Andrew was helpful and responsive
Andrew was helpful and responsive . He looked after us very well and gave detailed information above and beyond .
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Joseph Mews is a leading UK property investment company, combining deep expertise with an unrivalled track record. Over the last 10 years we’ve helped developers deliver exciting new projects, building ourselves into one of the most forward-thinking, progressive and reputable property investment companies in the country – specialising in residential and off-plan developments. What makes us unique is our complete 360-degree service. We only work with proven, reputable developers to deliver the very best developments, ensuring high-standards and world-class quality at every touchpoint. Combined with a market-leading distribution channel and dedicated customer service offering, we’re well-equipped to support developers to realise their vision while helping our clients build wealth and meet their objectives. Joseph Mews’ reach spans continents – from our head office in Birmingham we’ve consistently expanded in key global destinations including the United Arab Emirates, South-East Asia and South Africa, bringing our award-winning customer focus and first-class property developments to both domestic and international audiences.
11 Saint Paul's Square, B3 1RB, Birmingham, United Kingdom
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Andrew was helpful and responsive . He looked after us very well and gave detailed information above and beyond .
Misleading payment structure and refusal to refund
I would advise anyone considering this company to proceed with caution and ensure everything is confirmed clearly in writing before paying any money.
From the outset, I was told the process would involve paying £5,000 initially, followed by a further payment, with the remaining balance to be covered by a mortgage once the property was completed. At no point was I made aware that I would later be required to provide an additional £23,000 in cash in order to proceed.
Throughout the process, I was in regular communication with the company and was repeatedly reassured, which led me to believe things were progressing as expected. However, when it came time to secure the mortgage, this unexpected additional cash requirement made it impossible for me to continue.
As a result, I had no choice but to walk away from the investment. Despite this, I was refused a refund of the substantial funds I had already paid, even though the property has since been sold on to someone else.
I am now exploring my legal and regulatory options. If anyone else has had a similar experience with this company, I would encourage you to respond to this review or reach out to me via Trustpilot as I asked to be put in touch with the other people who also went thought the same as me and there was no help at all.

Reply from Joseph Mews
I had the pleasure of working with Travis from Joseph Mews and couldn’t be more impressed with the level of service and professionalism he provided throughout the entire process. From our first conversation, Travis was knowledgeable, approachable, and genuinely invested in helping me make the best decision.
Excellent experience, even though I have not yet started my investment journey, when I am ready, Travis will be my first call. Investing in property is something I feel very nervous about, but following a few conversations with Travis, I felt immediately at ease, his knowledge is amazing. Joseph Mews also seem a great company!
Excellent professional service provided by Joseph Mews. Made everything very easy from start to finish. 100% would recommend their services.
Entire experience throughout has been second to none. Quick response times and blown away by the quality of their projects. Would highly recommend and look forward to working with them again in the future.
Travis made this whole process a really enjoyable experience from start to finish. He guided, and is still guiding me through each process and gave me the nudge I needed. I couldn’t recommend either him or his colleagues enough when it comes to something like this, they take away the stress and make it more of an exciting commitment. Thanks to all who have been involved so far.
Joseph Mews are a trusted partner for U.K. property investors. The knowledge and information they provide is always first class and the developments they have to offer are excellent choices for investors like ourselves. The support they provide is excellent and I would not hesitate to recommend them to other investors looking for new build opportunities
I have recently reserved my first investment property in the UK thanks to the support and guidance of Travis Comery. He spent considerable time finding the right development for me, which I will always appreciate, I look forward to the next steps and finding a tenant!
I had the pleasure of dealing with Travis at Joseph Mews and I am very satisfied with the level of service received! I would recommend him to anyone looking to purchase their next investment due to his in depth market knowledge, and his willingness to go above and beyond. Thank you Travis.
Had a fantastic experience with Joseph Mews. Travis was knowledgeable, responsive, and made the whole process smooth and straightforward. Highly recommend Travis for anyone looking to invest.
Had the pleasure of dealing with Joseph Mews on a number of occasions now and they never fail to provide the best in service and expertise, first class!
Beth is knowledgeable, engaging and a pleasure to work with. She is a trusted advisor and someone who I’m sure I will work with for years to come!
I've dealt with Luke Clarke, who has been an absolute pleasure to deal with. He's been incredibly helpful in giving me an idea of the standard apartments to expect and answered all my queries swiftly. Luke even managed to arrange a site visit for me to No 30 St. Paul's Square and another development: Gunsmith House, which has been very helpful.

Reply from Joseph Mews
From the very first contact with Luke Clarke within Joseph Mews’ team in Birmingham, he was always helpful, informative, and professional when guiding me through the house buying process. I particularly appreciate this help as a first-time buyer. Also, he quickly replied to all my queries about the development I was interested in and kept me fully up to date. I wouldn't hesitate for one moment to highly recommend him.

Reply from Joseph Mews
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