Excellent company with brilliant customer service. Quick delivery. I have now bought so many of these rugs due to their brilliant quality - still look new , durable, high quality, don’t fade, smart, s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From ordering to delivery I was kept informed , my item was packed well and lovely card and sweets inside as thank you. It's the little touches that makes you want to order again.
Amazing customer service. Had a problem with the first order but quickly resolved. Very appreciative of the quick and prompt response. Thank you will definitely order again and the diffusers are be... See more
Bought online make up and earrings, Lovely range of stock. I am biased as this is my cousins store and not local to me but I still choose to check up on stock every so often for gifts etc as I know... See more
Company replied
Company details
Information provided by various external sources
A beautifully curated emporium of home accessories and lifestyle products. Located on the coastal road, Thornham, North Norfolk
Contact info
United Kingdom
- joyfulliving.co.uk
4.8
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My diffuser arrived within 2 days
My diffuser arrived within 2 days. Wrapped beautifully. Thank you.
October 1, 2024
Reply from Joyfulliving
Hi Ann, thank you for reviewing our service, I’m so glad that your diffuser arrived safely. We look forward to seeing you again. Best wishes, Jo Griffiths
Advertisement
I’ve ordered items from Joyful Living…
I’ve ordered items from Joyful Living before and they never fail to provide great service and the most beautiful, top quality items. One day I shall get to visit the gorgeous looking shop, but I live too far away to visit often, so I order online.
Beautiful items with great customer service.
August 20, 2024
Reply from Joyfulliving
Dear Mrs Robinson, please accept my apologies for not responding to your lovely review sooner, it has only flagged today to me. I so appreciate you taking the time to review our products and service so highly. As a small business we take our service seriously, so in a world where there are many options for online purchasing we are so grateful that you choose Joyful Living. Best wishes, Jo Griffiths
Reply from Joyfulliving
Hi Amanda, thank you so much for your purchases and for taking the time to leave a review of our services. We look forward to welcoming you back.
pleased with my new purchase the pink…
pleased with my new purchase the pink colour is different to the website it is more of a peach colour but l like the quality of the fabric it was wrapped lovely.
July 7, 2024
Reply from Joyfulliving
Hi Susan, you are so kind to take the time to leave a review of your shopping experience. We look forward to welcoming you back very soon
As always
As always, Joyful Living is beautifully stocked. The store is a tranquil space to loose yourself for a while. I purchased online this week after a very helpful telephone conversation. My items arrived in a couple of days and were very carefully wrapped.
Thank you and see you again soon Joyful living! 💗✨ x
June 18, 2024
Reply from Joyfulliving
Di, thank you so much for taking the time to leave a review, it really is great to hear feedback from customers. I’m so pleased that your online shopping experience was so positive, we very much look forward to seeing you at the store again soon. Best Wishes, Jo
Advertisement
Jo went above and beyond to complete my…
Jo went above and beyond to complete my order and kept me fully informed of progress. Brilliant service and very pleased with my rugs when they arrived !
June 13, 2024
Reply from Joyfulliving
Thank you so much Anne Louise for leaving us a review, they help so much in being able to monitor our service levels. I’m so pleased you are happy with your rugs, we look forward to welcoming you back very soon. Best wishes, Jo
Reply from Joyfulliving
AJ, thank you so much for taking the time to write a review we really appreciate it. Best wishes Jo Griffiths
The helpfulness of the staff due parcel…
The helpfulness of the staff due parcel issues
April 1, 2024
Reply from Joyfulliving
Thank you for writing a review Caroline. I’m so happy we were able to sort the delivery issue. Best wishes, Jo Griffiths
Reply from Joyfulliving
Thank you so much Dawn, I’m so happy your order arrived quickly and you were happy with your order. Best wishes Jo Griffiths
Advertisement
Lovely cushions but sadly not the right…
Lovely cushions but sadly not the right colour. This return was a costly mistake… £12 to return to Joyfully Living at my expense with DPD. The local rural post office wouldn’t accept this size parcel. I won’t be making that mistake again.
