JR Pet Products Reviews 

13,810
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 950 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide range of products, noting that their dogs adore the treats and food, often helping with sensitive stomachs and fussy eaters. Many find the products healthy, nutritious, and excellent for training or calming pets. Reviewers frequently highlight the efficient service, appreciating the easy-to-use website, prompt delivery, and well-packaged items, alongside the company's responsiveness. However, some customers noted occasional inconsistencies in product quality, such as shrinking tendons, brittle sticks, or items with an unusual smell. A few also felt certain products might be too rich for their pets, causing stomach upset, or found the pricing to be higher.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality, natural ingredients,... See more

Quality

Consumers consistently report high satisfaction with product quality, frequently highlighting the 100%... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy and prompt... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and convenient.... See more

Service

Customers consistently report positive experiences with the service, often highlighting its promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JR pet products have been a huuuge help raising my crazy little rottie Millie from an uncontrollable pup to a (mostly) well behaved adolescent. She loves the training treats, and the sausages and pate... See more

Rated 5 out of 5 stars

They didn't have all the flavours of tinned food, so rang me to check which alternative I'd like (though they actually asked which flavour my dog might prefer...!). And then we're kind enough to subst... See more

Rated 5 out of 5 stars

my 2 dogs basic diet is made from 2 JR products as they never get stomach problems from them unlike rvious products.Ordering online is very simple , products arrive quickly and always kept well inform... See more

Rated 5 out of 5 stars

So impressed with JR! Not only are their products very popular with my own dogs and many of my dog-training clients, on the one occasion that I had to contact them about the quality of one pack (never... See more



Company details

  1. Animal Feed Store

Written by the company

Animal welfare is top priority at JR Pet Products, we are proud to provide 100% Natural Treats for your pet, ensuring quality at the heart of every product!

Jr Pet Products

Written by the company

With a highly experienced team on hand to answer any questions you may have including; a nutritionalist, veterinary nurse and several office dogs.
Jonathan and Rebecca’s passion for pets, innovation, quality and nutrition led them to create their business JR Pet Products. Originally they traded soley in wild bird foods before expanding into the natural dog treat market, which is now the business’s main sector. They have a strong family feel: it’s bring your pet to work day every day at JR’s office (and children too in the holidays!), making the office a very interesting place! Archie the office Labrador is convinced he has it all in hand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(13,810)

859 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trixie and I love JR Products

Trixie and I love JR Products. Before I discovered JR Products Trixie was a fuzzy eater with upset stomach. Now her meals consist of their Complete Well Being wet food mixed with their Freeze Dried Raw foods. All her snacks are from JR Products too. She now loves meals and her stomach is great.

June 11, 2026
Rated 5 out of 5 stars

Amazing Customer Support Experience

JR Pet has been amazing with their communication and customer service. We noticed a slight difference in the treats we received, and the team, especially Ashlyn, was incredibly helpful, understanding, professional, and patient throughout the process. They listened to our concerns and resolved the issue very quickly.

We truly appreciate the excellent support we received. Our pup has been enjoying their treats for quite some time and is a loyal fan. This positive experience has made us love and trust the company even more.

It's refreshing to see a company that genuinely cares about its customers and stands behind its products. Highly recommended!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and great products

They are so helpful and accommodating, happily switch out proteins my dog can't eat in their multipacks and replace with those she can. I can't praise their customer service highly enough. My dog really loves their pates, bones and treats and I know that she is getting what she considers treats but that they are healthy and nutritious. Also, delivery is always on time and well packaged. Thumbs up all round thank you from both me and my doggy!

June 16, 2026
Unprompted review
Rated 4 out of 5 stars

I have used jr for long time now

I have used jr for long time now, the prices are rising and the products are shrinking. The free gift that came in my last order was a waste of time, a giant ostrich bone, i have a yorkie!! Also the box was too small for the order, everything was crammed in squashing the little stick boxs. Otherwise, good delivery, and ozzy loves the products.

June 12, 2026
Rated 5 out of 5 stars

Recommendation from our trainer

Ordered a job lot of different Paté for some high value treats. So far I’ve only cut them into small pieces although there’s so much more you can do. I was put off initially by the term pate thinking it would be sloppy. Actually it’s very solid and holds its shape. Ideal for training bites. Our dog loves it.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

My girl loves all of the products so…

My girl loves all of the products so far. JR Pet Products are so helpful and friendly and their goodies are irresistible. We love them for training and enrichment games. Super quick delivery. Cannot fault at all.

June 20, 2026
Unprompted review
Rated 3 out of 5 stars

My dog not so keen now.

Used to shop on line with this company but lately the quality has changed, I dont know if the recipe has changed or whether I am getting old stock but either way my dog is not so keen. I shall be looking for another supplier where quality matters.

June 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look