach spans continents – from our head office in Birmingham we’ve consistently expanded in key global destinations including the United Arab Emirates, South-East Asia and South Africa, bringing our award-winning customer focus and first-class property developments to both domestic and international audiences.


Contact info

4.2

Great

TrustScore 4 out of 5

15 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Misleading payment structure and…

Misleading payment structure and refusal to refund

I would advise anyone considering this company to proceed with caution and ensure everything is confirmed clearly in writing before paying any money.

From the outset, I was told the process would involve paying £5,000 initially, followed by a further payment, with the remaining balance to be covered by a mortgage once the property was completed. At no point was I made aware that I would later be required to provide an additional £23,000 in cash in order to proceed.

Throughout the process, I was in regular communication with the company and was repeatedly reassured, which led me to believe things were progressing as expected. However, when it came time to secure the mortgage, this unexpected additional cash requirement made it impossible for me to continue.

As a result, I had no choice but to walk away from the investment. Despite this, I was refused a refund of the substantial funds I had already paid, even though the property has since been sold on to someone else.

I am now exploring my legal and regulatory options. If anyone else has had a similar experience with this company, I would encourage you to respond to this review or reach out to me via Trustpilot as I asked to be put in touch with the other people who also went thought the same as me and there was no help at all.

February 28, 2025
Unprompted review
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Reply from Joseph Mews

Thank you for taking the time to leave a review. We are sorry to hear that you are disappointed with the outcome of your reservation.

However, it is important to clarify a few factual points for anyone reading this review.

At the time of reservation, a written and signed reservation agreement was completed in full and acknowledged by you on 5 January 2023. This document clearly states that:

- The £5,000 reservation fee is non-refundable should the purchaser withdraw
- The reservation is not subject to mortgage finance being secured
- A 20% deposit is required on exchange of contracts
- Exchange must take place within the reservation period, failing which the reservation fee is forfeited

These terms were not introduced later and were not amended at any stage. They were clearly set out in writing and accepted at the point of reservation

The additional funds you refer to were not an unexpected charge, but part of the standard deposit structure disclosed in the reservation agreement. Unfortunately, when it became clear that you were unable to proceed to exchange, the transaction was treated as a purchaser withdrawal, in line with the signed terms.

We understand that property purchases do not always proceed as planned, particularly when financing arrangements change. However, the reservation fee was applied strictly in accordance with the contractual agreement signed by both parties.

We remain confident that the process followed was transparent, compliant, and fair. If Trustpilot or any relevant authority requires documentation, we are happy to provide it in full.

Rated 5 out of 5 stars

Highly Recommend

I had the pleasure of working with Travis from Joseph Mews and couldn’t be more impressed with the level of service and professionalism he provided throughout the entire process. From our first conversation, Travis was knowledgeable, approachable, and genuinely invested in helping me make the best decision.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, even though I have not yet started my investment journey, when I am ready, Travis will be my first call. Investing in property is something I feel very nervous about, but following a few conversations with Travis, I felt immediately at ease, his knowledge is amazing. Joseph Mews also seem a great company!

June 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Highest quality

Entire experience throughout has been second to none. Quick response times and blown away by the quality of their projects. Would highly recommend and look forward to working with them again in the future.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Travis made this whole process a really enjoyable experience from start to finish. He guided, and is still guiding me through each process and gave me the nudge I needed. I couldn’t recommend either him or his colleagues enough when it comes to something like this, they take away the stress and make it more of an exciting commitment. Thanks to all who have been involved so far.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

First class service and support throughout

Joseph Mews are a trusted partner for U.K. property investors. The knowledge and information they provide is always first class and the developments they have to offer are excellent choices for investors like ourselves. The support they provide is excellent and I would not hesitate to recommend them to other investors looking for new build opportunities

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Would Recommend!

I have recently reserved my first investment property in the UK thanks to the support and guidance of Travis Comery. He spent considerable time finding the right development for me, which I will always appreciate, I look forward to the next steps and finding a tenant!

June 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Thank you Travis!

I had the pleasure of dealing with Travis at Joseph Mews and I am very satisfied with the level of service received! I would recommend him to anyone looking to purchase their next investment due to his in depth market knowledge, and his willingness to go above and beyond. Thank you Travis.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Investment Experience

Had a fantastic experience with Joseph Mews. Travis was knowledgeable, responsive, and made the whole process smooth and straightforward. Highly recommend Travis for anyone looking to invest.

June 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolute pleasure dealing with Luke

I've dealt with Luke Clarke, who has been an absolute pleasure to deal with. He's been incredibly helpful in giving me an idea of the standard apartments to expect and answered all my queries swiftly. Luke even managed to arrange a site visit for me to No 30 St. Paul's Square and another development: Gunsmith House, which has been very helpful.

May 1, 2025
Unprompted review
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Reply from Joseph Mews

Dear Adelkameshki,

Thank you so much for the kind words! We’re really pleased to hear your experience was smooth and helpful. We're always here if you have any more questions along the way!

Warm regards,
Joseph Mews Team

Rated 5 out of 5 stars

Helpful team

From the very first contact with Luke Clarke within Joseph Mews’ team in Birmingham, he was always helpful, informative, and professional when guiding me through the house buying process. I particularly appreciate this help as a first-time buyer. Also, he quickly replied to all my queries about the development I was interested in and kept me fully up to date. I wouldn't hesitate for one moment to highly recommend him.

May 6, 2025
Unprompted review
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Reply from Joseph Mews

Dear Roberto,

Thank you so much for taking the time to share your experience with us.

We're absolutely delighted to hear that Luke Clarke, from our UK team, made such a positive impression during your journey as a first-time buyer. At Joseph Mews, we understand how important it is to feel supported and informed throughout the buying process—especially when it’s your first property—and we’re thrilled that Luke’s helpfulness, professionalism, and prompt communication made a difference for you.

Your kind words and strong recommendation mean a great deal to us here at Joseph Mews. We’re proud to have team members like him who are dedicated to providing an exceptional client experience.

Wishing you all the best in your investment, and please don’t hesitate to reach out if we can assist you further in the future.

Warm regards,
Joseph Mews Team

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