March 17, 2024
Reply from Joyfulliving
Hi Clare, thank you for leaving a review regarding your recent order. We cover the costs of dispatching your order, it would be impossible for us to absorb the cost of returns too. I’m glad you liked the cushions, albeit the wrong colour for you. Best wishes, Jo Griffiths
Fabulous mugs
Fabulous mugs. Beautifully packed and the little thank you inside made me smile. Thank you.
February 25, 2024
Reply from Joyfulliving
So happy we could make you smile Alice, thank you for taking the time to leave a review. Best wishes JoGriffiths
Reply from Joyfulliving
Thank you so much for taking the time and leaving a 5* review. I am so happy you had a positive shopping experience and we look forward to welcoming you back to our store. Best wishes, Jo Griffiths
Great quality and beautiful products
February 9, 2024
Reply from Joyfulliving
Mrs Craig, thank you so much for taking the time to leave a lovely review. We look forward to welcoming you at our store on online very soon. Best wishes, Jo Griffiths.
Advertisement
Great shop
When I walked through their door for the first time whilst visiting Norfolk I knew this was my kind of shop , so much to look at and love. The staff so friendly and helpful. I picked up a business card and returned home and when I was looking for a throw I remembered the shop and went on line where I found exactly what I was looking for so ordered and received promptly. So happy with my purchase and quality so Thank you Joyfuliving I shall be visiting again soon🩷
February 8, 2024
Reply from Joyfulliving
Hi Anita, thank you so much for your lovely review of your visit and also for shopping with us. We take great care in our product selection and visual merchandising so that our customers can be excited and inspired by our displays, it’s smashing to know your visit was such a positive experience. We very much look forward to welcoming you again in the future. Best wishes, Jo Griffiths.
Bought a diffuser in shop and ordered…
Bought a diffuser in shop and ordered refill by post. Great caring service. Lovely product. Will shop here again.
February 3, 2024
Reply from Joyfulliving
Hi Annette, thank you so much for taking the time to leave such a positive review. We are so happy that you love our diffusers and are now able to offer refills online. Best wishes, and thanks, Jo Griffiths
Reply from Joyfulliving
Hi Julie, HappyNew Year and thank you so much for taking the time to review our delivery and service, it is so appreciated by my staff and I.
So very helpful staff,quick to answer…
So very helpful staff,quick to answer messages and queries,and great unusual products.very pleased, highly recommend.
December 18, 2023
Reply from Joyfulliving
Thank you so much for taking the time to leave a review, it really is appreciated. I am so pleased that you are happy with your purchases and the service you received, we look forward to welcoming you back. Best wishes Jo
Advertisement
Always lovely good quality products…
Always lovely good quality products from Joyful Living, beautifully packaged. Customer service is always exceptional
November 20, 2023
Reply from Joyfulliving
Thank you so much for taking the time to leave a review. We take great pride in providing excellent service and quality of products I’m so happy to hear you received both, it means everything to us. Best wishes, Jo
We always visit your shop when in…
We always visit your shop when in Norfolk it go we can get your fantastic things online
November 15, 2023
Reply from Joyfulliving
Thank you so much Lorraine, we hope to be extending our online offering in 2024 so you will be able to purchase even easier when not in the store. Very best wishes, Jo
A delight to order from this site
A delight to order from this site. Products as described and pictured. Lovely quality. Packaging was sustainable and sensitively packed with no bubblewrap. A real treat and a site I would most definitely use again for homeware purchases.
November 6, 2023
Reply from Joyfulliving
Hi Naomi, thank you so much for reviewing your recent purchase and delivery. We are constantly striving to improve our environmental impact, mainly through packaging and reuse everything we can from our suppliers deliveries. To know that it’s appreciate by our customers is fantastic. Thank you for taking the time to leave this review. Best wishes Jo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.