I received the incorrect lamp and the returning thereof was easy peasy. I was disappointed that I received the wrong product but I was very satisfied with the customer care correspondence and ease of... See more
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Fantastic service, fast and updates all the way. The product is gorgeous. We bought curtains and the quality is so nice and elegant. Highly recommend to use this company!
Very happy with our purchase. Received a defect chair, which Jotex was happy to replace. Very efficient and quick handling by their customer service.
I'm very satisfied with service and products. Very quick delivery, good price and quality! I recommend 100% Thank you so much and Happy Christmas 🎄 and Happy new Year!
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Hos Jotex finner du det aller siste innen innredning. Vi ligger alltid noen steg føre, slik at du kan finne dine favoritter her og nå. Uansett om du følger trender eller skaper dine egne er Jotex destinasjonen for å finne hjem. Handle din personlige innredning for hele hjemmet på jotex.no
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4.4
Excellent
4K reviews
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God pris, kvalitet og design
God pris, kvalitet og design på Jotex varer.
Problemet er Postnord, som ikke sender sms når pakken kan hentes.
June 22, 2022
Reply from Jotex Norge
Hei,
Takk for tilbakemeldingen.
Så hyggelig å høre at du er fornøyd med vårt utvalg og vår produkter.
Ha en god sommer.
Med vennlig hilsen
Jotex teamet
Reply from Jotex Norge
Hei Dorota,
Takk for tilbakemeldingen.
Så hyggelig å høre at du er fornøyd med vår service og våre produkter.
Ha en fin onsdag.
Med vennlig hilsen
Jotex teamet
God service 👏
May 29, 2022
Reply from Jotex Norge
Hei
Tusen takk for din positive tilbakemelding, og at servicen vår er på topp!
Ønsker deg en fortsatt fin dag
Vennlig hilsen
Jotex team
Reply from Jotex Norge
Hi
We are sorry to hear that the item arrived damaged. We will of course help you with this matter. If you have not received any response via your inquiry, I recommend that you call us so that you get help directly.
You can reach us by phone: 66 99 75 40 weekdays 07.30 - 21.00
Kind regards
Jotex team
Not happy with produkt
Produkt was not looking so good like in photo, different colour and bad quality.
May 25, 2022
Reply from Jotex Norge
Hello Anna,
Thank you for contacting us.
We are sorry to hear that the product you received is of poor quality.
If you regret our purchase please return the item,write the return reason and the money will be back in our account when the return is here.
Have a nice weekend!
Best regards
Jotex team
Reply from Jotex Norge
Hello Nora,
Thank you for our reveiw.
We are sorry to hear that Postnord did not deliver to our door as promised. Because of that we have now taken away the freight charge.
In about 24h you weill be able to see the change in our invoice.
Have a nice day.
Jotex team
God service 👍
May 11, 2022
Reply from Jotex Norge
Hei Connie,
Takk for din tilbakemelding.
Så hyggelig å høre at du er fornøyd med vår service.
Ha en fin dag.
Med vennlig hilsen
Jotex teamet
I got a discount code and my wife made…
I got a discount code and my wife made a order it was really god discount, but the day after I got a mail that the order was deleted and I had to replace the order and pay with credit card.
When I tried to do it I couldn't use again the discount code
I called them and they said " just pay the order and when you get it call again so we can give u the discount code" they think I am an idiot.Why should I wait until I get the order to receive a discount code.I am disappointed and my wife decided to return everything she got too
April 29, 2022
Unprompted review
Reply from Jotex Norge
Hello,
Thank you for contacting us.
It is correct that we can not add a discount again after you have made our purchase. But you need to make a new order and when you have received our order we may pay back the amount that you have paid too much.
It is only tecnically possible to do this after you have picked up our order.
Have a nice weekend.
Jotex team
Sofabord is a bit damaged
The sofabord I ordered is a bit damaged when I receive it. There are two scars on the marble pillar. It looks like it was used before, not new. I have submitted a claim to Jotex. Let's see how it works out.
