I ordered some Easy Joint compound from JT Atkinson which was delivered promptly, as requested. I left it a couple of months before starting the project and all was good, until I opened the final tub... See more
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Review summary
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Reviews shaping this summary
From the moment we entered the yard, we realised that this was an exceptional and well orcistrated operation. Not only was the advice spot on. The goods was put together and delivered within momen... See more
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Went above and beyond to deliver extra product. I didnt order enough sand for a renovation project and was told delivery would take 3 days. A lady from head office went above and beyond to get me the... See more
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JT were brilliant. Always buy my bulk aggregates from them. They are fairly priced and speedy delivery. The drivers are really considerate when dropping off also. Would recommend 👍
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Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from JT Atkinson Builders Merchant
Thank you for this review Justin. We are pleased to hear that you are happy with the service and products available. Thank you for choosing JT Atkinson and we hope to see you again soon.
The driver was really helpful and…
The driver was really helpful and dropped off the delivery exactly where it was needed
May 29, 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review Terry. It is great to hear that our driver from our Skipton branch was so helpful. Thank you for choosing JT Atkinson and we hope to see you again soon
First class service from ordering through to delivery
Easy ordering via the website. Friendly and helpful customer services team. Prompt delivery on both occasions that we have placed an order, with our goods have delivered earlier that expected.
May 22, 2026
Reply from JT Atkinson Builders Merchant
Thank you Vincent for this review. Its great to hear that you found our customer service team to be friendly and helpful. Thank you for choosing JT Atkinson and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you Allen for taking the time to write this review. It is great to hear that our driver from our Darlington branch gave such great service. Thank you for choosing JT Atkinson and we hope to see you again soon
Albeit
Albeit the order came in two parts. Customer Service was excellent, which is what it is there for, if things do not go to plan. Product is first class , with a super price which prompted the purchase in first place. However would recommend and definitely use again.
May 28, 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Neil. It is great to hear that you rated our customer service team as 5* for service and that you would recommend us to others. Thank you for choosing JT Atkinson and we hope to see you again soon.
Company was good however there delivery…
Company was good however there delivery company dhl absolutely useless
May 22, 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review, it is great to hear that you were happy with the service you received from us despite delivery issues. Thank you for choosing JT Atkinson and we hope to see you again soon.
I've made several visits to JT Atkinson…
I've made several visits to JT Atkinson over the last two months. The service has been exemplary by the staff at the Pickering and Helmsley Branches (Duncombe Sawmill Section). They have been so helpful in helping us choose our materials for several jobs. Highly recommended for collection or delivery.
May 21, 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Phil. We are pleased to hear that you have received such great service from our Helmsley and Pickering branches. Thank you for choosing JT Atkinson and we hope to see you again soon.
Avoid if you are a woman.
I went there yesterday in need of a large piece of chipboard. I found myself faced with the sales equivalent of Andrew Tate.
I would advise any woman to avoid this place like the plague!
June 10, 2026
Unprompted review
Reply from JT Atkinson Builders Merchant
Thank you for your feedback, we will contact you offline to try to resolve this issue for you. JT Atkinson
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Kalsoom. It is great to hear that the staff in our Stockton branch are lovely and you have received great service from them from start to finish. We greatly appreciate your feedback and we hope to see you again very soon!
Fabulous first purchase from this…
Fabulous first purchase from this company, and won’t be the last.
May 26, 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Jim. We are delighted to hear that you had a fabulous first purchase from us and you have rated our service as 5 stars! We really do hope that this will be your first purchase of many from us and we hope to see you again very soon.
Correct order delivered promptly.
May 19, 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review, it is great to hear that our Penrith branch delivered your order accurately and in good time. Thank you for choosing JT Atkinson and we hope to see you again soon.
A good price and delivery was early.
May 25, 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Andrew. We are pleased to hear that your delivery arrived quickly and that you were happy with the price. Thank you for choosing JT Atkinson and we hope to see you again soon
The delivery driver was more than happy…
The delivery driver was more than happy putting the stones exactly where I needed them, so I was very happy.
May 23, 2026
Reply from JT Atkinson Builders Merchant
Thank you Lisa for taking the time to write this review. It is great to hear that the driver from our Cockermouth branch was able to deliver you order exactly where you needed them. Thank you for choosing JT Atkinson and we hope to see you again soon
Great Staff and good value
Atkinsons Penrith are so good to communicate with - drivers are great with great hi-ab skills, thank you. Good value products as well.
May 18, 2026
Reply from JT Atkinson Builders Merchant
Thank you Linda for taking the time to write this review. It is great to hear that our colleagues in our Penrith branch gave such great service. Thank you for choosing JT Atkinson and we hope to see you again soon
Everything arrived on time
May 23, 2026
Reply from JT Atkinson Builders Merchant
Thank you Ian for taking the time to write this review. It is great to hear that our Middlesbrough branch delivered your order on time. Thank you for choosing JT Atkinson and we hope to see you again soon.
Delivered quickly and left exactly…
Delivered quickly and left exactly where we asked for it to be left.
May 24, 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Jess, it is great to hear that our Kirkby Stephen branch delivered your order quickly and left it where you requested. Thank you for choosing JT Atkinson and we hope to see you again soon
Excellent
Very happy, made 3 orders in the same week and all were delivered quickly. Staff are very helpful and friendly. Overall 5 star service.
May 22, 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review. It is great to hear that our Otley branch were able to deliver your orders quickly and that they were friendly and helpful. Thank you for choosing JT Atkinson and we hope to see you again soon
Great service - thank you!
I ordered some Easy Joint compound from JT Atkinson which was delivered promptly, as requested. I left it a couple of months before starting the project and all was good, until I opened the final tub, which I found to be solid and therefore unusable.
I contacted JT Atkinson and, having proved it was a genuine complaint, they replaced the product at no cost. Great service - thank you!
May 22, 2026
Unprompted review
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that we were able to replace your faulty item quickly at no additional cost to yourself and that you are happy with the level of service you have received. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Kendal branch. It is great to hear that you are happy with the level of service you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Went above and beyond to deliver extra…
Went above and beyond to deliver extra product. I didnt order enough sand for a renovation project and was told delivery would take 3 days. A lady from head office went above and beyond to get me the sand by the following morning. The man who delivered even emptied the bags where they needed to be which saved me a few hours of labour. I would highly recommend
May 21, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Darlington branch. It is great to hear that we went above and beyond to get your order delivered the next day for you and that your order was dropped exactly where you needed them. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
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