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jtexpress.ph Reviews 194

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TrustScore 1.5 out of 5

1.3

Courier Service
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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing issues such as packages not arriving as scheduled, prolonged delays, and items being returned to the sender without a successful delivery attempt. People also reported extreme difficulty in contacting customer service, with calls going unanswered or being met with automated systems that provided no real assistance. Reviewers frequently described staff as rude, unprofessional, and unhelpful, often ending calls abruptly or providing misleading information about delivery statuses. Some people also felt that their orders were mishandled, with packages being marked as delivered when they were not, or even not reaching their intended destination. Conversely, a small portion of people were satisfied with the service, noting that their packages arrived in good condition and that the riders were polite.

What people talk about most

Delivery service

Reviewers highlight negative aspects of delivery service, with many expressing significant dissatisfaction... See more

Service

Users describe negative interactions with service, with many reviewers expressing disappointment and... See more

Staff

Consumers find staff to be unprofessional and unhelpful, with many reporting rude and arrogant behavior from... See more

Customer communications

People report negative experiences with contact, frequently citing difficulties reaching customer service and... See more

Order

Customers consistently note negative experiences with order, citing issues such as damaged items, even those... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Received email from Zalora that my package will be delivered today (Dec 18). Called the delivery agent, keeps ringing no answer and they put PROBLEMATIC CALL in update! Been calling the service for 2... See more

Rated 1 out of 5 stars

Nakakalungkot, "out for delivery " na yung parcel ko for 2 days pero di pa rin dumarating. Nabuhayan ako when I got a text around 6:42pm na prepare payment chuchu, tas wala pang 1 minute nag text ulit... See more

Rated 1 out of 5 stars

Expecting a parcel to arrived but instead of receiving it became a returned parcel..... they said they can not contact the recipient phone number with their 6 SECONDS & 0 SECONDS ringing duration... r... See more

Rated 1 out of 5 stars

Delivery driver cannot find us so he claims I reject the parcel on three occasions. Given a number to phone to confirm or deny that this is true and I am put on to an automated system which tells me... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Freight Forwarding Service
  4. Logistics Service
  5. Shipping Company

Contact info

1.3

Bad

TrustScore 1.5 out of 5

194 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

I have 3 packages out there somewhere

I have 3 packages out there somewhere! The first has been being delivered for since 9-5-23, the 2nd was marketed as delivered at 22:56 pm received by (). Not sure where that one is. The 3rd hasn't been delivered apparently because of my inaccessible address, although they have delivered to this same location before (2weeks late). I can not get any one on either phone numbers that I was provided with, nor on either chat. This is the absolute WORST DELIVERY COMPANY EVER! EVER!.....EVER!

September 15, 2023
Unprompted review
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Rated 1 out of 5 stars

Worst Courier ever

Worst Courier ever. They keep on faking thier delivery status and Returning parcels to sender without contacting the recipient. They always tagged me unavailable in fact I did not receive any communication with them. My parcel is still missing for 5 days and I didn't get any word from them even the customer service 😡 WORST COURIER. WORST EMPLOYEES. WORST SERVICES. WORST CUSTOMER SUPPORT, WORST WORSTWORST

August 25, 2023
Unprompted review
Rated 1 out of 5 stars

JTExpress Vietnam are thieves!!! WARNING

JTExpress Vietnam have kept me for almost 6 months.. they lost my package (someone from the local office stole it)
They will not reply my mails… and they keep saying the same thing on the phone.. nothing happens!!!

SHAME ON YOU JTEXPRESS Vietnam!!!

December 18, 2022
Unprompted review
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Rated 1 out of 5 stars

J&T KAPITOLYO WHY YOU KEEP ON TAGGING…

J&T KAPITOLYO WHY YOU KEEP ON TAGGING MY ORDER "Order was unsuccessful due to 【Customer is Not Available on holidays】" ARE YOU CRAZY? I DON'T RECEIVE ANY TEXTS OR CALLS COMING FROM YOUR RIDERS! 2 DAYS SAME TAGGED UNDELIVERED? YOU GUYS RUIN MY PRESENTATION FOR MY FAMILY. I ORDERED AHEAD OF TIME. THE CUSTOMERS SERVICE WAS UNHELPFUL THEY DON'T KNOW WHAT TO DO WITH MY COMPLAINT.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great!

Professional riders, fast delivery, overall amazing service! (At least here in Cebu City) Under lockdown parin lugar namin pero matatapang mga delivery men ng J&T. Magte-text talaga sa iyo.

June 16, 2020
Unprompted review
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