October 3, 2021
Unprompted review
Reply from Jotex Norge
Hej Yewen!
Det var tråkigt att det blev problem med ditt soffbord. Självklart vill vi hjälpa dig med detta. Därav har vi skickat dig ett privatmeddelande där vi har efterfrågat mer information för att kika vidare på ditt ärende.
Med Vänliga Hälsingar
Clara, Jotex team
Really bad service
I ordered a product on which I was supposed to get a discount of 30%, which I didn't get. I e-mailed but never got a response. This is 5 weeks ago now, and I still haven't received my order. I am currently in line at the customer's service but it takes forever. Really unhappy with the service at Jotex. Wouldn't recommend this company to anyone.
February 17, 2021
Unprompted review
Reply from Jotex Norge
Hi Annemieke,
Thank you for your review! Sad to hear that you've had issues with your order. If it's not been solved, we'd love to take a look at your case, and see if there's anything we can do. We have therefore sent you a private message, asking for more information. Hope to hear from you!
Kind Regards
Max, Jotex Team
Worst costumer service ever.
Ordered a package with express delivery to have it arriving by my mom's birthday. No package came, no emails, no nothing. When I went to my account in the website it said that my account was "blocked". I waited forever on the phone to costumer service, only to have them tell me, that their system was down (followed by a pause where I was supposed to tell them what to do next??). They told me to keep calling them until the system was up again, and offered no help whatsoever. This was on my mom's birthday, who had gotten no birthday gift from me. All I got from Jotex was arrogance and derogatory treatment.
And as an answer to your reply: I see that now I have voiced my complaints in public, you are willing to communicate. You had this opportunity when I was on the phone with you at four occasions. Unfortunately you chose to meet me with complete ignorance instead. My mom's birthday is over, and this will forever be the year, where her daughter couldn't provide her a gift. I have no interest in saving the trade with you now nor helping you improve whatever it is you have going on. Good luck with that by the way, I can't imagine you'll be here much longer.
December 17, 2020
Unprompted review
Reply from Jotex Norge
Hi Birk,
Thank you for your review!
We're very sorry to hear you've had such a negative experience with our customer service. We'd like to see if there's anything we can do for you now, and have thusly sent you a private message, asking for more information. Looking forward to hearing back from you!
Kind regards
Max, Customer Service
Awful service - better to avoid
Awful service. Better to avoid.
17 days ago I bought three items for over 3000 NOK. The website said free delivery over 1000 and something NOK...
1. Problem,they charge me for delivery when it should be free regarding the total amount.
2.Problem 2, items received after 16 days not between 2-6 promoted in the website
3.Problem, one item is missing
4. Problem, called customer service and after waiting 15 minutes in the queue the agent did not solve my problem. He didn't know why my item is not sent to PostNord yet or where was my item.
5. Problem, I don't know when I will get the item
6. Problem, I have a parasol that is pretty useless without the base...
Lovely website but terrible service.
PS. I understand that coronavirus is affecting to all deliveries but knowing that they should not charge extra for a service they know upfront they will not be able to deliver on time.
It is being an unpleasant experience so far...
April 17, 2020
Unprompted review
Simply can’t trust them.
Resived an email saying the items I ordered were sold out. Bought a replacement from elsewhere. Then the items show up anyway. I call customer service, who says I won’t have to pay return postage. Sent the items back with a note about the phone call. OFF COURSE they charged me for the return postage.
To add to it, they have a service charge. My original order was 900kr, so the extra cost wasn’t a big deal. But now that the items were sent back I was also left with this cost.
First and last time I order from Jotex.
January 15, 2020
Unprompted review
Reply from Jotex Norge
Hi Matilda, we are sorry that you were charged for products that you never received, we ask you to contact us again with your ordrenumber and we will refund you. We are sorry for the inconvenience. Kind regards Jotex
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