JR Pet Products Reviews 

13,811
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 942 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, noting their pets' strong enjoyment and the health benefits they provide. Many people highlight the efficient ordering process and appreciate the prompt, well-packaged delivery service. Reviewers also commend the excellent customer service, which is described as helpful and responsive. However, some customers also noted occasional inconsistencies with product quality. Specific concerns included products appearing smaller than usual, being brittle or less appealing, having an unpleasant smell, or arriving oxidized.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide range and variety of... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of products, with... See more

Delivery service

People report positive experiences with delivery service, consistently praising the swift dispatch and fast... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and simple to navigate... See more

Service

Customers consistently report positive experiences with the service, often highlighting its promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JR pet products have been a huuuge help raising my crazy little rottie Millie from an uncontrollable pup to a (mostly) well behaved adolescent. She loves the training treats, and the sausages and pate... See more

Rated 5 out of 5 stars

This company is brilliant. Been using it for a few years now and cannot fault it. Site is easy to navigate and order. Wide range of products - their pate is highly recommended by my 2 dogs.... See more

Rated 5 out of 5 stars

They didn't have all the flavours of tinned food, so rang me to check which alternative I'd like (though they actually asked which flavour my dog might prefer...!). And then we're kind enough to subst... See more

Rated 5 out of 5 stars

So impressed with JR! Not only are their products very popular with my own dogs and many of my dog-training clients, on the one occasion that I had to contact them about the quality of one pack (never... See more



Company details

  1. Animal Feed Store

Written by the company

Animal welfare is top priority at JR Pet Products, we are proud to provide 100% Natural Treats for your pet, ensuring quality at the heart of every product!

Jr Pet Products

Written by the company

With a highly experienced team on hand to answer any questions you may have including; a nutritionalist, veterinary nurse and several office dogs.
Jonathan and Rebecca’s passion for pets, innovation, quality and nutrition led them to create their business JR Pet Products. Originally they traded soley in wild bird foods before expanding into the natural dog treat market, which is now the business’s main sector. They have a strong family feel: it’s bring your pet to work day every day at JR’s office (and children too in the holidays!), making the office a very interesting place! Archie the office Labrador is convinced he has it all in hand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(13,811)

861 reviews in the last 12 months

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Rated 3 out of 5 stars

My dog not so keen now.

Used to shop on line with this company but lately the quality has changed, I dont know if the recipe has changed or whether I am getting old stock but either way my dog is not so keen. I shall be looking for another supplier where quality matters.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Ostrich bone is a MUST

Ostrich bone is a MUST ! Big enough for two to share and the bone crumbles so no sharp edges to cause any damage. Lasts a long while to so the price is worth it. Dogs LOVE LOVE LOVE all the ostrich products. Give it a try you won't be sorry.

June 9, 2026
Unprompted review
Rated 3 out of 5 stars

Love the products but ……the ostrich…

Love the products but ……the ostrich tendons which we love are shrinking ! It’s being very expensive to buy as they
Are almost half the size they were when we first started buying them. And the post is not helping. The order regularly takes a week to arrive whereas it used to be next day. So yes we love the product but please ascertain why the products are shrinking and consider a more reliable postage service.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great products and service

The products are great and you can tell it’s good quality purely for the effect it has on your dog. My dog is a notoriously fussy eater and is also on a novel protein diet, the range at JR is brilliant and has made this much easier for me to do. I just searched for rabbit and got various suitable foods that were single protein. On top of this the delivery was fast and everything came well packaged.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

JR Pet Products -extremely good co.

JR Pet Products is an extremely good company. I bought 2 x 1 kg boxes of meat sticks in November - one ostrich and one salmon. I didn't open the salmon one for a while and when I did they looked 'odd' and they were very brittle and not to the usual standard. I decided to email the company to give feedback - not expecting a replacement as I had used many of the sticks broken us as training treats. However they were brilliant - explaining that in November they had used a new machine which had caused the brittle sticks. They immediately sent me a new 1kg box of stick. I was over the moon. This is the 3rd time I have had excellent service from this company, Highly recommend

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great for dog and great for me

I order from JR products regularly for my German Shepherd who needs to have something to chew. The products are great and my dog loves them. The service is always great, easy to order and arrives when they say it will so all round a great experience.

April 2, 2026
Rated 5 out of 5 stars

Wonderful treats

Wonderful treats, Widget loves everything. Goodness for him and assurance for me that everything is 100% natural and raw. A brand I can really trust. The customer service is excellent too

June 1, 2026
Unprompted review

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